Excellent service. Food and staff. The nicest staff! So accommodating. Excellent food! Stayed at Grand and would recommend.

The nicest staff I’ve ever experienced. They really care for the people there

Everything was great clean beautiful spacious food top tier entertainment out of this world

I did not like the mold smell in the hallways and my room.

This property was top notch. We were at this resort during the Hurricane. They took amazing care of us, and kept us safe. The food and service are some of the best I have ever received.

very friendly

We truly appreciate the excellent service from the staff, the food was excellent, our room was lovely, and we had a great time at this property. Much thanks to Dovia (restaurant services), Sean (bellhop) Gary, Ralston (butler services) and Rasiva (who took care of our laundry and got it back to us quickly). Thank you for making our visit such a pleasant experience and memory. We loved it here! The B's

Overall, we enjoyed ourselves at the Iberostar. The food was AMAZING ( probably the best hotel/resort food I’ve ever had). There were so many different options and restaurants on site. The resort was clean, and the rooms were spacious. The staff were so lovely and helpful. I especially liked how they catered to everyone and made it fun. They would host events at the resort and games for everyone to play. Hurricane Beryl made its way during my stay, and the staff was excellent! They kept everyone calm and reassured they were here for us and that our safety was their top concern. The staff was knowledgeable and genuinely wanted to help! Jamaica, this resort owes me absolutely nothing! I had a great time ☺️.

This was a couples trip, room was spacious and clean. Views from the room was Amazing. Room service needs work, sometimes food was ordered and it never showed up or incorrect

I loved that this resort was well prepared for the hurricane. The accommodations for the guest was awesome. They kept us fed and entertained.

The staff were awesome. the resort was very nice.

I recently had the pleasure of staying at the Iberostar Grand Rose Hall Resort (IGRH)in Montego Bay,and it exceeded all my expectations.From the moment we arrived, the staff's warm hospitality made me feel right at home.The resort itself is stunning,with beautifully maintained grounds and a serene,adults-only atmosphere that made my stay incredibly relaxing. My room was spacious, impeccably clean, and offered a breathtaking view of the ocean. The bed was extremely comfortable. However, I experienced some bed bug bites and at my request they changed out the mattress. I enjoyed a variety of delicious meals at the different restaurants,with the Surf & Turf restaurant standing out as my favorite.The quality and presentation of the food were top-notch,& the service was impeccable. The amenities at IGRH are second to none. I spent my days lounging on the beautiful beach or eating lunch at the Palapa, overlooking the ocean and taking in the wonderful breeze. One of the standout features of this resort is the staff.Everyone I encountered was friendly, attentive,& eager to make our stay as enjoyable as possible.Their dedication to excellent service truly sets this resort apart. Staff that were amazing included:Gregory,Tonya, Carlette,Sean,Valentine,and Shunae. In the evenings, we were entertained by fantastic live shows.My favorite,saxophonist,Howard Messam, blew me away with his electrifying performances! Encore! Overall,my stay was nothing short of perfect.I can't wait to return.

Food and entertainment was definitely an A . Staff were amazing and professional. Will visit again!

I liked the spacious room, but the drop down step is very very dangerous

Was such a wonderful experience, will most definitely be back!!!

Just great service and people

Satisfactory

This is my second time at Iberostar. The first time I stayed at the Beaches, my second visit was at the Grand. Great selection of food and entertainment at both, but at the Grand I have access to all amenities at the Beaches, the Suites & the Grand! The club at the resort played great music as well. My room was cleaned twice daily. Room service was faster than I expected and any other requests we made were always timely. All staff we spoke with were genuinely kind people & knowledgeable. This is the resort my family stays at each visit to Jamaica.

Overall, my stay at the Iberostar Grand Rose was decent. Pros: Staff were all extremely friendly and I thought the service overall was excellent. Nightime entertainment was great and my partner and I enjoyed the shows. All of the dinner options (restaurants) were solid with none of them being particularly bad. Beach was clam and clean. Cons: Rooms are clean, but noticeably dated. The lunch options on the grand rose side of the property were lacking versus the buffet breakfast options. Some of the hallways had a mildewy smell and the carpet needed to be updated. In addition, the spa, though nice, is overpriced. The second floor elevator in the lobby always smelled like jerk chicken. I'm not sure if that was intentional. Note: Beware of the VIP/timeshare scam for "Iberostar, the club". Ultimately, we were able to redeem this for free massages at the spa, but the presentations will take about two hours. When offered this opportunity at check-in, be double sure that you're willing to go through with it.

Each and every time i go to Jamaica i will always stay here

Loved the butler service! We are spoiled now and I can't imagine coming back without having it! The only thing we didn't like was there was no grape nut ice cream on site!

Was a great place for Adults only

Excellent

Staff and everyone friendly! The food was lacking.

Staff is friendly. Looks are nice. However beaches are unkept and food was absolutely terrible. As a VIP, I was actually charged for my room upgrade.

Food is good quality, service is great, cleanliness is top notch. Alcohol selection is good. Tequila variety needs improvement but they were very expedited to accommodate our request. Our butlers were on top of every need. We booked an ocean front room which had incredible unobstructed views. Thanks to everyone especially Kerry and Shamar which made us feel welcomed. And Cassandra and Kanesha who are the best bartenders.

Hotel is a bit outdated but clean. Room is cleaned twice a day. Staff is friendly and provides a lot of activity throughout a day. Sometimes you can’t get to the restaurant because “first come first serve “ policy and no reservation.

The staff was amazing, very positive and helpful. Always wanting to make sure that you're having a great stay. If there's anything you're needed it's attended to. We had a great time as a family and no problems or concerns whatsoever. It's a beautiful property and the beach area is perfect. Lots of good food options and snack options, even a beach grill during the day. We will be back

Excellent getaway!

Amazing! Our Butler was super fantastic! Loved everything!

The staff is very accomdating ,and friendly we were impress as soon as we enter the hotel. Are room was beautiful with a view of the beach. After that are room was everything but great , the bathroom flooded within an hour and the air conditioner was not working and room hottt, we had to repack and wait for a room. After a days travel that is not what you expect , we had to wait for another room as the hotel was completly full. It was a lot a back and forth and ended up just receiving a certificate to use at a gift shop of their choice. I will say both mangers tried there best to assist with this matter but it still leaves a not so great first impression.

Staff is very friendly, it is clean, services are exellent, the only thing I did not like it is not so good condition under the water on the beach - a lot of grass, otherwise everything is excellent.