Entertainment advertised was incorrect because it was limited. Dining was great and staff were accommodating. Spa was amazing and staff were informative. Floor boards were creaky. Wooden flooring was loose. On the whole, rooms need updating.

while it may be an older property, it exceeded my expectations in many ways. The rooms do show their age, but the exceptional staff more than make up for it with their friendliness and attention to detail. The hotel offers a wide range of facilities that are perfect for families, including a massive games room that kept the kids entertained for hours. Both the indoor and outdoor pools are well-maintained and a fantastic place to relax. The evening entertainment was awesome. Additionally, the hotel's location is ideal, making it easy to explore the surrounding area. Overall, it’s a wonderful place for a family getaway!

Hotel was nice but a bit noisy as room located by fire door which seemed to be in use all night long. Good activities though and lovely pool.

Our room could have done with air conditioning as the fan wasn’t enough.

Good value for money - had lots to do - near beach and restaurants ( 10 mins walk) staff helpful and friendly- having some work done so had scaffolding in front of our sea view but didn’t spoil our overall experience- would recommend for couples or families

The hotel was clean but very dated. We stayed on the 3rd floor which was very hot. The bed was very uncomfortable, but the room was clean. We stayed for breakfast which was average, but did feel uncomfortable whilst eating our breakfast as the young man (waiter) was stood near our table waiting for us to finish our breakfast so that he could remove our plates as soon as we had eaten. We felt that we were being watched.

The hotel staff especially Vivianne was very friendly and helpful, the rooms were spacious but the beds were very hard and uncomfortable

Everything was fantastic, clean, full facilities and very friendly staff members ☺️

The entertainment was ok and kids enjoyed , hotel is dated but clean and it’s refreshing blast for the past , a lot to do , swimming area are big and ok , nice place for family albeit dated. It was fun and in good area overall would recommend .

Great location, friendly and helpful staff. Plenty of facilities. Good value. Recommended.

It was a very bad experiance from both hotel and hotels.com. I feel scammed. Scam 1: The hotels.com site says free parking. And hotel reception said no free parking available for bookings through hotels.com. Asked me to pay £10 for parking. When contacted hotels.com customer service they said the free parking is on first come basis. Which was another lie confirmed by the hotel reception. Scam 2: hotels.com itennary said 1 douple bed, one double sodlfa bed and a single bed. But the room had only 1 douple bed and a sofa bed. No help or answer given by hotels.com customer service.

It is nothing like it shows in pictures . Entrance to the room looked very out dated . The curtains and windows looked like it has not been cleaned . The sofa bed was very uncomfortable could feel the springs and the mattress was deep in the middle . I could not sleep and relax at all . Duvet cover felt as if the cotton wool inside was mushy and for sure that means it has probably not been changed for years . Very disappointing. I will unfortunately not go again .

Booked in tlh Victoria online, however my reservation was placed with joining hotel derwent. Staff were able to rectify this and we stayed in Victoria in the end. Room had the necessities but was roasting hot the entire time. Was ok for one night.

Always have a great time when staying here

Apartment was absolutely horrible , squeaky floor , old stinky carpet , old uncomfortable beds , at least have good comfy beds but no , very very old everything , no worth the money at all , pool ok but not very clean 😢

lots of steps and ramps so you need to be pretty fit , i can only imagine it to be a nightmare if your disabled. Not sure how you would get to the swimming pools if disabled lot of steps down. £10 a day to park is a bit steep too.

The property is very central to the seafront and restaurants. Parking was a complete nightmare with cars left abandoned everywhere so chose to park offsite a couple of minutes away. Over half the price to park on site and easier as well. The facilities were clean and tidy (a little worn/dated) and the room was well presented. The issue we had was how hot the place was. We had the window fully open (January) and we still never used the covers. We had a particularly uncomfortable night due to the heat in the room (and we switched the radiator off). The general Spa facility was ok if you wanted a swim and sauna as well. Overall not bad value for money

Great weekend break, yes hotel a little dated but the facilities were fantastic. We stayed in an apartment and booked meals which were lovely

Having 5 hotels in the same group use the same facilities has its advantages and drawbacks. Cheaper yes busy very ! Swimmers would love the pool and small children can swim in the smaller pools. Always book direct as you get better perks.

heating not working,was supplied with a heater that was no help,staff said the heating would be on the next day, it was not.get it sorted ASAP

Property very dated and breakfast was ok

Great staff and service. Very clean, but could with refurbishing all the bedrooms including the bathrooms. Some of the carpets in the corridors downstairs need replacing and repainting. The room we were given was not the picture shown on their website.

The room was dated and the fan we were provided for some form of circulation for our room was unsafe - the cover was held together with an elastic band. On two occasions when being provided with fire safety procedures the group were informed in case of emergency we should run out via the nearest exit. On one occasion no wet floor sign was provided for a recently mopped floor in a communal toilet area. We were always two of the first people to breakfast and on two occasions informed there were no croissants available as the delivery had not come yet.

They need to upgrade or get new mattresses. Ther matterss is total springs. very uncomfortable. Every morning woke up stiff and pains.. very disapointed with the beds which is the main thing people book hotels it to get a good stay and sleep. Overal staff were good nite security guy was a very humble lad. On site spa and leisure was good apart from steam room hardly steaming up but yeh all good apart from the beds and sleep

Very comfortable and clean . If anything more directions needed within the hotel to find your way about.

Excellent customer service and food in the restaurant. Bedroom was lovely and bright and airy but bed very uncomfortable with springs. Was given a mattress topper after complaining which made a big difference. We've stayed at TLH three times now and love it but hotels need painting and modernising, looking quite dated.

We had a lovely family visit. Excellent facilities and customer service

Pleasant hotel. Hotel very dated and the rooms could do with a refurb. However, tidy and bedding was clean. We slept well. The staff were all very welcoming and helpful. The outdoor pool area and bar/restaurant were fab, with the weather being so nice we felt like we were abroad. Kids enjoyed the indoor heated pool too which were clean and a decent size. A few minute walk to the seafront. Plenty of parking across sites £10 for 24 hours which was handy. Overall, we enjoyed our stay and would stay here again.

Hotel was really run down. Bed was broken. Noisy and smelt of boiled fish. We’re unable to give me a VAT receipt. Really poor.

Absolutely fantastic stay. Nothing too much trouble for the staff. Food excellent. Staff friendly. Only one negative is that you have to serve yourself for evening meal no waitress service and when i stay in a hotel i do like to be waited on in the restaurant.

The staying started bad by having limited to no parking, we had to go around twice to find a parking spot. There were no towels in the room when we got there, we had to go to reception and ask for some. The reception persons were all in a bad mood throughout our stay and were doing the minimum function. The breakfast we got was decent, and some staff were helpful, you could see they were really trying and quite busy helping restock. However, when prompted to help us with some croissants, they went to check if the kitchen is still open and never came back with an answer. While still having coffee with a fully buttered toast, a staff member came to clean up. It felt as though they were kicking us out despite other patrons being in and it wasn’t around closing time, with plenty of other free tables. Overall we wouldn’t recommend, awful parking, decent pool, unfriendly staff.

The hotel itself is very dated and tired, and appears to mostly cater for pensioners, however the facilities were fantastic for our family trip. My 3 and 6 year olds loved the indoor swimming pool complex and the arcade, both were excellent. The location is about 10 minute walk to the beach and 20 minute walk from Torquay marina