Staff and mold in room. Front desk personnel

rooms are apartment condos that are privately owned don't be surprised if you get a DUMP our shower did not work receptionist at the front desk had absolutely no clue as to what was going on

I stayed at Casablanca for 2 weeks in a studio on the 5th floor. It is very convenient, you have the swimming pool and the exit to the beach. I love it; also restaurants around , it is beginning to open the restaurant at the hotel lobby. so i truly enjoyed the time in Miami Beach , public-transportation is free until june1, 2021. We rented a car though.

The room was pretty decent overall with the exception of the roaches on the first night. I bought some Raid, so that controlled them for the rest of the stay. Definitely wasn’t used to that, but I wasn’t going to let it ruin my Mother’s Day weekend with my kids. We had to go buy wash rags and towels because there were only a set for 2 people. We had 5 people. The front desk does not accommodate anything. It’s up to the owner. The owner was very communicative through WhatsApp. Nice view from the balcony. The pool and beach is nice. This is not a bad place to stay. But preparation is everything...

There were soooo many cockroaches and spiders everywhere. Bath stub was stained, big whole on the ceiling by the front door. The whole ceiling was water damaged and falling apart. Very dirty stained and unsanitary place.

The room was great but front desk staff was rude. Nice size from only dislike wasn’t the best view because it was an angle view blocked my the roof top. Overall I would definitely book this room again

I like to post good reviews , stating how great a business is and how wonderful the service was . Unfortunately this is not the case this time ... The room was DIRTY - a deep seated dirt everywhere that accumulated over a long period of time , dead cockroaches and other types of unidentifiable bugs along the walls . Looked like they don’t ever clean this place beside maybe changing the sheets in the best case scenario ... Smells like a dump . The service is horrible , the toilette got clogged up right after the first use , the contact person told us they can’t do anything about it till the next day .( nobody called us to try fix problem) Now we need to go use the common bathroom on the first floor ( we are on the 8 th floor ) . This whole experience is more like an insult to everything customer service and hospitality industry should be like . We are soo disappointed we will demand our money back ! Room number 801

This hotel is located right on the beach which makes it convenient. The beach and pool are great. Now the hotel itself not so much. This hotel is very run down in utter need of repairs. The room looked nothing like the pictures. There was a window that wouldn’t close properly. The elevators look like parts of the wall are being held together by glue and tape. Everything appeared clean just very run down. Checking in took a long time. Now I’ve stayed in far worse hotels but I expected that before getting there. The pictures of this hotel were very deceiving and not what I expected once I arrived. I probably would not have minded so much had I known. Overall, if you plan to spend most of your time at the beach or outside of the hotel this would not be a bad choice depending on the price. I’m not sure what the standard price is as I stayed here during super bowl weekend.

Lovely location right on the beach, great for families. Property was spacious and fairly clean but needs modernisation and a deep clean. Staff at hotel were great, pool was nice. Noise from neighbouring apartments could be clearly heard, both the plumbing which was really noisy when shower/WC/taps activated, and chatting could be heard. Not great for privacy and peace. Also there was items from I presume the previous occupant still in the kitchen cupboard. Given we were there on a peak weekend, felt it was ok value. Took a pool cabana on our last day, shower was cold, no fridge, light in bathroom didn’t work, and almost didn’t get the beach chairs we’d been assured came within the hire cost. Enjoyed our stay but not quite the standard we expected.

Power went out there was no clenaing offered same towels for 5 days same bead sheets we had to throw our own gargabeg restaurant people were rude had a arguement with the person think it was the owners son

The apartment was great with all you can wait to have a good holliday, good size, good natural light

The property was very old and our apartment was not very clean. The sheets were very thin and the mattresses were stained and dirty. It was hard to get comfortable knowing what we were sleeping on. There was no TV in the master bedroom and only 2 rolls of toilet paper for the week. We paid a $114 cleaning fee and we did the cleaning. There was no inside lock to lock the door for safety and all night long the residents of the next door apartment were very loud and obnoxious. Scared the kids and annoyed us as we could not sleep. They were out in the hallway and apartment door open. The pool was very nice though and the access to the beach very nice and easy. That was the best part of the stay. Also, the valet parking made it easy to arrive and depart.

The room is not clean , very but Eleveitor it’s dangerous

Hotel forced us to pay an €80 cleaning fee which was not referenced anywhere prior to booking. They messaged me a few days before my stay, stating that it had to be paid. While I have no issue in paying fees, I feel it is extremely dishonest and manipulative to spring this charge at the last minute. When booking somewhere else is impossible. I of course complained to the company who said there was nothing I could do except pay the fee. Please don't support a company who has such low moral standards.

The apartment building/hotel is in very poor condition. It seems no money has been put into revamping the rooms. When the elevators open up, they are not level with the floor. The buttons in the elevator don't work! I was on the 8th floor and the elevator would pass my floor, taking me to the 10th, then I would have to make my way down. The elevator doors don't slide shut smoothly. Doesn't give you a safe feeling. The room's condition was atrocious. The stove has aluminum foil around the elements. There is no venting whatsoever if you are cooking. The bathroom doors look like they had 4 layers of paint on them. It seems as though the owner(s) are not interested in spending any money for improvements to modernize the room and only in cashing in on the rental revenue. I have never stayed at a place that looked like this and would never stay here again. I would rate this apartment as a 2 star.

I liked because close to the beach, AC was not good

I love that they are private other than that the staff is great 👍 and location was wonderful

Wasn’t aware I was staying in a private owners condo and I got ZERO amenities

I cannot comment on the room as we never got our room. We reserved the room on Expedia. When we got to the hotel on Christmas night from MN they said there was no room available and that we had to check with the owner. We called the number provided over and over again (as did Expedia) and only got an answering service. We never received a return call. There we were stuck in Miami with 3 kids at 2am without a room...on Christmas. We spent 1.5 hours on the phone with Expedia. We finally checked in to a lesser place for the night at 3am...check out at 11. Truly horrible experience. The next afternoon someone finally answered the phone and they said the room was never available and that it was Expedia's fault for advertising it. I have no idea who's fault it was but the bottom line is we didn't have a room. It looks like a nice place but we will never know. Expedia couldn't immediately get a refund from the owner which caused further issue. We couldn't afford to rent two hotels for the week waiting for the refund. Credit to Expedia for paying for our new hotel (Embassy Suites). The new hotel was nice but it was by the airport vs. on the beach. We did enjoy the rest of our vacation but the first 24 hours were hell. Having 3 kids crying at 2am with no place to go was a nightmare. I don't know that I will ever try renting from an owner again given our experience. The workers at the Hotel (front desk/vallet) knew nothing about the room nor could they help us.

It was absolutely awful. The room was gross it smelled bad,the refrigerator didn't work and the was a bad smell. The bathroom was disgusting. The hotel was dirty too and smelled. The room condition ruined my trip

I would have said higher but the bed was hard as the floor, and the room wasnt that clean when we got there. also no free breakfast or other amenities. the free parking was a plus.

The staff would not give us toilet paper or let us exchange towels. They told us one thing, and then did another. They were rude and did not treat us like guests. Also, the private suite owner gave me a number and email to contact him, and never answered (I called 7 times).

I will not sleep in this apartment again No clean bed linen No toilet paper Water running at all times Dishes toooo old

The lobby of this hotel is very nice. As soon as you take the elevator to your floor it looks like the place is falling apart ! Our room really was falling apart. The ceiling fan was hanging from the ceiling, the sliding glass door was duck taped together with no lock(the lock was a piece of wood)!!!! It was 2am and people are yelling and running in the hall ways. We left at 2 am and went and stayed 2 hotels down due to the conditions. I would not recommend to stay here at all!

The apartment is situated in a decent building right on Miami Beach. It's not necessary to do any kind of check in, just walk right up to the apartment! The apartment is small and cozy and all of the things you need for the beach or pool are right at your fingertips: towels, beach chairs, an umbrella. The apartment does not face the beach, but it's only a few feet from the ocean. My experience there was very positive on almost all aspects.