There was a contruction nearby, but the stay is excellent

We weren't expecting much from this hotel, but Resi Stay Heart exceeded our expectations. Location was perfect. Not too far from Kyoto station, with a 7-11 & plenty of dining options nearby. Staff was friendly and check-in was easy. Once we entered our room, we noticed some very thoughtful amenities you don't often find in US based hotels such as a flashlight, vacuum cleaner, large bottle of water & slippers. The common kitchen which was shared with other guests, was well appointed with a rice cooker, microwave/toaster and all the kitchen utensils you'll need. The best part was the complimentary laundry facilities (that included detergent) which we definitely needed during our 5 night stay in Kyoto. Overall, we had a pleasant stay and would definitely recommend Resi Stay Heart to all our friends & family visiting Kyoto!

It was close to Kyoto station, and lots of food options. Did not like that the reception counter was at a different location than the hotel. Either than that, it was a good place to stay at.

Totally recommended, great place to stay. Close to transport and shopping district.

So glad we booked this property for 5 nights in the middle of our holiday to Japan. There is so much to see nearby, and the apartment was clean and comfortable like a home away from home. It had a great bathroom and washing facilities. Only improvement I could suggest is it would be good to have ice cube trays in the freezer. The weather was hot and we all wanted ice in our drinks when we got back in the afternoon.

I was very disappointed with this stay. Actually, we only stayed 1 night and decided to stay at another property. It should be clearly updated on Expedia that there isnt a check in desk at the hotel location. You need to check in two blocks away , upstairs via a tiny elevator that tries its best to crush you. The check in office looks like a boiler room. After check-in you go to the hotel which is more like a dorm house. There isn't really a front desk person - you pick your keys up via a lock box and enter. The room was very small for 3 people. Most of it the square footage is narrow hallway. The bath tub was the size of a foot bath, and there is a step that is designed to trip you or cause one to break a toe in the middle of the night. Terribly designed room. They have a phone at the front that is only for calling a taxi or 911. After checking in to a much better but similarly priced hotel. I spent my own money to uber back and return the keys. They do not have a check out process other than "drop your keys in the box". I dropped off my keys and then was harassed with two phone calls and an email saying i only returned 1 key. Note, they will charge you a tourist fee on top of the expedia price, they are also trying to charge me for the key they lost. I dont know how this place received good reviews. Never again.

Very Good

Fantastic place to stay, highly recommend this place. Very clean and close to railway station and restaurants.