Very nice hotel. Enjoyed our stay here.

READ THIS FULLY FIRST! before you book the hotel through any agency ( hotels.com/ expedia etc) please confirm with the hotels of your booking specially any extras like breakfast! We had a very disappointing experiences sadly! I booked through hotels.com . On the booking site THERE'S NOTHING MENTION ABOUT DINNER NEEDS TO BOOK IN ADVANCED! me n 2 daughters sat down for dinner ( like other normal restaurants) thinking that we will order food and pay the bills as normal.Approached by waiter that all meals need to order prior he asked me to talk to the reception which i did n she says the same that they cant provide any meals ( which i understand) ( receptionist could be bit nicer)we left the table n find other restaurants (my girls were very embarrassed) I wasn't because its not our fault! In the morning . Because of this incident i double check with reception for breakfast (included n paid in my booking) to my horror . He says that my booking was 'room only' fortunately i have the prove of my booking thats says . " breakfasts included " so he rushly arranged our breakfasts ( thank you to this reception) . All these issue clearly stated NO COMMUNICATION in between this two and make the guest very confused! Also on agencysite it says ' indoor pool' main reasons i booked and again found out only outdoor pool Because this hotel is a chain their other hotel has got indoor pool ( looks like hotels.com wrapped all in one) ! Very disappointed yet again with hotels.com!

I booked this hotel because they were the only property in the area with a triple room for 3 adults (or so Expedia claimed). I was traveling with my elderly grandparents, so we needed to be together in a room because I was their caretaker for the trip. There was no communication from Devonshire Hotel prior to our arrival, so I assumed everything was fine. When we arrived, the reception told us that there was a mysterious “problem with our booking” and that we could not have a triple room - they could only do 2 rooms on 2 separate floors, one double room and one with two single beds. There was nowhere else in the area that we could book so last minute, so we had to agree, but it was EXTREMELY inconvenient and frankly DANGEROUS for my grandparents. The double room on the ground floor is poorly kept and has 3 stairs down to the bed, so I was up all night worrying that they would trip down the stairs during the night on the way to/from the bathroom. Super weird bedroom setup. The hotel rooms were also not in the main building, they were in the lodge out back which involved a 5 minute walk with many stairs to get from the car and dining to the room. Also, the reception would not honor the breakfast we had paid for with Expedia until I spent an hour communicating with Expedia - Expedia had to phone the reception to argue with them. And after all of this inconvenience, nobody had the grace to offer us a refund or any kind of apology. Disappointed.

Liked everything, only problem was with expedia. Paid for breakfast, but hotel didn't have record of it. Luckily I envisaged something like this, so had printed the very difficult to find in the emails confirmation of having paid for it..

Welcome

Very friendly welcome and staff are very thoughtful,, eg remember preferences for breakfast etc

Could not fault anything and would recommend.

Such lovely and helpful staff! 10/10!!