Staff was friendly and helpful. Outside their control, the hotel was sub par at best. Food? Cucumber water was nice but the “food” selection seem like it was food 10 year olds. Also some prices were ok. Some were ridiculous. 7$ for juice??? Parking-Vague instructions and 15-20$/day. Room- Clean…but. Bed might as well been concrete. Blankets were Walmart special. The smoke detector light went off every 5 seconds and was really annoying when trying to sleep. Some room lights didn’t work. TV didn’t work due to losing signal every 30 seconds. Went for walk after check in. Came back to a guy running a camera drone looking into the rooms. Needless to say our nice top floor view was ruined and we kept the curtains closed all weekend. Pillows were garbage and each floor shares a “stash” of extras. Which are not maintained. Checked 3 times each day on more than just our own floor. Never any pillows. Room was indeed clean though. No bugs, bathrooms were nice. Though hard to not wake up partner with a barn door and loud echo into the room. The saving grace of the stay was the two local pubs.(Penny and Capital) their food and service were amazing. I get the idea of the hotel and the target audience. But first and foremost, you are a hotel…I shouldn’t have to go out of my way for the simplest of things. Especially not for 200$ a night(after taxes). Again employees were very nice and helpful even with recommendations to local activities, food etc. Will not be back next year.

The first thing I noticed that the lines should are washed with either Gain or Tide detergent or another inexpensive option that I am unfortunately allergic too. I spend most night awake trouble breathing, and at 2 AM I began vomiting. The shower door did not stay closed wich made it difficult since the floor is so slippery that holding on to the handle while soaping as well as holding the door shut required an acrobatic act that I will never hope to repeat. Too many toxic chemicals floating throughout the hotel. Stepping into a gloomy hallway from the elevator is depressing.

We had so much fun during our stay. The staff were amazing and made the stay so much fun! 100000 percent recommend!

Stay was amazing!! Really good vibes and down to earth! Everyone that worked there was super friendly and kind!! Room was clean! 10/10 would recommend stay here!! Ask the bartender for the “blue balls” you won’t regret it!

Fun place to stay. Staff was excellent. Would have liked more lighting in the hallways on the way to my room but not a big deal. Highly recommend

So busy pushing the party atmosphere that it’s difficult to find the front desk. I got some backchat when I asked to change rooms because next to two doors that slammed loudly. Hallways dark enough to be spooky.

Nice hotel! Comfy rooms. Friendly staff.

The atmosphere that the employees established was welcome, and made me feel like home! Very unique establishment with a bar, games and lounge area for socializing!

Our stay was very pleasant and if I were to stay in Richmond again, I would definitely book here again.

I loved the Moxy! It was honestly so cozy and I loved the modern vibe of the hotel. It felt so much more homey than a basic hotel. I would definitely book with the Moxy!

Very hip, clean hotel. Friendly staff. Walkable to restaurants and convention center.

Staff were very nice, helpful, and cheerful.

Decor and furniture are fun and unique, hipster vibe to the max. Seems like it would be a fun place to stay with friends where you can pregame before heading out for dinner and more fun. All staff were engaging and friendly. The evening staff especially. Kudos to those ladies! The morning staff were curteous as well, I just found it difficult to get their attention and service when needing food and drink. Being the only person in the lobby awake, I wouldn’t think it would be difficult to notice me standing in front of you. Again, friendly once they assisted me, just felt like I was pulling them away from more important things, like morning front of house prep. Other than that, it was a great stay! Just wish I could have stayed longer to enjoy more benefits of the hotel instead of just a quick in and out to come in town for a concert at Richmond Music Hall.

Staff was amazing and welcoming!!!

The staff at this location was absolutely AMAZING!!!! Definitely will be back!

This hotel seems like it was made for millennials and gen-Z guests. It is fresh and young, with plenty of activities in the lobby including pool, board games and even video games! Hotel bar is great, if expensive. We were offered a free welcome drink which was light and refreshing (they offer non-alcoholic drinks as well for this). The food was pretty good. Infused water stations and a pretty expansive snack bar too. That being said, there were some problems with the ice machine, and I wish they'd kept the door closed to the lobby a bit more - we'd come back late at night and the lobby doors were wide open, doesn't seem the most secure. Overall we would definitely stay again and would stay at other moxy hotels too.

My experience at Hotel Moxy was clean, comfortable, convenient location. Parking in the parking deck was a little agitating but with that said it felt like a completely safe and secure to leave your vehicle and walking the short distance to the hotel lobby. If u like things a little different or are looking for a fresh experience this is prob a good place for you to check out. i have nothing i could say negative to say about Moxy. I was comfortable and the staff was top notch.

Cute Hotel. The stay was great just NO CLEAR INSTRUCTIONS WITH THE PARKING

Hospitality was Queen!!!!

Fabulous stay - will definitely be back.

Super cute room with all amenities needed. (Even a travel clothing steamer). Easy check-in, bar, lobby with games, very clean rooms.

Great stay!

A mix of quirky & classy vibe. I like it!

The lack of outlets in the room was strange, building a hotel room but more or less no outlets for phone charging etc

Staff was friendly and the hotel was very pretty and unique

Hotel is very nice. I would say for anyone looking for a kid friendly hotel this hotel is not the one for you. Also the lighting in the room was very poor. Great staff and very nice location.

Very hip little hotel with a lot of personality and fun decor. Staff was also very fun, in addition to being warm, accomodating, and hospitable. I def recommend Moxy if you need a place to stay in a quiet but central part of Richmond💫

I think Richmond is hard to get around-lanes just disappear. Not the motels fault, but that’s downtown richmond

Wonderful stay! Friendly and helpful staff, beautiful property and decor. Only wish is that the pillows were better. We only had 1 each and they were so soft. Would have been better to have 2 pillows for each person

It was trying really hard to be quirky but just came off as over priced and cheaply built

It was great! Such a unique spot with really clean room and convenient amenities! Check in and out was super easy.

I like the friendly atmosphere and games The dog friendly people The two free drinks and the nice cool quiet room