The service at this place is terrible. The staff are unavailable. It’s so frustrating. The neighborhood is beautiful. The place is walkable to and from the train station.

This hotel was disgusting I wouldn’t have left a dog here let alone human however customer sevices were great when I called them and they transferred us to TorPark hotel which was spot on very clean and staff were amazing nothing was ever too much trouble! So definite no go for Richmond hotel but Tor park is recommended

The hotel is a lovely place, the staff was friendly and very helpful. On the days when we stayed the unique bad things we encountered were noise guesses in the room next door, so we couldn't really rest as we expected but apart from that attention at the hotel in great!

It was the worst place I have ever been to I went to the property after looking at the condition of it I did not want to stay there with my family I felt unsafe I had to stay at a different hotel on the day I would like to request a refund for my hotel please Thank you

we always stay at the Richmond hotel when we go away the staff are friendly . Ali on reception is lovely very welcoming and friendly always happy to help with anything or anything and also the manager Shazly very friendly and welcoming and very helpful love staying at this hotel and can’t wait to come back for new year weekend see you again soon kirsty and ry

Very old and dated bed could do with being changed very old not comfortable at all

The worst hotel I have ever been in. Room really dirty, kettle dirty, squeaky bed, squeaky floorboards, moths and Flys galore. The whole vibe of place was awful and depressing. Place needs a big big upgrade on everything.

I didn’t stay I handed the key back

Apart from the location i have very little positive feed back to give i stayed with my 2 children in what could only be discriped as a dirty discusting room poor carpets had no tv working for the intire stay even though it was bought to the attention of staff on several occasions my room was not cleaned for the intire stay of 5 days feel really let down as even though my kids enjoyed are holiday the hotel really was the bad point of it shame cause it has so much potential too be a really nice place hopefully someone can take over and turn it in to something special

Room was dirty when checked in with blood on the shower curtain. we told staff who assured us they would get room cleaned. we were there 2 days and still the same when we left. very tired with a lift that sounds like it will explode when doors closing. hard to find any staff Dont waste your money staying here!

We arrived to find the hotel housed homeless that we were not informed about,the room they allocated us was full of flies,the sheets didn't fit the bed and the smell was disgusting,we checked out 5 mins after checking in we were refused a refund and told to contact yourselves for a refund,luckily we found another hotel at short notice, and had a fabulous time,please can you refund the cost of this disgusting hotel

Basic hotel with a really friendly reception worker who was great. Brilliant view from the balcony.

I don't know if the hotel failed to acknowledge the request or if expedia failed to pass it on but we requested a wheelchair accessible room. What we got was a room on a mezzanine floor and accessing it required one of our party to take the lift to the floor above and then shuffle down the stair on her bum whilst I carred the chair down for her. The room was dusty, paint cracked and peeling off, the bathroom just looked gross it desperately needed renovation. Parking overnight cost £10 although that might be advertised somewhere on the site, I certainly didn't see it and I had filtered hotels to just ones with parking. One plus side, the receptionist who greeted us was very accommodating, tried his best to swap us to a more suitable room, was very apologetic and helped out in every way he could.

First room freezing cold with no tv Second room hadn’t been cleaned empty sugar sachets left on the desk and green spit in the sink No shower curtain so room got soaked from the shower

Photos are deceiving as rooms are of a very low standard, mix matched bed bases and dirty wood chip walls and bathrooms are dirty . Nothing matching . Very run down .

If I could sum this place up in one word, it was (awful). The shower unit didn’t work. I tried having a bath which was near impossible, the hot water was scalding hot,when I tried turning on the cold tap there was very little water coming out the tap…

The staff were friendly and welcoming, unfortunately the hotel is in need of total renovation, our first room was not what we expected needing redecorating and a deep clean. Also doors being slammed all night we got no sleep. We told the manager and he moved us promptly to a cleaner and quieter room. With no restaurant facilities meant having to go out for all meals not what we expected. A bit disappointing in all.

The hotel is very run down, there was a strong smell of mould and damp. During the night me and my partner was constantly being bitten by flees or bed bugs. The room's are old fashioned and in need of updating. The shower never got passed luke warm. We wasn't expecting miracles but for £109 For one night we thought that was a bit steep.

Good location but hotel very dated and in need of refurbishment. Parking has to be pre-booked. Window in room didn’t lock and shower was appalling. Only stayed for one night and that was enough.

Mohamed in reception made us feel very welcome. So did his young colleague - I didn't catch his name. We were there for 5 nights and had two rooms. There was not much car parking space but we were able to park for most of our stay on site. The rooms were clean and the shower worked perfectly. The hotel's decor could use a lick of paint but other than that we all had an enjoyable stay.

Beds very uncomfortable could hear every footstep of anyone walking past our room broken furniture half of the lights weren't not working in our room

The hotel is awful first impression it shouldn’t be open my room was dirty the curtains were hanging off it’s rails and filthy I’ve taken pictures of various parts of the hotel on my way to and from my room the only clean parts of my room was the bed and it’s linen very disappointing I was even advised not to leave anything in the car no one at reception for a lot of the time and lots of parking problems with many cars getting parking tickets carpets filthy rubbish left at bottom of stair wells and fire extinguishers propping open fire doors

Stayed for one night .The hotel is currently being redecorated and new carpets fitted . It needs to be cleaned to a better standard.The room is very basic for the money.It is overpriced for the standard of the hotel. Will not stay again.

The location is great, a few minutes walk to the harbour. The communal areas at the hotel are unacceptable. The parking was not free and I was not informed that you need to pre-book. There are only around ten spaces available for the entire hotel as well. The room was good, bed was comfortable but the bath was stained and the bin was kit emptied after previous guests.

Comfortable, but rooms a little dated. WiFi was advertised but non existent.

Staff was great, Room was abit run down, but still had everything we needed, I have nothing bad to say because it is a lovelt hotel and lovely staff, j enjoyed my time here thank you

Lovely visit & room had fantastic view of Torquay bay.The staff were really friendly & Breakfast consisted of full English, toast, cereals & fruit which was very nice.The hotel is up a steep hill so if you are without a car or have mobility issues dont book & then complain!Very traditional decor & could do with a repaint on the balconies but otherwise really lovely. The area around is quiet & the guests were mainly older generation on coach trips so no noise! There is entertainment on some nights which looked good.Overall would definately stay again.

The hotel is is a good location, nice decor and nice rooms. Some of the rooms have a great view of the ocean. In general, the staff are nice though at times they seem stretched a bit. (the front desk girl also doubles up as the bar server and also runs back and forth from the rooms as needed) The breakfast was reasonably priced and was quite good. We didn't eat dinner at the hotel.

Ideal fir a night in Torquay if a little dated but good value for money

The room offered was terrible. An alternative was given. The service by staff was very helpful.

this property is in a good location, maybe a little dated, but for the price was very good, will stay here again

Staff very helpful and friendly loved the family feel to the hotel