Breakfast was good. The location was convenient only 10 minute walk to a few places to eat in echoland.

The transportation around is not great. If you miss a shuttle it could be an hour until the next one. It is best to use a car.

Went above and beyond for our anniversary! Breakfast was divine and satiated my ever hungry boyfriend! Incredibly convenient to the shuttle bus and the hosts were kind enough to take us to take us to and from the train station.

Nothing significant!

Everything! Wonderful hospitable owners, delicious breakfasts, comfy and warm room (end of October). Its a home and not just a hotel! Thank you for a wonderful stay!

Nothing!

We stayed two nights and our room looked to be very clean and recently updated - it included a private toilet, sink, shower/tub and access to the public baths on the lower floor, too. We were so happy to have one large comfortable bed and not two single beds! Check-in was simple and we opted to have breakfast both mornings and dinner our second night. The food was amazing! The course dinner especially impressed. There is a cozy lounge with a built in bar, sofas, views and a lovely fireplace. Customer service was top notch and the owners kindly spoke with us in English to answer our questions. They drove us to acquire rental gear, waited and drove us to the lifts so we could get in a day of snowboarding and made sure we knew how to get back via the local bus. The bus stop is very close by and an easy 3 minute walk. We walked to the main road to enjoy dinner the first night and out for drinks the second. Lots of restaurants, coffee shops within a 10-20 min walk. Parking was available on site. A relaxing and welcoming place with excellent owners and true hospitality from everyone we met. They went out of their way to ensure we enjoyed ourselves. They waved us goodbye until we drove out of sight!

I wish the public bath was a bit larger, but it had everything we needed (shampoo, conditioner, body soap, hairdryer). I also could have used a brush and hairdryer in our room (might not be an option due to thin walls and noise concerns) along with access to a full length mirror (maybe in the hallway instead of each room?). Our room happened to be directly connected to another room, but it seemed to be unoccupied, so a surprise visitor wasn't too much of a concern.

We especially loved the superbe lounge with fireplace, and owner couple are extremely friendly and accommodating - drove us ski stations everyday before shuttle bus starts to operate, helped with all our questions and requests of ski rental, restaurants etc Also highly recommend their dinner - amazing cooking!

Twin room was quite small

It was the best hospitality that we have ever experienced. The family that runs it were extremely nice and helpful. Would absolutely book here again if going back to Hakuba.

My 4-night stay at this family-run hotel was nothing short of exceptional. the facilities were exactly as advertised. My double bedroom was clean and comfortable, and I loved spending afternoons reading in the cozy lounge. They also had a small bar in the lounge that serves a decent range of whiskey and bourbon. I especially loved the hot bath available daily from 16:00-22:00. The best part of my stay was Osamu-san and Asako-san’s warm hospitality and generosity. They were so kind and helpful throughout my stay, and their kids were so sweet. It was my first time being away from friends and family for my birthday, but their genuine kindness made my birthday so special (the kids even made me a birthday card!). Dinner is also available upon request and I highly recommend it. Asako-san’s cooking is delicious! The hotel is also located in close proximity to many attractions, restaurants and onsens. I went on a hot air balloon ride (10 mins on foot) and visited a few onsens (2-3 km away). I thoroughly enjoyed my stay and can’t wait to return! :)

Absolutely nothing!

Breakfast was delicious and lots of it! Hosts were happy to shuttle me to various venues as I only had a bicycle with me. They were very thoughtful and kind. I was sorry to leave— and will be back!

Amazing in all ways

Wonderful hosts who were helpful, polite and genuinely wanted us to have a nice stay. They even helped us organise to have some luggage shipped directly to the airport so we didn’t have to take it for the rest of our trip. Loved the little onsen they had for guests to use. Would definitely stay again.