Location was close to the airport. The food was great, mainly the buffet, the restaurants were only okay to me. The entertainment and activities were cool. Private beach access and very friendly staff.

The beds were not that comfortable, a little too firm for my liking. The rooms could use some updates. The restaurant menus were limited and I didn't love the desserts but there were a few I did enjoy. This isn't good or bad, just if you're looking for a good party environment at the pool, this hotel had what seemed like a younger crowd. While I enjoyed it I think next time I will look for something a little more chill.

Lively. Plenty activities. Main restaurant was excellent with plenty choice.

Specialty restaurants food was not great. Breakfast staff were a bit hit and miss. No ATM or cash changing facilities. Tha app was not accurate regarding what's on and when. Cash resort credits are very misleading . I had $1200 credits. You had to spend credits which equated effectively to a 10% discount. This meant I would have to spend $12000 to benefit from them. So in reality worth nothing.

Everyone was friendly helpful I will definitely be back

That I had to leave the property to go back home I loved everything about it

I am writing to formally lodge a complaint about my recent experience at Riu Reggae, specifically concerning the handling of my reservation and payment process by the front desk staff, Natalee and Libis. Upon my arrival at the hotel, I was informed that my reservation was only for one guest, which was unexpected as most hotel bookings typically accommodate two guests by default. When I requested to add another person to my room, I was shocked to learn that I would be charged over $800 for this addition. This charge seemed exorbitant and was not communicated to me prior to my arrival, causing immediate dissatisfaction and confusion. To resolve this issue, I contacted customer service for assistance. They assured me that they would update my reservation to reflect two guests at no additional charge. However, upon returning to the front desk, I was informed that the update had not been processed, despite waiting for 30 minutes. It was only after I insisted on seeing my reservation details that the update suddenly appeared. This delay and lack of transparency were frustrating and led to further inconvenience. Subsequently, when attempting to pay for my stay with a card, Natalee attempted to charge me an inflated price that contradicted the previously agreed-upon rate. She consulted with her supervisor, claiming that the price had increased, which was not the case according to my conversation with customer service. This discrepancy in pricing added to the confusion and dissatisfaction with the hotel's service. Due to the prolonged delays and lack of resolution at Riu Reggae, I was forced to book another hotel at the last minute after waiting for over three hours for a resolution. This unexpected additional expense and inconvenience further compounded my dissatisfaction with the situation and impacted my overall experience negatively. Overall, this experience at Riu Reggae was disappointing and fell short of the expected level of service and professionalism

Everything was nice 😌 staff was Great 👍 soon Forward again

The elevator was so crowded but still very nice ..had a Great Time

Lot of activity drinks and food

No atm on site

The property was exquisite from the lobby to the beach. The staff was courteous and went above and beyond to ensure all needs were met. The hospitality is a 10 of 10. My room was clean and staff was available around the clock.

The property was clean the hotel was cleaned daily

I didn’t like how I was misinformed about information I was told by one staff member we have access to all three resorts and I was under the impression that meant breakfast lunch and dinner but of course that’s not the case I was hounded like a dog when I went to Montego Bay buffet for dinner and was told I can’t eat there because I’m at the Riu reggae. No one said anything to me or my spouse for three whole days so I was a bit confused