The outside pool area and bar were nice. We had a day by the pool which was really nice. The staff were lovely.

We didn’t get the room we booked dispite booking months in advance. They advised we are really busy and only have a twin room where the door doesn’t lock unless you want to go and stay in another room in hotel next door and move tomorrow. We had arrived at 2am in the morning and we agreed to the room on the basis we was tired and wanted to sleep. We didn’t chase the change of room as we was checking out the next day with more long travel. The door locked and you couldn’t get in from outside but you couldn’t double lock it for safety. When we asked for a refund or some money back we was told no because it had already gone through the system. Again we was tired and had travelled all day and night and slept most the day. Mattress was firm and by firm i mean like laying on the floor. I like a firm mattress but this was bad for me. Garden view was a construction site. Staff confirmed not the double room with garden view we booked and just advised they have us option to change the next day (see above)

We stayed here as part of our trip to Rwanda. We couldn't not stay here! The hotel lobby / bar / pool area / restaurant itself is stunning, The staff genuinely make this hotel. Every member of staff could not have been more attentive and friendly. We enjoyed our chats every day. The food here is unbelievable! It was for sure the nicest food we ate in Rwanda. Menu's were brilliant, a lot to choose from, lots of delicious cocktails and great live music. View from our balcony at night was stunning. We will return.

The room / bathroom in the room / corridors to the room are a little dated. The room has what you need but it needs updating, This was not a shock to us although as we expected that from reading reviews. Its an older hotel with a lot of history so this would not put us off booking again. Well worth it.

Good food

The hotel was pleasant and the service superb.

I missed a walk-in shower.

noise every band … works … never peaceful music at breakfast

spacious

dusty outside

Great location, friendly staff and comfortable room.

Perhaps consider renovation of bathrooms, the old bathtub belongs to the past. Hotels in the same category will have a walk-in shower. As a vegetarian the dining options are quite limited.

The food was good. Buffet Breakfast had LOTS of choices. The bar staff was great! Front desk people always had a smile and were helpful

Very poor wifi coverage in room

great location

accessible

old

Great hotel with a great location! Very friendly and helpful staff. Mall around the corner. Felt safe in this area.

It's a bit of a walk through the car park to get to the local mall. Maybe offer a SIM card collection point closer to the hotel.

Serene and clean environment. Friendly staff, good food and worth every cent spent.

Staff, location, the chicken wings

The hotel can get very noisy late into the night with live performances during the week. Not ideal for someone not interested in the entertainment