Friendly staff members. Even just calling or sending a message asking whether everything was okay in the morning or evening was wonderful. Given that I was unfamiliar with the area, it was fantastic to even receive directions.

To at least have the essentials, such as sugar, tea, and coffee. Since my room was located downstairs and I frequently use the loo, climbing the stairs was a bit of a hassle.

I liked the friendly atmosphere and manager was lovely and would help anyone..very clean and the beds a very conforble..would recommend to anyone and will be using again..thank you for the experience

Nothing

The woman charged a fee for "cleaning" and the bathroom was disgusting when we went to use it. There were no mirrors, no hanger, no banister (my mum and aunty are old and was struggling to get up and down the stairs.) Not happy with the stay at all, would like to talk to someone. Furthermore, one of the residents that live there, was unhygienic, drinking and he even came upstairs and tried opening my door. I opened it and he was stood outside naked. It's disgusting, what if my mum opened her door?! She's 78 and if anything happened to her, I'd be fuming. My mum was upset because they charged us a cleaning fee and they didn't clean the bathroom and my mum had to keep cleaning the bath before she used it. There was no coffee, tea, toilet roll etc. We're very unhappy about the stay and would like a full refund. Also, we want to put in a massive complaint about that guy, he's a predator and he lives there.