Location was great, free ample parking with a good system for cruise parking. Friendly staff Good breakfast Good bathroom with huge bath Very clean.

Bed was very uncomfortable and although two pillows, they were so flat may as well not bothered. Need to invest in some new ones. Bar didn’t open till 6pm Evening restaurant very small. In height too. Road noise from our room at front of hotel Location to town about a 30 min walk.

Central

Was charged a late check in fee of £15 which was not disclosed anywhere before we got there. They also didn’t have our booking either. Plastering all coming off the bathroom ceiling too. Looked grotty.

The hotel was warm and clean, the staff were polite and the breakfast good. The location between the town and the university was ideal for us.

The car parking arrangement is weird. The hotel rents the car parking spaces to cruise-holiday people. So the actual hotel guests have to “double park”. There is a “yellow ribbon” on each cruise car so that you know you can block it. It kind-of works, but there is not enough space to navigate comfortably, and it looks a mess. To be honest, it’s hassle you just don’t need after a long journey. It was off-putting when we arrived. Our room was warm and clean, and had a huge bathroom with a centrally-placed bath you could walk around. But there was nothing you could reasonably call a “shower”. Instead, there were three “curtains” hanging off long sets of wires attached to three of the walls. It looked like a scene from a horror movie or Edward Scissorhands. The curtains would have been completely useless if we had attempted to use them to shower. We managed to push the “wires and curtains” back against the walls and forget about taking a shower - the bath was lovely, and the room looked a lot less scary. It’s such a shame, because again this created a terrible first impression (we were laughing in disbelief), whereas just making it clear that the room had a bath but no shower (and getting rid of the horrid curtains and wires) would just resolve the issue.

Excellent customer service from all members of the team lovely restaurant food very nice Charlie's bar very cosy free overnight parking close to the Cruise terminals 15 mins drive

Bit of overnight noise from traffic on the main road but we're offered rear facing room which would have been much quiter so our choice but a superb upgraded suite room nicely decorated. Reception extremly helpful on all matters

Location was good

Uncomfortable mattress Wasp infestation in bathroom/bedroom

Very attentive staff & lovely food

Beds were not comfortable with one broken. Very old decor and fixtures and fittings.

Beds, noise level, not comfortable

Great location to the port

Very limited gluten free menu as the specials menu was not available

Clean and comfortable bed and room. Exceptional breakfast and service. Comfortable leaving our car there whilst cruising. Taxi organizations good

Hotel, clean big bathroom & bedroom good breakfast. Excellent friendly staff team very helpful polite lovely bar small but snug barman makes you feel welcome

Can't say there's anything to complain about. I enjoyed staying and recommend you stay their.

We enjoyed our stay. It was good value for money. The food was excellent. We will definitely stay again.

Great location 2 mins from offspring’s new flat. Good facilities, friendly staff, comfortable room.

Busy night so parking was a bit tricky but got space in the end for overnight

excellent breakfast friendly staff

late arrival. bar closed at 10pm

Nice bathroom

Uncomfortable bed, very dark room, noise from street - needs triple glazing. poor ventilation needs air conditioning. Breakfast ok but for the price overall the hotel does not offer good value. Paid extra for a luxury room to discover we were in an annexe to the hotel and the room was smaller than another room which we booked which was larger and in the main hotel.

room was big and spacious

I parked my car where I was told, but the next morning two more cars had double parked behind me, I was going shopping that morning with my daughter, they hotel said they would pay for a taxi into town but not back. in the finish the taxi cost us £12 back to the hotel. if we had stuck to our original plans where my wife and daughter were going on a cruise then I wouldn’t have been able to give them a ride to the port as previously said my car was blocked in. do not stay here if you are leaving your car to go on a cruise, totally unorganised parking.

This is the second time we have stayed here and the staff are fantastic if going on a cruise you can keep your car there and they even make sure you got a taxi to take you to the port when ready will be booking this hotel for many years to come

Location good, easy to find. Staff very friendly and helpful.

Room was very basic and a bit sparse but it was enough for a night's stay before we went on holiday.

Loved the cleanliness and mantainance of the place ! Beautifully kept ! Lovely staff, great services. Beautiful clean and cozy rooms with all the basic facilities. Amazing shower!

We did not eat the Breakfast out of choice because we got up to late

The receptionist . Who was the Owner was very rood and unwelcoming . On arrival I was requested to hand over my driving license . I have never had This befor in any hotel I have stayed in the UK . She was very rood and I would never stay hear she want friendly at all

easy to find and large car park. a short drive to the port and an easy walk into town.

the style, staff and food was great

the pillow and mattress protector are made of some sort of plastic which has no breath in it at all! I had to remove them in the end. No water provided in the room even though in a separate building to the bar.

Breakfast was nice, good choice, evening meal was ok.