Service from the man on reception was terrible, appallingly rude. Room was tiny, nice towels, robes missing their tie and people kept buzzing the doorbell.

Paid extra for a deluxe room. It was tiny snd poorly furnished - I’m not sure what was deluxe about it? There wasn’t even a chair or a proper wardrobe.

We had a really enjoyable stay. The hotel is clean and bright. The staff are so friendly and helpful and the rooms are lovely. Breakfast is definitely worth it. We will be visiting again definitely

Excellent staff especially khan and good location for what we wanted.

A lovely hotel polite and caring staff Beautiful modern room with everything you may need Breakfast excellent!

The hotel's facilities, cleanliness and service were all A1 standard. Mr Khan was particularly at tentative and helpful in resolving a minor technical issue with the room key car on the morning of departure, and as week took advantage of the late breakfast and noon checkout facility, made sure we had finished our meal before ending the service. The location is great for Marylebone museums and universities, the and old high street which is well worth a visit to view its original pubs and boutique shops, as well as moderately walkable to Marble Arch, Oxford Street and Regent Park

Excellent and good value for money.

Small but very convenient and free water and fruit was unexpected and very welcome. Nice and clean, good for travelling through. Junaid was exceptionally helpful and friendly - would stay again.

Excellent and attentive staff. My room had a light switch fault resulting in my being moved but this was done quickly.

I was pleasantly surprised when I arrived . The staff was extra friendly and made sure you have everything you needed. A special thanks to Rizwan for the extra detailed attention to detail. He took the time to explain where everything was in the room and how all the electronic switches worked. The room was complete with all the “extras” you would expect from a 5 star hotel. Slippers , robe , toothbrush , sewing kit etc etc. Since I was alone I did not mind the small room.. I plan to return with friends/family , at that point I would definitely pick a bigger room.

Very welcoming staff, a big thank you we will return for sure !

Brand new building and very clean. Walkable to edgeware and paddington stations for easy access to everything. Rooms are super tiny, with no closet or any space to move or sit. You can basically stay in the room for sleeping.our family room for 4 was basically 2 connected tiny room the nice thing was that we got 2 showers. Overall great for a one night stay over connection in London.

It started a bit rocky with my reservation not being in the system. There sounds as though there's an ongoing issue with reservations passing between Hotels.com and the local hotel systems. This was quickly resolved though and i was assured i had a room as booked. I was able to put some luggage in a holding room prior to check in which helped. The adjoining rooms were clean and had everything we needed. Staff were friendly and professional, overall a very nice stay.

Everything was fine, just the room was small. The staff was good and the service was good.