The room and bed were very comfortable. To be asked to pay £ 5 per person to use the pool was very annoying, as was the number of people allowed to be in the pool. Furthermore, the number of staff behind the bar during the function we were attending was not sufficient. Very annoying also was the quality of the wine that we had ordered and the fact that no replacement bottle was available.

Room was ok, heating didn’t work I was freezing. Steakhouse was lovely. Breakfast was terrible

Room was ok, heating didn’t work I was freezing. Steakhouse was lovely. Breakfast was terrible

Stayed for one night mid-week. We paid extra for an executive room. The first room had a musty smell in the bathroom, and we were given a different room immediately with a voucher for complimentary drinks as a good will gesture. The second room was spotless and very comfortable. The bathroom had a walk in shower which was lush. The staff were very friendly and accompanied and I would definitely stay there again.

Stayed for one night mid-week. We paid extra for an executive room. The first room had a musty smell in the bathroom, and we were given a different room immediately with a voucher for complimentary drinks as a good will gesture. The second room was spotless and very comfortable. The bathroom had a walk in shower which was lush. The staff were very friendly and accompanied and I would definitely stay there again.

Excellent property next to good transport links and we stayed in a family suite which was beautiful. The breakfast was amazing and the checkin check out process was a breeze. Lesley in the Breakfast room was lovely, great service and very helpful and courteous to my children.

Every member of staff was polite and very friendly and so helpful. Comfy room and excellent breakfast.

Every member of staff was polite and very friendly and so helpful. Comfy room and excellent breakfast.

I booked one room Hotels.com booked two! My panic subsided with a very helpful receptionist. She sorted it out without much ado. At least I haven’t had another bill! The room was lovely and our food in the bar was excellent. Altogether a very enjoyable stay. Thank you Double Tree

I booked one room Hotels.com booked two! My panic subsided with a very helpful receptionist. She sorted it out without much ado. At least I haven’t had another bill! The room was lovely and our food in the bar was excellent. Altogether a very enjoyable stay. Thank you Double Tree

No spa was their time waisted was not a good experience with restaurant to food was cold and too too long to be served

No spa was their time waisted was not a good experience with restaurant to food was cold and too too long to be served

Staff were excellent the place needs a lick of paint and furniture worn out. Theres a weird smell in the restaurant avoid Marco peirre white food is better at macdonalds. Breakfast is good though. Pillows terrible and rooms very tired.

Staff were excellent the place needs a lick of paint and furniture worn out. Theres a weird smell in the restaurant avoid Marco peirre white food is better at macdonalds. Breakfast is good though. Pillows terrible and rooms very tired.

Although rooms were comfortable the breakfast was disappointing. The hot grill food, eggs, sausage, hash browns and bacon weren’t even warm and cold

Although rooms were comfortable the breakfast was disappointing. The hot grill food, eggs, sausage, hash browns and bacon weren’t even warm and cold

We travelled as a couple for one night stay. There are some lovely aspects. The quality of the food in the restaurant was very good. Though it seems as if the staff are trying to cover too many areas, as there were many absences. The hotel felt a tad unloved and sad in terms of decor. The owners need to invest in the business. Some of the staff were excellent, one a tad unprofessional (I don’t like being greeted with ‘Hi Guys’ it’s just wrong, as I am a mature female! Overall, the location is great when visiting Sheffield and the parking is free.

Room 207 was unpleasant. Bathroom was main issue with broken tap top, broken extractor fan (not good when there is no other ventilation), filthy door around the handle, bath panel and door look like they have been gnawed at by rats. Desk lamp in room was disgustingly filthy too on a desk which needed replacing a long time ago.

Overall okay experience, but had expected more from four star rating. What I liked was the EV charging options at hotel and nearby VW garage. However no hot cookies available on check-in or check-out with apology that they had runout. Hotel tried to charge me again for stay although had prepaid Expedia. I paid extra for breakfast at check-in but hotel forgot to add me to thier list and required call with reception to resolve.

No internet no Netflix outdated

No internet no Netflix outdated

The EV charging point did not work, but a charge of £19.12 went on the credit card used, and we are not having much success in having that money credited back. When I booked I opted to ‘pay at property’ however my credit card was immediately charged. A pizza & 2 drinks in the bar cost £37.45 to go on my room account. When checking out in the morning I said I had previously elected to pay cash. I paid £37.45 cash (fortunately I asked for a receipt), but my credit card was charged $74.93. Reception staff said that this charge would be cancelled, but this has not happened….definitely’not happy’!

The EV charging point did not work, but a charge of £19.12 went on the credit card used, and we are not having much success in having that money credited back. When I booked I opted to ‘pay at property’ however my credit card was immediately charged. A pizza & 2 drinks in the bar cost £37.45 to go on my room account. When checking out in the morning I said I had previously elected to pay cash. I paid £37.45 cash (fortunately I asked for a receipt), but my credit card was charged $74.93. Reception staff said that this charge would be cancelled, but this has not happened….definitely’not happy’!

Relaxed, staff friendly and helpful

Relaxed, staff friendly and helpful

Staff

Staff

The hotel was clean & mattress was comfortable. However, the pillows were way too soft it gave us both neck ache. The AC didn’t work & the room was roasting, reception told us it would be looked at but it wasn’t fixed for the duration of our trip. The food was decent there was a long wait (nearly an hour & it wasn’t busy).

The hotel was clean & mattress was comfortable. However, the pillows were way too soft it gave us both neck ache. The AC didn’t work & the room was roasting, reception told us it would be looked at but it wasn’t fixed for the duration of our trip. The food was decent there was a long wait (nearly an hour & it wasn’t busy).

I really like this hotel, it is really let down due to the quality of the AIRCon... its terrible to the point it actually makes no difference! The staff are fab.. nothing better than coming back after a 10hr shift and to be greeted by Nick.. top guy!

I really like this hotel, it is really let down due to the quality of the AIRCon... its terrible to the point it actually makes no difference! The staff are fab.. nothing better than coming back after a 10hr shift and to be greeted by Nick.. top guy!

Generally fine but was disappointed to get kicked out of the bar area at 11pm and checkout was awful. I waited 10 minutes at reception as was unmanned at 8.15, I then knocked on the office door and asked if anyone was on reception, this lady then, instead of checking me out walked off to find someone and was gone for 5+ minutes. She eventually returned and checked me out but it took a while to get a VAT invoice. This made me late for my first meeting of the day. I also want overly impressed that there was a £5 charge to use the hotel swimming pool. I’ve never stayed in a hotel that has charged this before. Room was nice though although disappointing I didn’t get a bottle of water in my room for the 2nd night.