Staff couldnt be more helpful

A very pleasant stay. Friendly staffs. Absolutely good experience there and this is my 4th time back here.

A very pleasant stay. Friendly staffs. Absolutely good experience there and this is my 4th time back here.

Location, location, location! Platzl Hotel in the heart of Marienplatz

Location, location, location! Platzl Hotel in the heart of Marienplatz

Great stay very friendly and helpful staff. Very good buffer breakfast.

I was planning to visit Oktoberfest, but about 10 days before the trip, my father was admitted to the ICU. I contacted the hotel to request a cancellation, but they denied it as the request was made past the cancellation deadline. Unable to attend, I had to change the guest name for the stay. However, two days before the check-in date, the hotel sent a message demanding immediate payment, stating that if payment wasn't made, they would cancel the reservation. At that point, we had no choice but to pay, as the airfare had already been purchased. There are two issues with how this was handled. First, when I originally booked the hotel, the agreement was that payment would be made on-site. Second, it seems unfair that while the guest is unable to cancel past a certain deadline, the hotel can still cancel at any time. The way the hotel responded to this situation was far from graceful.

I was planning to visit Oktoberfest, but about 10 days before the trip, my father was admitted to the ICU. I contacted the hotel to request a cancellation, but they denied it as the request was made past the cancellation deadline. Unable to attend, I had to change the guest name for the stay. However, two days before the check-in date, the hotel sent a message demanding immediate payment, stating that if payment wasn't made, they would cancel the reservation. At that point, we had no choice but to pay, as the airfare had already been purchased. There are two issues with how this was handled. First, when I originally booked the hotel, the agreement was that payment would be made on-site. Second, it seems unfair that while the guest is unable to cancel past a certain deadline, the hotel can still cancel at any time. The way the hotel responded to this situation was far from graceful.

We stayed in Platzl Hotel for 3 nights on a family vacation. Location was excellent, out the door and you're walking distance to all the attractions. Breakfast was delicious, parking righ underneath the hotel, sayna, gym our kids loved. It was nothing bad i can say only that at night with the open windows you can hear the street noise a bit but hey you're right in the middle of the city its part of the experience. We had a great time and loved the stay! We would come back again and recommend this hotel for sure.

We stayed in Platzl Hotel for 3 nights on a family vacation. Location was excellent, out the door and you're walking distance to all the attractions. Breakfast was delicious, parking righ underneath the hotel, sayna, gym our kids loved. It was nothing bad i can say only that at night with the open windows you can hear the street noise a bit but hey you're right in the middle of the city its part of the experience. We had a great time and loved the stay! We would come back again and recommend this hotel for sure.

Excellent location. Comfortable and well equipped. Near everything downtown Munich.

Excellent location. Comfortable and well equipped. Near everything downtown Munich.

Great location!

Great location!

Great hotel. Very friendly staff. Fabulous location in the old town. Very clean & well maintained. Would highly recommend.

Great hotel. Very friendly staff. Fabulous location in the old town. Very clean & well maintained. Would highly recommend.

It was OK but nothing special, given the price

Excellent hotel!

The location is excellent. The staff are friendly.

Lovely friendly and exceedingly comfortable hotel. Room was well appointed and comfortable if not a touch on the small side

Great stay here! Amazing room and staff is even better. Loved the Manager. He was super cordial and took time to inform us of all. All of the staff were incredibly helpful and kind. Would definitely stay here again.

Great stay here! Amazing room and staff is even better. Loved the Manager. He was super cordial and took time to inform us of all. All of the staff were incredibly helpful and kind. Would definitely stay here again.

Lovely friendly and exceedingly comfortable hotel. Room was well appointed and comfortable if not a touch on the small side

Small, damp and smelly room with barely enough space to walk around. Tiny odd poorly designed bathroom. Bed was uncomfortable and caused me hives and itching all night long. Location is the only thing I can say this hotel had going for it.

Small, damp and smelly room with barely enough space to walk around. Tiny odd poorly designed bathroom. Bed was uncomfortable and caused me hives and itching all night long. Location is the only thing I can say this hotel had going for it.

Very convenient to the main sites, but on a quiet street.

Perfect location and friendly staff.

We like our whole stay there.

Staff wasn't knowledgeable enough.

An excellent choice when staying in Munich. Enjoyed our three nights at this property, and would stay there again.

We had a great experience staying in the hotel. The location is unbeatable, and service is excellent. The breakfast is great. We were also surprised by the free drinks in mini-bar (one fill). The only minor thing is that our room still has a little bit of smoking smell.

We had a great experience staying in the hotel. The location is unbeatable, and service is excellent. The breakfast is great. We were also surprised by the free drinks in mini-bar (one fill). The only minor thing is that our room still has a little bit of smoking smell.