this is definitely what I would consider a luxury hotel. the room was absolutely gorgeous, bed was very comfortable. & was so clean, and we were so impressed. staff was so very friendly and helpful. parking and check in / check out was a breeze. location was perfect and hotel was very quiet. they had a crib available for our daughter and brought it right to our room. will def stay again!

I was disappointed. Based on previous reviews I thought I would really enjoy this hotel. I love historic buildings and the room was a nice size but the service was not good. The pool was brown. Our room was never vacuumed. The lobby was small and very lightly decorated. I've stayed other hotels in the French Quarter that keep their lobbies decorated beautifully, especially during the holidays. This hotel had one tree - which was pretty but that's all. The restaurant was never open when we wanted to go. The front desk staff seemed to not care if we enjoyed our stay or not. Unlike other hotels in this area where the hospitality is through the roof.

I was disappointed. Based on previous reviews I thought I would really enjoy this hotel. I love historic buildings and the room was a nice size but the service was not good. The pool was brown. Our room was never vacuumed. The lobby was small and very lightly decorated. I've stayed other hotels in the French Quarter that keep their lobbies decorated beautifully, especially during the holidays. This hotel had one tree - which was pretty but that's all. The restaurant was never open when we wanted to go. The front desk staff seemed to not care if we enjoyed our stay or not. Unlike other hotels in this area where the hospitality is through the roof.

Our stay was wounderful. The only thing that would make it better is if their black out curtains blacked out a little better. But nothing to make our stay to uncomfortable. For those wondering, yes the hotel is older but so are most original buildings in New Orleans. If you want an authentic stay then this place is perfect. Our king room was huge and the walk in shower was beautiful. The water gets hot! So be careful there. The parking is not on site but at a neighbor hotel that you can see from the street and it is secure parking. The valet parking is $44+ according to when you stay and what is happening in town. It has a restaurant and bar beside the lobby. This did not disturb our stay. The restraunts around are awsome. Everything is with in walking distance or you can take the trolly. The staff was great and very welcoming every time we left or entered they greated us. Would definitely stay again.

Our stay was wounderful. The only thing that would make it better is if their black out curtains blacked out a little better. But nothing to make our stay to uncomfortable. For those wondering, yes the hotel is older but so are most original buildings in New Orleans. If you want an authentic stay then this place is perfect. Our king room was huge and the walk in shower was beautiful. The water gets hot! So be careful there. The parking is not on site but at a neighbor hotel that you can see from the street and it is secure parking. The valet parking is $44+ according to when you stay and what is happening in town. It has a restaurant and bar beside the lobby. This did not disturb our stay. The restraunts around are awsome. Everything is with in walking distance or you can take the trolly. The staff was great and very welcoming every time we left or entered they greated us. Would definitely stay again.

Checked in ac did not work, told them at 6pm it wasn’t working and they said they would send someone to fix it, went out to eat came in at 10 pm and still wasn’t working, called them asked to be moved, they said no they couldn’t but would send someone to fix it , waited until 12 pm no one showed up 84 degrees in room , no help at the desk , said because we booked 3rd party , we would have to contact hotel.com

Checked in ac did not work, told them at 6pm it wasn’t working and they said they would send someone to fix it, went out to eat came in at 10 pm and still wasn’t working, called them asked to be moved, they said no they couldn’t but would send someone to fix it , waited until 12 pm no one showed up 84 degrees in room , no help at the desk , said because we booked 3rd party , we would have to contact hotel.com

The hotel is lovely. There's always complimentary eater available, as well as cookies and lemonade from 3-5PM. The courtyard was lovely and rather peaceful, except when the riverboat plays its boarding tune, at which time the sound fills the space. Our room was comfortable and pretty quiet facing away from the river. Most of the staff was sweet, conversational, and accommodating, but there was one less than friendly attendant our last full day there. We'd told her that we slept in and therefore needed housekeeping to attend our room (because they hadn't by time we'd returned from an excursion) and she grilled us about have the privacy sign on the door and acted like it was a bother to contact them. They still hadn't cleaned the room when we came back the second time, so we had to ask the front desk for towels. Fortunately, there was a different more accommodating attendant. Their cleaning staff doesn't seem to keep track of which rooms to go back to and who is checking out, because they were also pretty aggressive trying to get in on our last day at about 10AM when the privacy sign WAS on the door and checkout wasn't until 12PM. Otherwise, we definitely liked the place.

The hotel is lovely. There's always complimentary eater available, as well as cookies and lemonade from 3-5PM. The courtyard was lovely and rather peaceful, except when the riverboat plays its boarding tune, at which time the sound fills the space. Our room was comfortable and pretty quiet facing away from the river. Most of the staff was sweet, conversational, and accommodating, but there was one less than friendly attendant our last full day there. We'd told her that we slept in and therefore needed housekeeping to attend our room (because they hadn't by time we'd returned from an excursion) and she grilled us about have the privacy sign on the door and acted like it was a bother to contact them. They still hadn't cleaned the room when we came back the second time, so we had to ask the front desk for towels. Fortunately, there was a different more accommodating attendant. Their cleaning staff doesn't seem to keep track of which rooms to go back to and who is checking out, because they were also pretty aggressive trying to get in on our last day at about 10AM when the privacy sign WAS on the door and checkout wasn't until 12PM. Otherwise, we definitely liked the place.

The staff was absolutely amazing and helpful! Room was clean and bathroom was recently updated. Would stay again!

The staff was absolutely amazing and helpful! Room was clean and bathroom was recently updated. Would stay again!

We had a wonderful stay. The BED! We stayed in the king suite very nice. Perfect location to everything. Definitely will stay again.

We had a wonderful stay. The BED! We stayed in the king suite very nice. Perfect location to everything. Definitely will stay again.

Amazing hotel! Beautiful and historical and incredibly clean! Loved it. Will definitely be back.

So. Very old kind of less good maintenance. The room is equipped with a very old bed and not comfortable mattress the hvac didnt work i could hear every step of the gusts in the room above us Regardless very kind employees and good location I will not recommend it

So. Very old kind of less good maintenance. The room is equipped with a very old bed and not comfortable mattress the hvac didnt work i could hear every step of the gusts in the room above us Regardless very kind employees and good location I will not recommend it

Excellent location, great staff especially front desk!

Excellent location, great staff especially front desk!

I have been traveling to New Orleans for over twenty years and have usually stayed at Bienville House. I havent been since before Covid. The hotel is good but in need of updating. The lobby has ceiling pieces missing. The furniture in the room was worn and dated. The mattress would roll you into the middle of the bed. There was no shower pressure at all. The staff was very kind and helpful. It’s in a great location. Unfortunately, I will not stay there again.

I have been traveling to New Orleans for over twenty years and have usually stayed at Bienville House. I havent been since before Covid. The hotel is good but in need of updating. The lobby has ceiling pieces missing. The furniture in the room was worn and dated. The mattress would roll you into the middle of the bed. There was no shower pressure at all. The staff was very kind and helpful. It’s in a great location. Unfortunately, I will not stay there again.

We were able to check in early - that was positive but the front desk person was not friendly. Then we were informed this was an interior room with no window at all. This was never disclosed prior to check in. The room was claustrophobic and there was no way to control the ac that blasted freezing cold all the time. I will never stay here again. The location is pretty good kind of a few blocks from everything. I will never stay here again-

We were able to check in early - that was positive but the front desk person was not friendly. Then we were informed this was an interior room with no window at all. This was never disclosed prior to check in. The room was claustrophobic and there was no way to control the ac that blasted freezing cold all the time. I will never stay here again. The location is pretty good kind of a few blocks from everything. I will never stay here again-

Elevator is hot! Water pressure is terrible otherwise a nice place in a great location

Elevator is hot! Water pressure is terrible otherwise a nice place in a great location

Shower water pressure was okay. Our patio area and hallway are to get to our room, had little to no lighting. Overall old hotel with a spooky secrets. Staff was always very friendly. Shopping and coffee shop near by. Fire station and house of blues right across the street.

Shower water pressure was okay. Our patio area and hallway are to get to our room, had little to no lighting. Overall old hotel with a spooky secrets. Staff was always very friendly. Shopping and coffee shop near by. Fire station and house of blues right across the street.

This was a good place to stay at. Their pool was small but they gave us access to another one in a different location that was bigger, and that was really good! Just make sure your sheets and pillows are completely clean they will switch them if not. A bit worn out place but the bathroom was modern. The bottom of the doors were kind of not completely reaching the floor. Seemed like cut but it wasn’t noisy luckily, here and there you could hear other rooms door slamming. Overall it was quiet and no windows in the room. Very good darkness for sleep. Staff is attentive and helpful with anything.

This was a good place to stay at. Their pool was small but they gave us access to another one in a different location that was bigger, and that was really good! Just make sure your sheets and pillows are completely clean they will switch them if not. A bit worn out place but the bathroom was modern. The bottom of the doors were kind of not completely reaching the floor. Seemed like cut but it wasn’t noisy luckily, here and there you could hear other rooms door slamming. Overall it was quiet and no windows in the room. Very good darkness for sleep. Staff is attentive and helpful with anything.

Very nice boutique hotel. Balcony is nice to have, but needs a small table for your beer. In warmer months you don't need a balcony. Small, peaceful pool. Restaurant & bar closed.

Enjoyed my stay staff was friendly and the beds are super comfortable

Enjoyed my stay staff was friendly and the beds are super comfortable

Room is very nice, balcony overlooking pool area is nice. The hotel is on a very busy street so there is noise! I used my ear plugs an slept great!