Location great, staff friendly. Hotel generally good, just old and dated. Room comfortable. Breakfast ok, standard stuff. Was not kept up later in morning so late risers are somewhat out of luck on availability of some things.

Location great, staff friendly. Hotel generally good, just old and dated. Room comfortable. Breakfast ok, standard stuff. Was not kept up later in morning so late risers are somewhat out of luck on availability of some things.

Our room was very dirty!!! Toilet, shower, and sink in bathroom were not clean at all!!! Dead bugs on carpet in main area. Mattresses were hard and uncomfortable. We had to put towels on the plastic chairs outside on the balcony because they were so dirty. No plastic liner for the ice container. Only 2 paper cups for water and coffee. Nice view from balcony. Convenient to downtown, restaurants and shops. Staff was very friendly. This place badly needs updating and a new manager because the maids are not doing a good job at all.

Our room was very dirty!!! Toilet, shower, and sink in bathroom were not clean at all!!! Dead bugs on carpet in main area. Mattresses were hard and uncomfortable. We had to put towels on the plastic chairs outside on the balcony because they were so dirty. No plastic liner for the ice container. Only 2 paper cups for water and coffee. Nice view from balcony. Convenient to downtown, restaurants and shops. Staff was very friendly. This place badly needs updating and a new manager because the maids are not doing a good job at all.

A good stay, but a bit better the first time. I got the impression that the hotel was a bit understaffed.

The room was clean but was in need of maintenance. The sink was clogged and drained very slowly and the toilet ran. Other than that, I had no issues.

The room was clean but was in need of maintenance. The sink was clogged and drained very slowly and the toilet ran. Other than that, I had no issues.

It was an okay stay. Nothing to really brag about. The checking in process is a little odd. There is about 20 steps leading up to the check-in lobby area. There is also an elevator underneath the building in the parking garage which is more for Diamond Elite Members. Have to ring bell for staff members as they are in the back. Staff members ere not outgoing/friendly when checking in. Check out staff member was much better. The breakfast was good for a hotel breakfast. Didn’t have any boiled eggs while I was there. The beds were comfortable, but take your own pillow. The pillows look fluffy but go flat when you put your head on them.

It was an okay stay. Nothing to really brag about. The checking in process is a little odd. There is about 20 steps leading up to the check-in lobby area. There is also an elevator underneath the building in the parking garage which is more for Diamond Elite Members. Have to ring bell for staff members as they are in the back. Staff members ere not outgoing/friendly when checking in. Check out staff member was much better. The breakfast was good for a hotel breakfast. Didn’t have any boiled eggs while I was there. The beds were comfortable, but take your own pillow. The pillows look fluffy but go flat when you put your head on them.

The staff was fantastic. I had to have the property upgrade me as I booked a balcony room and was out in a regular room. They were more than accommodating. The cleaning staff really needs to do better. The toilet was dirty, old paper and can’t wrappers underneath the foot rest under the table. Cigarette butts all over the balcony railing. I understand the hotel is old but some upgrades need to be made. Utilities doors should be shut during the day so guests don’t have to see the dirty linens and messy rooms the staff uses. The staff literally made this stay worth it for us!

The room had mold in the bathroom. My kiddos were in the bathtub taking a bath and i saw the mold. Is nasty and unhealthy.

This was okay for a one night stay, but its pretfy dated, however the location was perfect and the breakfast was pretty good.

This was okay for a one night stay, but its pretfy dated, however the location was perfect and the breakfast was pretty good.

Fantastic location

Fantastic location

Highly accessible. Tired property. Carpets cleaned that day and were wet the when we checked in....all of the hotel was cleaned on the same day. AC was very noisy.

Highly accessible. Tired property. Carpets cleaned that day and were wet the when we checked in....all of the hotel was cleaned on the same day. AC was very noisy.

Area of town

Area of town

Right in town. Walk to everywhere. The facilities need a tune up. Carpet is deeply stained. Bathroom facilities getting dated. Staff great. Breakfast fine.

Right in town. Walk to everywhere. The facilities need a tune up. Carpet is deeply stained. Bathroom facilities getting dated. Staff great. Breakfast fine.

Good location. Needs paint and cleaning and carpet. Surprised it’s called a Hampton Inn

Good location. Needs paint and cleaning and carpet. Surprised it’s called a Hampton Inn

The property was located close to the center of town easy in and out.

The property was located close to the center of town easy in and out.

Plus: big rooms, suitable for families up to 4, easy parking, walking distance to restaurants downtown, laundry room, good beds, refrigerator, usb chargers, coffee to go at reception. Minus: room needed a rehab, hooks loose / fell down from wall, no change of towels, breakfast below medium standard, impossible to reach reception on email or telephone in advance, expencive, did not accept corporate price.

Plus: big rooms, suitable for families up to 4, easy parking, walking distance to restaurants downtown, laundry room, good beds, refrigerator, usb chargers, coffee to go at reception. Minus: room needed a rehab, hooks loose / fell down from wall, no change of towels, breakfast below medium standard, impossible to reach reception on email or telephone in advance, expencive, did not accept corporate price.

A hidden gem, as with just about all the buildings in Helen Georgia it looks old from outside. Inside our room was incredible. Clean, modern, comfortable and great breakfast. All the staff were very friendly especially the front desk.

Love having access to the Chattahoochee river

Love having access to the Chattahoochee river

This hotel, like many of the hotels in Helen, needs an updating. Doesn’t feel like a Hilton, except the pillows, the pillows are always a treat. The washing/drying machines need to be replaced, they should be $1 instead of $2 for their condition and slow results. The rooms should be checked for freshness before guests are allowed in because all our linens smelled damp and old like a thrift store. The carpet could be replaced too. Bring your slippers of course. The staff was polite and they replaced our blanket when we called and asked, I personally washed our pillow cases but could e asked for fresh ones, the staff was accommodating. The breakfast was good, they let you borrow pool towels. The walk to the creek is wonderful! The kids can splash in the water and watch the tubers go by. The location is very walkable and we felt safe.

Someone from corporate needs to spend some time at this location. The carpet, halls, stairways, elevator, front lobby and outside of the building need a thorough cleaning or in some cases just need to be updated. The breakfast was good and the staff worked hard to keep that area clean and well stocked. .