Beautiful Hotel. Impressed with the amenities. The Hotel Gym was well looked after, and I didn’t need to go and find a place to train, as the weight went to 75lb…well done

Beautiful Hotel. Impressed with the amenities. The Hotel Gym was well looked after, and I didn’t need to go and find a place to train, as the weight went to 75lb…well done

We chose the Hyatt for our family and booked two rooms to stay for a few days while we put our family member to rest. We called ahead a week beforehand to confirm that the room would be in a two queen bed and sofa with a view, as that is what they were offering. We checked in at the correct time and the rooms were not what we paid for. We immediately went back to the desk to have them change the 2 rooms or get a refund to stay somewhere else. The man at the desk was a little rude, he was moving his head and saying non refundable. He then offered to accommodate us the next day and failed to remedy that. The bathroom has no fan and the room lighting is not adequate. They need to do better on communication between booking and check in, and follow up. We called ahead of time thinking all is well and still were not happy. This would eliminate most of the grievances customers have. If you are a person who needs special services or are interested in the upsell room have a backup place ready.

We chose the Hyatt for our family and booked two rooms to stay for a few days while we put our family member to rest. We called ahead a week beforehand to confirm that the room would be in a two queen bed and sofa with a view, as that is what they were offering. We checked in at the correct time and the rooms were not what we paid for. We immediately went back to the desk to have them change the 2 rooms or get a refund to stay somewhere else. The man at the desk was a little rude, he was moving his head and saying non refundable. He then offered to accommodate us the next day and failed to remedy that. The bathroom has no fan and the room lighting is not adequate. They need to do better on communication between booking and check in, and follow up. We called ahead of time thinking all is well and still were not happy. This would eliminate most of the grievances customers have. If you are a person who needs special services or are interested in the upsell room have a backup place ready.

Ok

Ok

I checked in with my family at about 6pm. Check in was good and everything seemed fine. Fast forward to 2am, my spouse and kids kept complaining of something biting on them and after closer investigation, we found bed bugs on the bed. We killed about 5 of them (I have pictures) and we reported immediately to the front desk. They apologized and after their own observation they offered to change our room, they only had a one king bed room even though I had booked double queen with a family of 5. I was up till 4am doing laundry and washing every single piece of clothing we brought into the room. The rest of the night was ruined and we didn’t get much sleep. Breakfast was average at best and upon checking out the house keeping manager apologized again and offered to give me points for a one night stay at any of their hotel which was a bit disappointing because I expected a full refund, because of the trauma of passing through that sort of ordeal and we didn’t sleep a wink. You pay for comfort when you book a hotel and when they don’t deliver on that, it’s fair enough they refund. My partner and kids are still itchy and we will be seeking medical help but the lasting thought of what transpired and sight of bed bugs crawling on the beds will leave a lasting memory in our heads. Do better Hyatt Place, it was my first time staying there and most likely my last.

Nice hotel. Good breakfast. Good food and bar. Convenient location.

Nice hotel. Good breakfast. Good food and bar. Convenient location.

Stayed one night! Loud people in the hallway until after 11pm but not the hotels fault. Staff were kind and helpful. Clean hotel and room. Over all a nice experience. Would stay again!

Stayed one night! Loud people in the hallway until after 11pm but not the hotels fault. Staff were kind and helpful. Clean hotel and room. Over all a nice experience. Would stay again!

Gym

The staff was warm and accommodating. We really enjoyed the extensive breakfast options. My only complaint was that there were some noisy guests in the hallways at night, but there were large groups staying in the hotel and it's only normal.

Great stay

The hotel is located in a newer part of town with tram services right at the front door. Complementary breakfast was awesome with a decent menu and free car parking.

Very clean and staff was very nice.

The hotel is located in a newer part of town with tram services right at the front door. Complementary breakfast was awesome with a decent menu and free car parking.

The hotel is lovely. Modern and clean with lots of space. The front desk person (I forget her name) was very busy but took the time to explain everything about the hotel. One of the best check in experiences. The breakfast provided was really great as well.

This isn’t my first time at Hyatt. Anytime my family and I vacation in Toronto, we stay at the Hyatt. This would have been a 5 stars if it wasn’t for some issues. For transparency purposes, one of the issue was clarified. 1. When we arrived at about 8pm, we noticed that there was a party in the convention centre, which is not a big deal. But a couple of hours later, the room hallway was noisy from guests but we didn’t complain because we were understanding that there was a party in the building. But the reception called our room to let us know that we were being noisy in the hallway. This was very confusing because our toddler kids were already asleep. So we stepped out to confirm and noticed the hallway was still very noisy. We we informed the front desk that it wasn’t us. The following morning, we received another call from the front desk, stating they wanted to check on us because they got several complaints from our hallway. It was quite frustrating because we had even fallen asleep early from exhaustion. At the time it felt targetted being persons of color. I did complain to the manager and to be honest he was calm about explaining the morning call, as due process and that they were calling all those on the floor and not just us. We took it in good faith. The second night was less noisy and pretty usual. All good. 2. We’ve been coming to Hyatt since 2021 and the breakfast menu has been the same. A menu switch up would be good.

Good property and offered a nice breakfast.

Thanks for amazing experience

Five star stay, staff was very helpful. Hotel is newly built with great amenities

We weren’t told about card being needed to use the elevators. Also, the bathroom doesn’t have a fan.

We weren’t told about card being needed to use the elevators. Also, the bathroom doesn’t have a fan.

Very nice to stay

The hotel was very clean and comfortable. Staff was friendly. Nothing extraordinary about anything though.

The hotel was very clean and comfortable. Staff was friendly. Nothing extraordinary about anything though.

Great hotel and great service. Aman was great and the cleaners were all great.

The air conditioning in the room was very loud. The pillow case was smell bad. They don’t provide disposable tooth paste and teeth brush in the washroom.

The air conditioning in the room was very loud. The pillow case was smell bad. They don’t provide disposable tooth paste and teeth brush in the washroom.

I like the treat that employees give me, they are kindly and have a good attitude.

I like the treat that employees give me, they are kindly and have a good attitude.