Overall, really good resort. Staff was incredibly friendly and helpful explaining anything. Food was good overall. I have a few knit-picks, but overall good. The nightly entertainment was fun, but we felt there wasn’t much to do after the 50 minutes of nightly entertainment. We were there 6 nights - after being there a few days it almost felt small. As in, not too much to do. It’s not a complaint, we just relaxed the whole time. But we would have enjoyed it even more if there were more to do in the evenings. I would definitely recommend this to anyone for a 4 night stay. An older couple we spoke with mentioned that they hated you had to take stairs to and from each building, which we didn’t think about. But nothing you can do about that!

We had a horrible experience at this hotel. We arrived at 4:30 PM for check-in, but our room was not ready until 6:30 PM. On the second day, there was NO water and NO power for the elevator until around 9 PM. On the third day, there was NO hot water throughout the entire afternoon, which was only restored by 8 PM. Additionally, there was loud party music that lasted until 12:15 AM, making it impossible to sleep. The Moonstone Restaurant was also understaffed, and despite waiting for 20 minutes, we were unable to get seated. Overall, we were very disappointed with our experience and will not be returning. Let me know if you’d like additional changes or assistance with tone adjustments!

We had a horrible experience at this hotel. We arrived at 4:30 PM for check-in, but our room was not ready until 6:30 PM. On the second day, there was NO water and NO power for the elevator until around 9 PM. On the third day, there was NO hot water throughout the entire afternoon, which was only restored by 8 PM. Additionally, there was loud party music that lasted until 12:15 AM, making it impossible to sleep. The Moonstone Restaurant was also understaffed, and despite waiting for 20 minutes, we were unable to get seated. Overall, we were very disappointed with our experience and will not be returning. Let me know if you’d like additional changes or assistance with tone adjustments!

I recently stayed at this hotel for a wedding, and I was incredibly disappointed. The cleanliness of the hotel was poor—rooms and common areas lacked the attention to detail you’d expect. The service was equally underwhelming, with slow responses to even the simplest requests. While the food was acceptable, the overall experience was lacking, especially considering this was a wedding venue where service should be top-notch. The bar was consistently out of basic ingredients, including mint, which meant no mojitos or similar drinks. For a hotel in a tourist area, this was shocking. I've traveled extensively across the Caribbean, and unfortunately, this was by far the worst experience. I wouldn’t recommend staying here if you’re looking for quality or reliability.

I recently stayed at this hotel for a wedding, and I was incredibly disappointed. The cleanliness of the hotel was poor—rooms and common areas lacked the attention to detail you’d expect. The service was equally underwhelming, with slow responses to even the simplest requests. While the food was acceptable, the overall experience was lacking, especially considering this was a wedding venue where service should be top-notch. The bar was consistently out of basic ingredients, including mint, which meant no mojitos or similar drinks. For a hotel in a tourist area, this was shocking. I've traveled extensively across the Caribbean, and unfortunately, this was by far the worst experience. I wouldn’t recommend staying here if you’re looking for quality or reliability.

Service was seriously lacking! Villa was not prepped with utensils, plates, mugs etc for 6 guests. Took 2-3 hours to get food orders. Waited 1.5 hours for jerk chicken on the beach. Location of villa was convenient, beach was nice. No pool table as in images. It was off season, and very clear the B crew was on duty.

Service was seriously lacking! Villa was not prepped with utensils, plates, mugs etc for 6 guests. Took 2-3 hours to get food orders. Waited 1.5 hours for jerk chicken on the beach. Location of villa was convenient, beach was nice. No pool table as in images. It was off season, and very clear the B crew was on duty.

Jewel Grande Montego Bay is not an All Inclusive, at the steak restaurant we had to pay for the Lobster tail. The food choice was very limited. The other Hotels that i have been to everything that you eat is Free.

Jewel Grande Montego Bay is not an All Inclusive, at the steak restaurant we had to pay for the Lobster tail. The food choice was very limited. The other Hotels that i have been to everything that you eat is Free.

The entire staff was wonderful!!!

Loved this property. Environment, Atmosphere, Staff, Service convenience It was all very nice. The food was plentiful and diverse but was somewhat salty… That should be adjusted.

I was a little disappointed with the service. I was annoyed with the construction being conducted, I didn’t receive house keeping services for almost 2 days until I went to the front desk… when I called to inquire why I didn’t receive house keeping the day before I was told I had to request it, which was nonsense Overall I expected much more from JEWEL GRANDE and I highly doubt I would recommend it.

I really enjoyed my stay the staff was nice and helpful food options was good and the peace and quiet made it more relaxing yes I will visit again thanks

The property is located so close to the airport and other great attractions.

So I have to be honest and let you all know. This resort is not in the best condition. I understand we are in Jamaica but this was supposed to be a 4.5 star resort. I would give this resort 2 stars at best. When I called for room service to have food delivered, the food was cold and terrible. You have to beg to have your room restocked with beverages and towels daily. The security that did the night shift were rude and unprofessional. If you go to dinner after 7:30 expect a 30-40 min wait and most of the restaurants you need reservation for, so don’t bother. The food for dinner was really good however once you are finally seated, you have to constantly ask for your drink to be refilled during all meals. They did not have many signs to show you where everything is so your guessing most of the time your there. Lastly I walked pretty much everywhere while I was there but when it was time to leave (thank goodness) I had to call downstairs three times to beg for someone to help me with my luggage. When I finally got all my luggage down the elevator by myself because no one showed up, I had to wait another 15 minutes for the shuttle to arrive. He apologized that he was late stating that he had to make a personal run. Never mind the fact they my transportation was waiting for me already and threatening to leave and I had a flight to catch. I couldn’t wait to leave and get Home. My advice….choose another resort. This one was terrible.

great fresh food. great selection of authentic jamaican food.

I took my wife here to celebrate her birthday and she LOVED this resort! The staff was super friendly. Rooms were perfect (we did wish there was a full length mirror in there). Food options were spot on. The beach and activities on the resort kept our stay very entertained. We will be most definitely coming back to this resort in the future.

It was nice

This is absolutely my best experience at a resort. The Staff overall were amazing and wonderful people. Gary the bartender in the main lobby is hilarious and definitely worth visiting. Our housekeeper Lacie-Ann was a very sweet and wonderful lady that went above and beyond, and one of the activities people not sure how to spell her name "Eminem" maybe was very fun and friendly. The food was overall really good also. Couldn't have asked for a better experience!

What a great experience. Private beach, beautiful area, safe, food was really good, great choices, great entertainment at night, clean and beautiful rooms (ours was an ocean view. Highly recommended nothing beats a morning coffee with the sunrise). Gym was great, spa beautiful. Also great coffee. Staff was very professional, attentive, helpful and so nice. We had an amazing experience!

Had a great trip. Already planning a return trip

Nice and quiet

I love everything about Jewel Grande! Impeccable service from all the staff, I felt like royalty! From the front desk staff (Opal), to the spa ataff (Jessica, Natasha, and Marseen), to the beach staff (Demar and Winfred), to the wait staff, the cart drivers, they were absolutely amazing! I will definitely visit again!

Absolutely amazing staff and service. Makes you feel like a VIP, each employee. Great food and swimming options. Beautiful scenery. Pricey spa treatments but high quality, highly recommend. Activities for adults and kids.

I enjoyed the property. They just need better late night service & an American ATM.

overall it sn amazing hotel.Staff is very friendly and kind.

Staff was friendly

I enjoyed the property. They just need better late night service & an American ATM.

overall it sn amazing hotel.Staff is very friendly and kind.

Staff was friendly

Our family had a wonderful time at Jewel Grand MBJ. Our butlers Hermique, Lennox and Neo provided top quality service and saw to our every need. Would definitely recommend this property to any prospective traveler.

Our family had a wonderful time at Jewel Grand MBJ. Our butlers Hermique, Lennox and Neo provided top quality service and saw to our every need. Would definitely recommend this property to any prospective traveler.