Very disappointed I was not advised of property renovations underway. Excellent staff really helped make the stay!

Unfortunately my wife and I caught the hotel during renovation. The hot tub that was suppose to be in the room we booked was taken out, got reassigned to a different room and was downgraded to two beds that we were told were queen size but upon entering, they turned out to be full size. The hot tub in this room was a standard looking tub with water jets and wasn't even working.

Unfortunately my wife and I caught the hotel during renovation. The hot tub that was suppose to be in the room we booked was taken out, got reassigned to a different room and was downgraded to two beds that we were told were queen size but upon entering, they turned out to be full size. The hot tub in this room was a standard looking tub with water jets and wasn't even working.

Nasty place

Nasty place

Hotel poor condition Expected more, keeping in mind hotel is the HILTON

Hotel poor condition Expected more, keeping in mind hotel is the HILTON

The staff went above and beyond to make our stay great. We will be back. Again the staff was amazing.

The staff went above and beyond to make our stay great. We will be back. Again the staff was amazing.

Coffe maker didn't work and no trash container in my room..

Coffe maker didn't work and no trash container in my room..

We were unaware the pool was closed until we arrived.

We were unaware the pool was closed until we arrived.

The hotel was under construction which was understandable, however, the pool was closed, we had 3 children with us for a 2 night stay to be able to see my husband graduate as a sergeant from the army, and we really only chose this hotel bc it had a pool, which was pricier than what we normally would have chosen. We were not told that the pool was closed, due to construction, which was not even being done on the pool, until we got there. If we had known the pool was closed, we would have stayed somewhere else that was a bit less expensive! I am not happy about that. Otherwise, the hotel staff was very nice and it was clean and nice in the room and lobby!

The hotel was under construction which was understandable, however, the pool was closed, we had 3 children with us for a 2 night stay to be able to see my husband graduate as a sergeant from the army, and we really only chose this hotel bc it had a pool, which was pricier than what we normally would have chosen. We were not told that the pool was closed, due to construction, which was not even being done on the pool, until we got there. If we had known the pool was closed, we would have stayed somewhere else that was a bit less expensive! I am not happy about that. Otherwise, the hotel staff was very nice and it was clean and nice in the room and lobby!

The carpets were wavy and stained, the tile in the bathroom were either stained or moldy. The beds were comfortable and the hotel was quiet. Staff was pleasant and helpful. Pool is in process of renovation.

The carpets were wavy and stained, the tile in the bathroom were either stained or moldy. The beds were comfortable and the hotel was quiet. Staff was pleasant and helpful. Pool is in process of renovation.

It’s under remodel construction & they are nice but it’s not good.

It’s under remodel construction & they are nice but it’s not good.

Well the whole point was to let the kids get in the pool/Jacuzzi but it was under construction that's what I didn't know until after I paid for the room

Well the whole point was to let the kids get in the pool/Jacuzzi but it was under construction that's what I didn't know until after I paid for the room

The hotel is falsely advertising that they have an indoor pool. I booked the hotel specifically because I was wanting an indoor pool. When I discovered that the pool was not even operational, I asked for a refund but they refused. Just terrible customer service.

The hotel is falsely advertising that they have an indoor pool. I booked the hotel specifically because I was wanting an indoor pool. When I discovered that the pool was not even operational, I asked for a refund but they refused. Just terrible customer service.

Mold in shower stall. Dip packets behind head board. The pool was closed.

Mold in shower stall. Dip packets behind head board. The pool was closed.

Room was given away. Staff advised that expedia canceled room. After speaking with the GM the folowing day, he told me what I knew, expedia did not cancel but the employee who lied about it gave it away. I called and spoke to the hotel ahead of time and explained it would be a late check in. My name was taken and I was told that it was no problem. We drove 6 hours after working all day and was unable to find a room due to spring break. 0 hotels available from HattiesB to Florida. Room was booked and paid a week ahead. My family slept in a parking lot. I will not be staying at a Hilton owned facility in the future.

Room was given away. Staff advised that expedia canceled room. After speaking with the GM the folowing day, he told me what I knew, expedia did not cancel but the employee who lied about it gave it away. I called and spoke to the hotel ahead of time and explained it would be a late check in. My name was taken and I was told that it was no problem. We drove 6 hours after working all day and was unable to find a room due to spring break. 0 hotels available from HattiesB to Florida. Room was booked and paid a week ahead. My family slept in a parking lot. I will not be staying at a Hilton owned facility in the future.

Very spacious and clean rooms

Very spacious and clean rooms

Great

Great

The employees at the hotel were excellent. Very friendly and attentive. The room; however, is a different story. The first room we were given was already inhabited by a huge cockroach on the wall. To say the least we changed rooms. The air conditioning in the second room did not work. The third room was decent, although definitely not up to par for a Hilton property. It was clean but needed updating and overall maintenance. To say the least we will not be staying at this property again.