The hotel was fine...nothing special

Only thing I didn’t like in this hotel was their elevator near our room was broken and they can’t provide extra towels and pillows and our room did not have any phone.

Only thing I didn’t like in this hotel was their elevator near our room was broken and they can’t provide extra towels and pillows and our room did not have any phone.

Loved the room. V complete mini-kitchen with dishwasher, utensils. Full-sized fridge and freezer, with ice-maker. Excellent location for Napa.

Loved the room. V complete mini-kitchen with dishwasher, utensils. Full-sized fridge and freezer, with ice-maker. Excellent location for Napa.

Would rate higher, but the elevator was out, had to walk very long distances to get to the elevator in the back of the property and the ice machines were all shut down.

Would rate higher, but the elevator was out, had to walk very long distances to get to the elevator in the back of the property and the ice machines were all shut down.

My room was dirty, towels unclean, several scratches and stains on wall and floor.

My room was dirty, towels unclean, several scratches and stains on wall and floor.

Overall it was great. Friendly staff, good breakfast, conveniently located.

Overall it was great. Friendly staff, good breakfast, conveniently located.

Room was clean & comfy. Breakfast was sub par. Service was sad. We waited more than 20 minutes for someone to come to the desk & check us in. The breakfast gal was less than friendly.

Room was clean & comfy. Breakfast was sub par. Service was sad. We waited more than 20 minutes for someone to come to the desk & check us in. The breakfast gal was less than friendly.

The staff at the property were very nice and attentive. The kids loved the indoor pool.

The staff at the property were very nice and attentive. The kids loved the indoor pool.

Place is nice room is cozy ^^ will go again

Place is nice room is cozy ^^ will go again

Staff was very friendly and helpful. Property clean and felt safe.

Our stay was for nine days and it was nice to have the extra space of a one bedroom. The facility is well maintained and comfortable. Many services nearby, including a Costco, Starbucks, and Safeway grocery store.

Staff was very friendly and helpful. Property clean and felt safe.

Our stay was for nine days and it was nice to have the extra space of a one bedroom. The facility is well maintained and comfortable. Many services nearby, including a Costco, Starbucks, and Safeway grocery store.

The room was fine and clean. My only criticism regards the pool -- no towels and the breakfast -- very little food. Also the dining room tables were not cleaned well. The coffee should be a bit stronger too!!

The room was fine and clean. My only criticism regards the pool -- no towels and the breakfast -- very little food. Also the dining room tables were not cleaned well. The coffee should be a bit stronger too!!

I have stayed at other Homewood Suites but this by far is the WORST. I specifically asked not to be at the lower level and in an accessible room. When we arrived, we were placed in the lower floor and in accessible room. The general manager Tamara Jones informed us that they were completely booked and the only other room that was a one-bedroom suite on the upper floors was not available because the AC was not working. Ms. Jones had an attitude with me. Perhaps, she was upset because I interrupted her from babysitting her 4 year old granddaughter. When we arrived to our suite, the suite was hot. We were told that the AC was turned off but should be working. After 4 hours, the room was 85 degrees. When we informed the front desk (by the way our suite had no phone) that our room was hot, the front receptionist told us that he can't do anything. Our options were either sleep in a hot room or sleep in our car. We were forced to sleep with the windows open and hear all of the outside noise (people talking, cars, dogs barking, freeway noise, slamming of front door, etc) and waking up by 5:30 AM since the sun was hitting our bedroom window. The next day, we were moved to a different one bedroom suite. Our suite was next to a suite who has 2 big dogs. The dogs barked all night and early morning. Obviously, we could not do anything since the people occupying that suite were gone. We will never stay at this location.

I was only in this property for one night. Easy to find, very near to where I needed to be in Suisun City and close to a nice hiking trail at Rockville Hills Regional Park for a quick evening run. Clean, comfortable, everything functioned well and plenty of room in my room.

I have stayed at other Homewood Suites but this by far is the WORST. I specifically asked not to be at the lower level and in an accessible room. When we arrived, we were placed in the lower floor and in accessible room. The general manager Tamara Jones informed us that they were completely booked and the only other room that was a one-bedroom suite on the upper floors was not available because the AC was not working. Ms. Jones had an attitude with me. Perhaps, she was upset because I interrupted her from babysitting her 4 year old granddaughter. When we arrived to our suite, the suite was hot. We were told that the AC was turned off but should be working. After 4 hours, the room was 85 degrees. When we informed the front desk (by the way our suite had no phone) that our room was hot, the front receptionist told us that he can't do anything. Our options were either sleep in a hot room or sleep in our car. We were forced to sleep with the windows open and hear all of the outside noise (people talking, cars, dogs barking, freeway noise, slamming of front door, etc) and waking up by 5:30 AM since the sun was hitting our bedroom window. The next day, we were moved to a different one bedroom suite. Our suite was next to a suite who has 2 big dogs. The dogs barked all night and early morning. Obviously, we could not do anything since the people occupying that suite were gone. We will never stay at this location.

I was only in this property for one night. Easy to find, very near to where I needed to be in Suisun City and close to a nice hiking trail at Rockville Hills Regional Park for a quick evening run. Clean, comfortable, everything functioned well and plenty of room in my room.

At check in I was told they had no room for me as they were all booked and was than sent across the street where there was only a one bed room, (I had paid for a 2 bed room as it was a party of 4) half of us had no option but to sleep on the floor.

At check in I was told they had no room for me as they were all booked and was than sent across the street where there was only a one bed room, (I had paid for a 2 bed room as it was a party of 4) half of us had no option but to sleep on the floor.

This hotel keeps over charging my card. I want to speak to someone to get my money back from the over charges.

This hotel keeps over charging my card. I want to speak to someone to get my money back from the over charges.

The area was really nice. The employees was really nice. Also, I thought that the actual hotel was a little old and needed a renovation. Also, my room had a little rust in it.