Service at breakfast was slooow. And got order wrong.

The hotel seemed run down and not as clean too.

The hotel seemed run down and not as clean too.

I booked a king sized bed and when I checked in they said they no longer have king sized beds only double. When I asked why? He just said because we don’t have anymore and then mentioned that I booked through a third party website. I asked for a price break and he said I was already getting that through the third party. The room looked okay but we never travel without a black light and WOW. We couldn’t even touch the furniture and were scared to walk in certain parts of the room. The shower was a glass shower, as requested, although when I checked in and reiterated that detail he said he thought this room had one. The safety bar was coming off the wall and one of the body wash bottles that was supposed to be fixed to the wall was off. We also discovered a hole in the ceiling of the closet next to the front door which was a bit unsettling.

I booked a king sized bed and when I checked in they said they no longer have king sized beds only double. When I asked why? He just said because we don’t have anymore and then mentioned that I booked through a third party website. I asked for a price break and he said I was already getting that through the third party. The room looked okay but we never travel without a black light and WOW. We couldn’t even touch the furniture and were scared to walk in certain parts of the room. The shower was a glass shower, as requested, although when I checked in and reiterated that detail he said he thought this room had one. The safety bar was coming off the wall and one of the body wash bottles that was supposed to be fixed to the wall was off. We also discovered a hole in the ceiling of the closet next to the front door which was a bit unsettling.

This is the second time that I have stayed at this hotel to see a concert. The first time there was a disturbance in the next room involving an argument and handgun use, causing me to have to change rooms in the middle of the night. This trip started out well, however we were woken at one in the morning by a fire alarm requiring that everyone vacate the building. The cause of the fire drill was steam from a shower triggering the alarm. Not surprising considering that there is no vent system in the bathroom (at least not mine, I can’t speak for the others). The fire officers on scene stated that this is the third time they have needed to respond because of this issue. This in mind, it would have been generous if we were offered a complimentary breakfast in the morning. It was enough that I had to pay 41 dollars for someone to park my car across the street in a lot I could have parked for twenty dollars. (Didn’t know this until after the fact) . I do not feel that the hotel has any interest in ensuring that you have a pleasant stay. I will not be returning, I prefer to stay somewhere that is more hospitable. All staff I encountered were friendly. The room was reasonably clean.

This is the second time that I have stayed at this hotel to see a concert. The first time there was a disturbance in the next room involving an argument and handgun use, causing me to have to change rooms in the middle of the night. This trip started out well, however we were woken at one in the morning by a fire alarm requiring that everyone vacate the building. The cause of the fire drill was steam from a shower triggering the alarm. Not surprising considering that there is no vent system in the bathroom (at least not mine, I can’t speak for the others). The fire officers on scene stated that this is the third time they have needed to respond because of this issue. This in mind, it would have been generous if we were offered a complimentary breakfast in the morning. It was enough that I had to pay 41 dollars for someone to park my car across the street in a lot I could have parked for twenty dollars. (Didn’t know this until after the fact) . I do not feel that the hotel has any interest in ensuring that you have a pleasant stay. I will not be returning, I prefer to stay somewhere that is more hospitable. All staff I encountered were friendly. The room was reasonably clean.

Overall great experience, cleanliness, friendly staff. Parking is valet only and at 40 dollars a day is not the best price wise. Pool was clean but empty due to it being super cold all day .