I booked a 3 bedroom apartment. Aircon in 2 out 3 bedrooms are extremely noisy. Sounds like lorry parked with engine on next to your bed. Really disturbing to our sleep. I was half contemplating of getting an ear plug the next day to help me sleep. Decided to off the aircon and bear with the rising temp in the middle of the night to get some sleep. The aircon needs to be replaced if Pulai Spring wants to attract people to book the place. King bed is not pocketed spring so be prepared for “earthquake” shake when your partner toss and turn while sleeping at night. A whole construction is happening right in front of the pool. Terrible view to feel relax unless one is keen to walk to the other side of the resort building which has better landscape pool with reasonable view. Buffet breakfast has a reasonable spread. I will not book again for sure until the aircon is fixed and the construction is completed. Staff were friendly and helpful in general.

I booked a 3 bedroom apartment. Aircon in 2 out 3 bedrooms are extremely noisy. Sounds like lorry parked with engine on next to your bed. Really disturbing to our sleep. I was half contemplating of getting an ear plug the next day to help me sleep. Decided to off the aircon and bear with the rising temp in the middle of the night to get some sleep. The aircon needs to be replaced if Pulai Spring wants to attract people to book the place. King bed is not pocketed spring so be prepared for “earthquake” shake when your partner toss and turn while sleeping at night. A whole construction is happening right in front of the pool. Terrible view to feel relax unless one is keen to walk to the other side of the resort building which has better landscape pool with reasonable view. Buffet breakfast has a reasonable spread. I will not book again for sure until the aircon is fixed and the construction is completed. Staff were friendly and helpful in general.

The stay was amazing. Check in was super fast. The front desk had all the things prepared beforehand and was just waiting for my appearance. Thats how efficient it was this time round. Banquet staff were also very helpful and friendly. They attended to my needs promptly. All the staff in fact made everyone feel welcome by the usual greetings. I got to say that they serve one of the nicest sambal for nasi lemak. They deserve an award for that. My whole family including the kids truly enjoyed our stay. Thank you. Will definitely return.

The stay was amazing. Check in was super fast. The front desk had all the things prepared beforehand and was just waiting for my appearance. Thats how efficient it was this time round. Banquet staff were also very helpful and friendly. They attended to my needs promptly. All the staff in fact made everyone feel welcome by the usual greetings. I got to say that they serve one of the nicest sambal for nasi lemak. They deserve an award for that. My whole family including the kids truly enjoyed our stay. Thank you. Will definitely return.

The check in was fast as there was no queue. Hotel staffs were friendly and prompt. However, the hotel furnitures need a change, old and musty. Cleanliness was poor, moulds were spotted on basins. Thick layer of dust were spotted on top of sliding doors and some furniture surfaces.

The check in was fast as there was no queue. Hotel staffs were friendly and prompt. However, the hotel furnitures need a change, old and musty. Cleanliness was poor, moulds were spotted on basins. Thick layer of dust were spotted on top of sliding doors and some furniture surfaces.

Value for money for 3 bedroom suite. Should check battery for aircond and TV as I experience the problem with the battery. Adding channel TV for kids also.

Value for money for 3 bedroom suite. Should check battery for aircond and TV as I experience the problem with the battery. Adding channel TV for kids also.

check in was fast, room okay, maintenance is so so, but breakfast was delivered to us maybe because of covid19 but the portion is not that big, if can refill it will be better

check in was fast, room okay, maintenance is so so, but breakfast was delivered to us maybe because of covid19 but the portion is not that big, if can refill it will be better

lovely manicured garden in serene set up, with grand malay architecture, a world away from the hustle bustle of JB

lovely manicured garden in serene set up, with grand malay architecture, a world away from the hustle bustle of JB

I check in at 3 o’clock and found out the room filled with tobacco smell or maybe disinfectant fume.. the suite is quite spacious and really comfortable to us.. later that night i found a small cup filled with a few unfinished cigarette under the bed and that confirm the smelly room during the check in.. please look into this matter as i booking a non-smoking room and the smell is not pleasing at all.. overall is was a good experience for me and my family at the establishment..

I check in at 3 o’clock and found out the room filled with tobacco smell or maybe disinfectant fume.. the suite is quite spacious and really comfortable to us.. later that night i found a small cup filled with a few unfinished cigarette under the bed and that confirm the smelly room during the check in.. please look into this matter as i booking a non-smoking room and the smell is not pleasing at all.. overall is was a good experience for me and my family at the establishment..

Booked 3 rms. 2 rms air-conditioning noisy and not cold. Can't enjoy a good nite sleep.

Booked 3 rms. 2 rms air-conditioning noisy and not cold. Can't enjoy a good nite sleep.

This place looks calm as its close to nature. Understand that this resort has been around for many years. Will be good if they can upgrade the room for better comfort example revamp the air con unit. Customer service from the staff are awesome. Overall the amenities are well spaced out and a nice place to explore.

This place looks calm as its close to nature. Understand that this resort has been around for many years. Will be good if they can upgrade the room for better comfort example revamp the air con unit. Customer service from the staff are awesome. Overall the amenities are well spaced out and a nice place to explore.

Pools were nice , breakfast okay / average , bathroom not clean enough / moldy , room smelly that i had to buy fragrance spray and sprayed the room , aircond so small and not cool enough. Had unpleasant experience during check in where the front desk staff named shanton quite rude and gave me the wrong type of room but after approached the other 2 staffs they gave me the correct room that i paid for . Expedia hotline also terrible and not helping. Thankfully the pools were great so we enjoy our brief holiday .

Pools were nice , breakfast okay / average , bathroom not clean enough / moldy , room smelly that i had to buy fragrance spray and sprayed the room , aircond so small and not cool enough. Had unpleasant experience during check in where the front desk staff named shanton quite rude and gave me the wrong type of room but after approached the other 2 staffs they gave me the correct room that i paid for . Expedia hotline also terrible and not helping. Thankfully the pools were great so we enjoy our brief holiday .

Renovation needs to be done interiorly. 24 hours shop or vending machine to be provided.

Renovation needs to be done interiorly. 24 hours shop or vending machine to be provided.

very peaceful. lots of green

very peaceful. lots of green

Everything is good. I just hope that the property can add kids channel on tv.

Everything is good. I just hope that the property can add kids channel on tv.

Booking was done for 2 adults and 1 child but when requested for an extra towel the management asked to pay RM10 for an extra charge. The room condition was fair. The same goes for the meal (buffet breakfast and dinner). Overall, nothing great.

Booking was done for 2 adults and 1 child but when requested for an extra towel the management asked to pay RM10 for an extra charge. The room condition was fair. The same goes for the meal (buffet breakfast and dinner). Overall, nothing great.

We really had a wonderful 2 nights stay with our loved ones, we will definitely come back!

We really had a wonderful 2 nights stay with our loved ones, we will definitely come back!

room layout is good. Check in process,unsatisfactory.

It was such a comfortable stay and all the staff was very kind and professional. But tap water pressure was low to have a shower.