Inside of door to room had handprints all over the door. Shower caulk was shoddy or moldy. Furniture was chipped and dirty. Tired.

Inside of door to room had handprints all over the door. Shower caulk was shoddy or moldy. Furniture was chipped and dirty. Tired.

I called the property twice ahead of our visit to ensure my rooms would be next to each other given we had kids split up in rooms. As of Thursday, I was told two rooms were held for me & noted in the system that were only one apart from each other. When I checked in on Friday, I was given rooms on opposite sides of a floor. When I asked about the rooms the other receptionist had reserved for me, he said one of the rooms had been occupied for two weeks. He didn’t offer a solution or seem interested in helping me, even though I had an explained the situation and asked for help. He finally walked away & starting typing on the computer. I said if I needed to pay for different rooms I would. He said that’s not the issue. He did find me rooms that were about 5 apart & said there was nothing else he could do. This was after I had already paid, too. The suite had a wet pile of what looked like baby puke/dog puke in the middle of the living room. The spa was broken - they could have told us that prior as we would have made reservations at another hotel. The lamp did not have a lightbulb. To top it off, there was a domestic abuse & the police a few doors down from where the kids were staying. The police showed up, knocked on the kids’ room door. This scared them; they were bawling. Had I been in the room next door, I could have heard/helped. Not acceptable. I am not pleased or impressed. This did not live up to the Hilton standards. We will not stay here again.

I called the property twice ahead of our visit to ensure my rooms would be next to each other given we had kids split up in rooms. As of Thursday, I was told two rooms were held for me & noted in the system that were only one apart from each other. When I checked in on Friday, I was given rooms on opposite sides of a floor. When I asked about the rooms the other receptionist had reserved for me, he said one of the rooms had been occupied for two weeks. He didn’t offer a solution or seem interested in helping me, even though I had an explained the situation and asked for help. He finally walked away & starting typing on the computer. I said if I needed to pay for different rooms I would. He said that’s not the issue. He did find me rooms that were about 5 apart & said there was nothing else he could do. This was after I had already paid, too. The suite had a wet pile of what looked like baby puke/dog puke in the middle of the living room. The spa was broken - they could have told us that prior as we would have made reservations at another hotel. The lamp did not have a lightbulb. To top it off, there was a domestic abuse & the police a few doors down from where the kids were staying. The police showed up, knocked on the kids’ room door. This scared them; they were bawling. Had I been in the room next door, I could have heard/helped. Not acceptable. I am not pleased or impressed. This did not live up to the Hilton standards. We will not stay here again.

Great property

Great property

Clean rooms. 7 minutes from the Rec Plex. Pool had a little to much chlorine in the pool would be only complaint.

Clean rooms. 7 minutes from the Rec Plex. Pool had a little to much chlorine in the pool would be only complaint.

It was a perfect stay from start to finish. Felt just like being at home in the suite. We loved it and will be back again.

It was a perfect stay from start to finish. Felt just like being at home in the suite. We loved it and will be back again.

Noisy. Bathroom tub shower did not drain.

Noisy. Bathroom tub shower did not drain.

This is my second time staying at this hotel. It is a very nice hotel. Has everything I would look for in a hotel. Shopping and dining right across the street. They also have a good breakfast.

This is my second time staying at this hotel. It is a very nice hotel. Has everything I would look for in a hotel. Shopping and dining right across the street. They also have a good breakfast.

The hotel was nice, however we did book a suite room and did not get it when we checked in. We were also not told that upon arrival so we’re surprised when we got to our room that it was only the one room. We were traveling with our baby and hoped to put her in her own area to sleep. We paid more for this on hotels.com and then the hotel could not accommodate.

The hotel was nice, however we did book a suite room and did not get it when we checked in. We were also not told that upon arrival so we’re surprised when we got to our room that it was only the one room. We were traveling with our baby and hoped to put her in her own area to sleep. We paid more for this on hotels.com and then the hotel could not accommodate.

We stayed for a football tournament and this hotel was prefect. Several area Available to hang out as a group. Very nice pool and hot tub. Staff was very friendly and professional. Our room was great as well! Very clean!!

We stayed for a football tournament and this hotel was prefect. Several area Available to hang out as a group. Very nice pool and hot tub. Staff was very friendly and professional. Our room was great as well! Very clean!!

We liked the room arrangement & breakfast was good

We liked the room arrangement & breakfast was good

Perfect location for dining and shopping- beautiful property

Perfect location for dining and shopping- beautiful property

Close to shopping

Close to shopping

The location was great. It felt safe and convenient. We had everything we needed all around the area.

The location was great. It felt safe and convenient. We had everything we needed all around the area.

I was surprised for the cost how inefficient this hotel was, from no room info packets of amenities and times, to cold breakfast and coffee.

I was surprised for the cost how inefficient this hotel was, from no room info packets of amenities and times, to cold breakfast and coffee.

All is good with our room but the shower only has one sliding door. Did not notice until we were all in and done with the pool and ready to take showers. Needless to say we ended up with a small pond after cleaning up 2 children. The pool seems like it has a little algae build up on the bottom and the hot tub says out of commission.

All is good with our room but the shower only has one sliding door. Did not notice until we were all in and done with the pool and ready to take showers. Needless to say we ended up with a small pond after cleaning up 2 children. The pool seems like it has a little algae build up on the bottom and the hot tub says out of commission.

I cannot say enough great things about this hotel. It was fabulous. Upon checking in, Eric, who was behind the front desk told me that there was a small issue in booking. I had been at a baseball tournament in the hot sun and rain all day, but he surprised me with an amazing upgrade. I think it had been over booked through a site and we were able to be upgraded to two king suite rooms that adjoined at no extra charge. Made my day as well as the rest of my family. Also was great to provide grilling supplies for the beautiful patio. Just a wonderful overall experience! So wonderful that I booked this same chain in a different location for this upcoming weekend! Great job. Thank you Eric!!

I cannot say enough great things about this hotel. It was fabulous. Upon checking in, Eric, who was behind the front desk told me that there was a small issue in booking. I had been at a baseball tournament in the hot sun and rain all day, but he surprised me with an amazing upgrade. I think it had been over booked through a site and we were able to be upgraded to two king suite rooms that adjoined at no extra charge. Made my day as well as the rest of my family. Also was great to provide grilling supplies for the beautiful patio. Just a wonderful overall experience! So wonderful that I booked this same chain in a different location for this upcoming weekend! Great job. Thank you Eric!!