No table if you wanted to dine in could find any imfomation about the aparment i.e how the applances work. Nearest fire escape exit if needed no remote for the the tv.did no if there was any wifi etc. But clean rooms nice bed to sleep on. Tried to rind owner went to voice box before you could speak you wrrr cut off tried several times

An amazing apartment located in the perfect spot for walking Chester. Super clean, very quiet and well appointed. Communication was fantastic. Superb value for money.

An amazing apartment located in the perfect spot for walking Chester. Super clean, very quiet and well appointed. Communication was fantastic. Superb value for money.

Arrived at 3pm to room still being cleaned. Arrived back at 3.45pm to room still being finished off. Missed lunch reservation for 3.30pm. Floor was sopping wet when we got in. Slipped in bathroom due to this. Not cleaners fault but looked like she had to rush. Bedding didn’t seem too fresh. No way to know if it was actually changed. I hope so. No toiletries. Big massive smear of snot left on light shade on bedroom side drawer. Good location. Poor communication from host. Apartment isn’t too bad.

Arrived at 3pm to room still being cleaned. Arrived back at 3.45pm to room still being finished off. Missed lunch reservation for 3.30pm. Floor was sopping wet when we got in. Slipped in bathroom due to this. Not cleaners fault but looked like she had to rush. Bedding didn’t seem too fresh. No way to know if it was actually changed. I hope so. No toiletries. Big massive smear of snot left on light shade on bedroom side drawer. Good location. Poor communication from host. Apartment isn’t too bad.

Pre check in email was very useful about how to find the nearest car park, but missed the part about not being able to book the parking for more than 24 hours so you have to sit for your current session to expire before paying again. Check out time was incorrect stating 1100 when booking email stated by noon. I reply to confirm but didn’t hear back from property. Messaged and called to try and arrange a late check out but no answer or reply via the message facility on here. Panel missing from bathroom ceiling and someone’s underwear in the wardrobe. Apartment was generally clean but we had to empty dish washer on arrival. Only one wine glass, one prosecco glass and three normal glasses but plenty of plates, cups and cutlery. Although I’ve noted the above, I would stay here again and apartment and building is well kept.

Pre check in email was very useful about how to find the nearest car park, but missed the part about not being able to book the parking for more than 24 hours so you have to sit for your current session to expire before paying again. Check out time was incorrect stating 1100 when booking email stated by noon. I reply to confirm but didn’t hear back from property. Messaged and called to try and arrange a late check out but no answer or reply via the message facility on here. Panel missing from bathroom ceiling and someone’s underwear in the wardrobe. Apartment was generally clean but we had to empty dish washer on arrival. Only one wine glass, one prosecco glass and three normal glasses but plenty of plates, cups and cutlery. Although I’ve noted the above, I would stay here again and apartment and building is well kept.

Great location, all information provided before the stay, lovely apartment. Definitely will be back!

Great location, all information provided before the stay, lovely apartment. Definitely will be back!

Very clean and comfortable. A mirror in the lounge would be appreciated where the plug sockets are so you can dry your hair. Also a pillow for the sofa bed rather than using the cushions . Apart from that would definitely recommend and stay here again as 5 minutes from the town center

Very clean and comfortable. A mirror in the lounge would be appreciated where the plug sockets are so you can dry your hair. Also a pillow for the sofa bed rather than using the cushions . Apart from that would definitely recommend and stay here again as 5 minutes from the town center

It was amazing great spacious apartment Very quiet, good,clean also good location the only thing i would say is it needed a plug socket near to the mirror in the bedroom and it could do with a fresh painting where the wall's have been scuffed throughout but we would definitely stay again

It was amazing great spacious apartment Very quiet, good,clean also good location the only thing i would say is it needed a plug socket near to the mirror in the bedroom and it could do with a fresh painting where the wall's have been scuffed throughout but we would definitely stay again

Horrible stay at "Royal Luxury Apartments". It needs a deep clean as the smell was very unpleasant and it hits you the moment you walk in.The walls need painting, there are too many marks. The sofa-bed needs replacing, it is filthy, dusty, dirty and not fit for purpose. We were not even given bedding for the sofa-bed! The bedding is dated, all bubbly and should not be given to any guest.

Horrible stay at "Royal Luxury Apartments". It needs a deep clean as the smell was very unpleasant and it hits you the moment you walk in.The walls need painting, there are too many marks. The sofa-bed needs replacing, it is filthy, dusty, dirty and not fit for purpose. We were not even given bedding for the sofa-bed! The bedding is dated, all bubbly and should not be given to any guest.

Appartment was in a great location. Spotlessly clean and had everything we required.

Appartment was in a great location. Spotlessly clean and had everything we required.

Bathroom smelt of sewage Heating wouldn’t allow a higher temp than 23 Duvet was dirty

Bathroom smelt of sewage Heating wouldn’t allow a higher temp than 23 Duvet was dirty

Really enjoyed my experience, was very fast and efficient. A nice modern space in the heart of the city. Only downside is there was a bottle bin from a neighbouring bar outside my rooms window, which kept waking me up throughout the night. Would stay here again.

Really enjoyed my experience, was very fast and efficient. A nice modern space in the heart of the city. Only downside is there was a bottle bin from a neighbouring bar outside my rooms window, which kept waking me up throughout the night. Would stay here again.

Amazing location, and a really good rate. Good instructions for getting in and out. Sofa bed was OK, but the double bed was spot on.

Amazing location, and a really good rate. Good instructions for getting in and out. Sofa bed was OK, but the double bed was spot on.

Arrived to find a nice apartment but soon turned to disappoint when we realised there was no table to eat off even though it showed tables in the pictures of our apartment we was supposed to have. Not easy getting 2 children to eat there food sat on the floor as we didn't want them to get food on the white sofa. Then it came to night time the blinds let all the light in so everyone struggled to sleep definitely could do with curtains or black out blinds to be put up because the street lights are far to bright. No instructions at all how to sort the sofa bed was supposed to be a double but it definitely was not the sofa bed was so uncomfortable ended up with a sore neck and back from sleeping on it felt like I was led on a hard floor. The noise at night is just to much to be able to relax and sleep sirens going off and people screaming and shouting could literally here everything so we ended up with 2 restless nights sleep. The shower in the apartment was aload of rubbish kept going hot then literally a second later it was freezing cold and wouldn't go hot again. We was very upset and disappointed at our stay at this apartment

Arrived to find a nice apartment but soon turned to disappoint when we realised there was no table to eat off even though it showed tables in the pictures of our apartment we was supposed to have. Not easy getting 2 children to eat there food sat on the floor as we didn't want them to get food on the white sofa. Then it came to night time the blinds let all the light in so everyone struggled to sleep definitely could do with curtains or black out blinds to be put up because the street lights are far to bright. No instructions at all how to sort the sofa bed was supposed to be a double but it definitely was not the sofa bed was so uncomfortable ended up with a sore neck and back from sleeping on it felt like I was led on a hard floor. The noise at night is just to much to be able to relax and sleep sirens going off and people screaming and shouting could literally here everything so we ended up with 2 restless nights sleep. The shower in the apartment was aload of rubbish kept going hot then literally a second later it was freezing cold and wouldn't go hot again. We was very upset and disappointed at our stay at this apartment

Apartment was clean and already had a lot of the things that we needed, including utensils. However, the heating was not working properly which meant that the apartment was slightly cold during our stay and the heating for the shower would go on and off which unfortunately meant that one of us had to take a cold shower.

Apartment was clean and already had a lot of the things that we needed, including utensils. However, the heating was not working properly which meant that the apartment was slightly cold during our stay and the heating for the shower would go on and off which unfortunately meant that one of us had to take a cold shower.

Arrangements were very easy and the location was ideal

Arrangements were very easy and the location was ideal

First impressions of the apartment was brilliant, excellent location, very clean and modern and fresh looking. Great little kitchen area with full size fridge/freezer. Tv with netflix and WIFI was very good. However, the apartment was very warm, when the windows were open it was fine but when it came to going to sleep they had to be closed because the street noise was extremely loud, also could have done with some kind of black out blinds/curtain because of the huge street light right outside the window which meant the apartment was like day time all through the night. The bed was like sleeping on a rock it was so uncomfortable, the sofa bed was slightly more comfortable but as we were a family of 4 we had to do roations to sleep on it for the few nights we were there so we could all have some kind of sleep. The negatives kind of outweigh the positive for me especially the noise and sleeping comfort which means i wouldnt stay again which is a shame because it was a lovely clean place in a perfect location.

First impressions of the apartment was brilliant, excellent location, very clean and modern and fresh looking. Great little kitchen area with full size fridge/freezer. Tv with netflix and WIFI was very good. However, the apartment was very warm, when the windows were open it was fine but when it came to going to sleep they had to be closed because the street noise was extremely loud, also could have done with some kind of black out blinds/curtain because of the huge street light right outside the window which meant the apartment was like day time all through the night. The bed was like sleeping on a rock it was so uncomfortable, the sofa bed was slightly more comfortable but as we were a family of 4 we had to do roations to sleep on it for the few nights we were there so we could all have some kind of sleep. The negatives kind of outweigh the positive for me especially the noise and sleeping comfort which means i wouldnt stay again which is a shame because it was a lovely clean place in a perfect location.

Was supposed to receive an email 24 hrs prior to check in with instructions for access etc. Never received any instructions, arrived and was locked outside with no reception (which in all fairness was advertised) tried to contact the number provided and rang out and went to voicemail. Eventually got a text message from the contact number but then provided the wrong code for the door lock. No information given regarding apartment and no Wi-Fi password given. Apartment itself was clean and tidy however the blinds don’t block out the light and from the bedroom there’s no top on the wall so you can see the light direct from the main living area which wasn’t very pleasant. Due to being on a top floor it was very loud with the windows open but also very hot with them closed with no fans or air conditioning available. Overall very disappointing mainly with the communication. However, I can’t thank hotels.com enough as their agent tried to contact the property for us and was going to relocate us due to not being able to contact. Kind of wish we had went with the relocation!