Beautiful property

Beautiful property

We spent four nights in a Prestige Club Grand King Suite on the Palazzo side. Originally we had booked Venetian but were informed by a phone call days before our trip that the lounge on that side was going to be closed for renovations. On arrival around 4pm we were offered bottled water but no Prosecco as advertised. Our room was to come with a pre arranged comped fridge to make up for the lack of wet bar/fridge that the Venetian room had. It had not yet been ordered. After a reminder it came later that night. When we arrived at the lounge for cocktails and canapés it took over one hour after we were seated and orders taken to be served. People were going up to the bar and being served far more complex drinks than my bourbon and soda while we still waited. Twice a server asked if we had ordered. Our own server just kept saying it was coming. I have mobility issues and am unable to sit at the bar. Drinks eventually came and were adequate. The line for canapés was ridiculous. I can only think that they crammed all the Venetian guests and Palazzo into one overcrowded group. Not relaxing at all. They turned on the electric piano but declined to turn off the overhead music which was jarring. The servers on that Sunday evening seemed more interested in chatting up guests at the bar than doing their jobs. Dirty plates were piling up, trays of food were not replenished in a timely fashion. Service improved on the next three days, but lineups remained an issue.

We spent four nights in a Prestige Club Grand King Suite on the Palazzo side. Originally we had booked Venetian but were informed by a phone call days before our trip that the lounge on that side was going to be closed for renovations. On arrival around 4pm we were offered bottled water but no Prosecco as advertised. Our room was to come with a pre arranged comped fridge to make up for the lack of wet bar/fridge that the Venetian room had. It had not yet been ordered. After a reminder it came later that night. When we arrived at the lounge for cocktails and canapés it took over one hour after we were seated and orders taken to be served. People were going up to the bar and being served far more complex drinks than my bourbon and soda while we still waited. Twice a server asked if we had ordered. Our own server just kept saying it was coming. I have mobility issues and am unable to sit at the bar. Drinks eventually came and were adequate. The line for canapés was ridiculous. I can only think that they crammed all the Venetian guests and Palazzo into one overcrowded group. Not relaxing at all. They turned on the electric piano but declined to turn off the overhead music which was jarring. The servers on that Sunday evening seemed more interested in chatting up guests at the bar than doing their jobs. Dirty plates were piling up, trays of food were not replenished in a timely fashion. Service improved on the next three days, but lineups remained an issue.

i expected better service from the premiere. First the security guard sends us on a wild goose chase, and then the hotel tries to bill us for parking TWICE. Then the premiere room had burned out light bulbs, clocks set to the wrong time, stuff i might expect at some flophouse motel.

i expected better service from the premiere. First the security guard sends us on a wild goose chase, and then the hotel tries to bill us for parking TWICE. Then the premiere room had burned out light bulbs, clocks set to the wrong time, stuff i might expect at some flophouse motel.

Good, but better on the Belagio side

Good, but better on the Belagio side