- Wifi not working - TV remote control broken with scotch taped. - TV can on but offline. Cannot watch - Broken dressing table can see with a pole tahan below - Bidget water spray control is at tap. Not head - The single bed bedsheet is with stain - To sutera mall need walk about 10-15mins depending on your pace. Suggest just take grab RM6 only - walk way carpet is flipped. Be careful will trip - carpark is public just in front of hotel. Evening is very packed. - location not prime but surrounding got basic food and 24/7 convenience shop (imitation of 7-11) - after 8pm got a lok lok van. Didn’t try. Very basic hotel. Stay 1-2 nights still ok. Won’t recommend for long stay.

Fuss free check in

Fuss free check in

Pro: Location with many choices of food, drinks and more Aircon works Con: Place is rather run down, furniture not in good condition Don't replace towels and clean room

Pro: Location with many choices of food, drinks and more Aircon works Con: Place is rather run down, furniture not in good condition Don't replace towels and clean room

Very near to mall and lots of nice food around. Hotel condition can be better managed

Very near to mall and lots of nice food around. Hotel condition can be better managed

Room card can’t open the door and have to wait about 1hr for them to send over the spare key. Most of the rooms are same, cards can’t use. Room 202 water tap was spoiled n room floor very stinky. TV also spoiled.

Room card can’t open the door and have to wait about 1hr for them to send over the spare key. Most of the rooms are same, cards can’t use. Room 202 water tap was spoiled n room floor very stinky. TV also spoiled.

Hotel reception turned us away as they said that their system was overbooked and asked us to contact Hotels.com directly. We had already paid fully for 2 rooms for our family through Hotels.com. We were held in an overseas call wt Hotels.com and not allow to hang up until the hotel verify that we were turned away. For more than 30 mins we held on to the call but according to Hotels.com their multiple calls could not get through. Naturally I was enraged and sought alternative accommodation on our own since no one could resolve the problem. I asked the hotel staff to give me a written note so that it would be easier for me to seek for a refund but was refused as staff said it was not hotel problem but Hotels.com. Whatever, please note the inconvenience caused to your hotel guests.

Hotel reception turned us away as they said that their system was overbooked and asked us to contact Hotels.com directly. We had already paid fully for 2 rooms for our family through Hotels.com. We were held in an overseas call wt Hotels.com and not allow to hang up until the hotel verify that we were turned away. For more than 30 mins we held on to the call but according to Hotels.com their multiple calls could not get through. Naturally I was enraged and sought alternative accommodation on our own since no one could resolve the problem. I asked the hotel staff to give me a written note so that it would be easier for me to seek for a refund but was refused as staff said it was not hotel problem but Hotels.com. Whatever, please note the inconvenience caused to your hotel guests.

Stay was pleasant, only for one night. Location of hotel is nearby many foods and drinks area. Room cleanliness is acceptable. Only problem is the air-con a bit noisy in room 104. I would recommend this hotel to friends.

Stay was pleasant, only for one night. Location of hotel is nearby many foods and drinks area. Room cleanliness is acceptable. Only problem is the air-con a bit noisy in room 104. I would recommend this hotel to friends.

Check in abit delayed as recep could not find our reservation. Was told motel is fully booked and could not upgrade. Booked 3 rooms (2 dbl and 1 twin). All rooms have odor. Had to buy an air freshen to try to clear the room air. 2 dbl had windows but aircon compressor just outside so it was very noisy. Walls not soundproof. All of us were tired instead of rested after one nite stay due to all the noise. Mattress was hard and pillows were old and soft. Twin room water tap was falling off. Motel is quite run down.

Check in abit delayed as recep could not find our reservation. Was told motel is fully booked and could not upgrade. Booked 3 rooms (2 dbl and 1 twin). All rooms have odor. Had to buy an air freshen to try to clear the room air. 2 dbl had windows but aircon compressor just outside so it was very noisy. Walls not soundproof. All of us were tired instead of rested after one nite stay due to all the noise. Mattress was hard and pillows were old and soft. Twin room water tap was falling off. Motel is quite run down.

Not suitable for family with children.

Not suitable for family with children.

I booked a deluxe room and was given a superior room and was told its the same which in fact a huge difference in room size... Place was dirty and filthy bath towels

I booked a deluxe room and was given a superior room and was told its the same which in fact a huge difference in room size... Place was dirty and filthy bath towels

Didnt allow early check in which is weird. Eventhough its the hotel's policy for 2pm check in, but previously it was fine to check in earlier than that at even 12pm. It was a sat, which doubtfully the friday night was full and it wasnt even holiday or festive period. Furthemore most of the other hotels in the area allows early check in, thats y i said its weird.

The hotel no lift, the room is small, the towel look old, the location of hotel is fair, will never come back again

A simple and nice room to stay

Good location, there are plenty of restaurants and night entertainment venues around, and also the sutera mall. The room (premium double) was small, and had a very bad smell, hallway was dark too, and there is a serious need for sound proofing. You could hear everything that is going on in the hallway. And a mini fridge would be greatly appreciated.

Good location, there are plenty of restaurants and night entertainment venues around, and also the sutera mall. The room (premium double) was small, and had a very bad smell, hallway was dark too, and there is a serious need for sound proofing. You could hear everything that is going on in the hallway. And a mini fridge would be greatly appreciated.

Overall, it was a good experience. The only comment that I have is the welcoming receptionist should have two persons for peak hour as I have to wait about 15 mins just to have her to check me in. Not to mention that we have some uncivilized guy who cut the line and just go straight to her. Another comment would be the TV channel remote not working - though I wont mind this at all as we don't stay at the hotel all the time. TV need to be changed locally so u need to walk from your chair to the TV to make this happen lol. Lastly, on the very last day our hot water is not working so I had a cold shower instead. Nonetheless, for me the experience is still good though as other than these minor thing. For those who mind on this then you might wanna reconsider.

Overall, it was a good experience. The only comment that I have is the welcoming receptionist should have two persons for peak hour as I have to wait about 15 mins just to have her to check me in. Not to mention that we have some uncivilized guy who cut the line and just go straight to her. Another comment would be the TV channel remote not working - though I wont mind this at all as we don't stay at the hotel all the time. TV need to be changed locally so u need to walk from your chair to the TV to make this happen lol. Lastly, on the very last day our hot water is not working so I had a cold shower instead. Nonetheless, for me the experience is still good though as other than these minor thing. For those who mind on this then you might wanna reconsider.

Good for budget and short stay only. Might be time for the hotel to consider upgrading

Good for budget and short stay only. Might be time for the hotel to consider upgrading

The hotel staff totally not professional. Hotel computer system never update customers remark at all.

The hotel staff totally not professional. Hotel computer system never update customers remark at all.

Clean + room is not small is just just good, comfortable, cool enough cold, the price is reasonable, good service attitude, hustle

Clean + room is not small is just just good, comfortable, cool enough cold, the price is reasonable, good service attitude, hustle