The staff’s service is above and beyond. Excellent, would highly recommend. Breakfast buffet is so good, so much variety. The front desk, janitors and camellia restaurant staff are all amazingly helpful! May Bao is the best ! My kid said this hotel is 100 out of 10!

Great breakfast. Great location.

Great breakfast. Great location.

The service is good and location is convenient.

The service is good and location is convenient.

Last stay in our trip around China, staff and hotel were perfect. Definitely would come back!

Last stay in our trip around China, staff and hotel were perfect. Definitely would come back!

The services during our 3 night stay have been very good - friendly , polite, helpful and supportive.

The services during our 3 night stay have been very good - friendly , polite, helpful and supportive.

Great hotel and great staffs

Great hotel and great staffs

Very nice hotel . The suite room with stunning views makes the money valued. Comfortable bed , excellent bathroom and spacious living area and helpful staffs. Will come back whenever in Shanghai.

Very nice hotel . The suite room with stunning views makes the money valued. Comfortable bed , excellent bathroom and spacious living area and helpful staffs. Will come back whenever in Shanghai.

Nice place

Nice place

Clean and nicely decorated room, however, for Club Regent, the service was subpar and the breakfast was terrible. The Club Regent staff seemed young and inexperienced.

Clean and nicely decorated room, however, for Club Regent, the service was subpar and the breakfast was terrible. The Club Regent staff seemed young and inexperienced.

We upgraded to their suite. The 360 view at night was spectacular. Did no want to fall asleep. Best view in Shanghai!

We upgraded to their suite. The 360 view at night was spectacular. Did no want to fall asleep. Best view in Shanghai!

Very good people and superb service. Will definitely stay again next time when I go to Shanghai

Very good people and superb service. Will definitely stay again next time when I go to Shanghai

Staff are professional, friendly and helpful. Check in and out process is easy and fast. Room is spacious with great citi view. The bed and beddings are comfortable.

Staff are professional, friendly and helpful. Check in and out process is easy and fast. Room is spacious with great citi view. The bed and beddings are comfortable.

Amazing room (pearl view) and location. I’m originally from Shanghai and just went to visit my motherland for a bit. This is one of the best hotels I’ve stayed when visiting Shanghai. Thanks

Amazing room (pearl view) and location. I’m originally from Shanghai and just went to visit my motherland for a bit. This is one of the best hotels I’ve stayed when visiting Shanghai. Thanks

The whole team from front desk, bellman, Houskeeping to restaurant were very friendly and helpful. The only imperfection was allowing little kids to be in the hot tub after 9pm were disruptive to the quiet enjoyment of other paying guests.

The whole team from front desk, bellman, Houskeeping to restaurant were very friendly and helpful. The only imperfection was allowing little kids to be in the hot tub after 9pm were disruptive to the quiet enjoyment of other paying guests.

Friendly and helpful staff. Grest place to stay for a business visit. The pool is amazing.

Friendly and helpful staff. Grest place to stay for a business visit. The pool is amazing.

Hotels.com reminded me the check in time as 2pm by email and we got there around 2 pm. But there were no cleaned rooms so we had to wait for over one hour. The hotel provided us welcome drink coupons so we enjoyed the welcome drinks at Camelia restaurant in the hotel but the waiting time was too long then provided us an upgraded room as suite room on the highest floor. Overall, very relaxing ambience. The room condition was great, the gym was very clean, the swimming pool was excellent. Everything in the mini bar was for free and 3 pieces of laundry for free too. The sauna & steam room were out of order so i couldn’t use it. Breakfast was very disappointing. No worth if it’s not inclusive of room charge. The staffs are all kind, very relaxing, super clean, and best location. Will definately visit again. Just... need more improvement for breakfast.

Hotels.com reminded me the check in time as 2pm by email and we got there around 2 pm. But there were no cleaned rooms so we had to wait for over one hour. The hotel provided us welcome drink coupons so we enjoyed the welcome drinks at Camelia restaurant in the hotel but the waiting time was too long then provided us an upgraded room as suite room on the highest floor. Overall, very relaxing ambience. The room condition was great, the gym was very clean, the swimming pool was excellent. Everything in the mini bar was for free and 3 pieces of laundry for free too. The sauna & steam room were out of order so i couldn’t use it. Breakfast was very disappointing. No worth if it’s not inclusive of room charge. The staffs are all kind, very relaxing, super clean, and best location. Will definately visit again. Just... need more improvement for breakfast.

First trip during Covid. Hotel was ok...just club lounge with reduced opening time and no bfast. Japanese restaurant was closed. Fantastic view ... nice pool.