Hotel staff were friendly and very accommodating. Best customer service I’ve received from a hotel.

The property was clean and well kept and the staff was very friendly. The restaurant was very delicious. I would highly recommend.

The property was clean and well kept and the staff was very friendly. The restaurant was very delicious. I would highly recommend.

Staff was not friendly. Parking was limited.

The hotel was fine but valet parking was ridiculous. Keep in mind this is an area we are unfamiliar with. There was only 1 attendant when we got there so we ended up parking ourselves after going around the block 4 times, we then gave the keys to valet for the overnight. In the morning we had to wait 15 minutes for anyone to show up to even get the car keys. However they couldn't find them. The car was parked right outside the hotel and we discovered that the car had been left unocked. It took another 45 minutes for them to find the keys. The attendant said they were left in another car.

Staff was not friendly. Parking was limited.

The hotel was fine but valet parking was ridiculous. Keep in mind this is an area we are unfamiliar with. There was only 1 attendant when we got there so we ended up parking ourselves after going around the block 4 times, we then gave the keys to valet for the overnight. In the morning we had to wait 15 minutes for anyone to show up to even get the car keys. However they couldn't find them. The car was parked right outside the hotel and we discovered that the car had been left unocked. It took another 45 minutes for them to find the keys. The attendant said they were left in another car.

I paid for a room with a city view and instead I saw nothing, just into an another building. Half the bed was snuck in. Otherwise the hotel was very nice and clean!

Everything was quiet, comfortable and clean.

I paid for a room with a city view and instead I saw nothing, just into an another building. Half the bed was snuck in. Otherwise the hotel was very nice and clean!

Everything was quiet, comfortable and clean.

Fantastic customer service with clean, comfortable room and a fantastic breakfast buffet. Would definitely stay here again.

Fantastic customer service with clean, comfortable room and a fantastic breakfast buffet. Would definitely stay here again.

The valet was a little unorganized

This Location was everything, close to all the sports venue Grocery store and CVS The dinning experience was awesome drinks was a little expensive but ok it's the price around that area. Two thumbs up.

This Location was everything, close to all the sports venue Grocery store and CVS The dinning experience was awesome drinks was a little expensive but ok it's the price around that area. Two thumbs up.

The valet was a little unorganized

It was nice and close to eating and entertainment

It was nice and close to eating and entertainment

Very average

We visited Phoenix to celebrate our anniversary and attend an event that was going on in downtown, this hotel was a part of that event and an excellent location for walking around the area. Unfortunately, despite the hotels many highlights, the staff was absolutely not one of them and consistently left us baffled at their lack of professionalism and general attitude. Upon checking in we were not acknowledged until we made a point to gain their attention and there were other staff gossiping amongst themselves as we checked in with one of the staff. After we got our room (which was a great room) we came back downstairs to get a drink at the bar as part of starting the event we were attending and the staff again made us feel like we were inconveniencing them using their facility. We left the hotel to continue on in the event and found getting around town on foot to be very walkable and with a lot to offer for entertainment. At the end of the day when we arrived back at the hotel, we tried to get a nightcap to cheers our anniversary only to find the restaurant bar staff (different people than earlier) again sharply dismiss us saying the “kitchen was closing in 30 min” with an unprompted attitude then realizing we were only there for a glass of wine. We got the two glasses and headed to the room. While I would say this location and its condition were of high quality, the manner we were treated by staff completely soured the whole experience. Service makes a difference!

We visited Phoenix to celebrate our anniversary and attend an event that was going on in downtown, this hotel was a part of that event and an excellent location for walking around the area. Unfortunately, despite the hotels many highlights, the staff was absolutely not one of them and consistently left us baffled at their lack of professionalism and general attitude. Upon checking in we were not acknowledged until we made a point to gain their attention and there were other staff gossiping amongst themselves as we checked in with one of the staff. After we got our room (which was a great room) we came back downstairs to get a drink at the bar as part of starting the event we were attending and the staff again made us feel like we were inconveniencing them using their facility. We left the hotel to continue on in the event and found getting around town on foot to be very walkable and with a lot to offer for entertainment. At the end of the day when we arrived back at the hotel, we tried to get a nightcap to cheers our anniversary only to find the restaurant bar staff (different people than earlier) again sharply dismiss us saying the “kitchen was closing in 30 min” with an unprompted attitude then realizing we were only there for a glass of wine. We got the two glasses and headed to the room. While I would say this location and its condition were of high quality, the manner we were treated by staff completely soured the whole experience. Service makes a difference!

We couldn’t stay the night, there was no parking anywhere downtown, and pick up trucks do not fit in the valet parking. So we had to buy booted room.

We couldn’t stay the night, there was no parking anywhere downtown, and pick up trucks do not fit in the valet parking. So we had to buy booted room.

Hotel stay was great. Location was perfect. Close to many shops, restaurants, bars, etc. Hotel staff was super nice and helpful.

Hotel stay was great. Location was perfect. Close to many shops, restaurants, bars, etc. Hotel staff was super nice and helpful.

My favorite place to stay in PHX live how close it is to Chase Stadium

My favorite place to stay in PHX live how close it is to Chase Stadium

One night stay for an event. Everything was OK. Their on site restaurant and bar is good and convenient. Rooms are kinda small for my taste, but its not the most expensive room in downtown PHX.

One night stay for an event. Everything was OK. Their on site restaurant and bar is good and convenient. Rooms are kinda small for my taste, but its not the most expensive room in downtown PHX.

it was ok. The bed is hard and the room was not cool enough. It's a good location. Staff was somewhat pleasant. Definitely not worth the price.

Beds were very comfortable and the room was clean. The 24 hour market is a nice feature!