Confortable and clean

Luxurious and the spa is top of the line! So close to fantastic shopping.

Luxurious and the spa is top of the line! So close to fantastic shopping.

The hotel was very bright and looked amazing inside and out. And the staff was very helpful. The hotel was located near a wide range of shopping and food options.

The hotel was very bright and looked amazing inside and out. And the staff was very helpful. The hotel was located near a wide range of shopping and food options.

Superb hotel and great staff.

Superb hotel and great staff.

Honestly, everyone and everything

Honestly, everyone and everything

The reception staff were extremely professional. A lovely room!

The reception staff were extremely professional. A lovely room!

I bought a package including a suite and a spa visit. At check-in they said I had to call a number to reserve my spa time, but I called many times to reserve the spa time and a massage but could not get a reservation. Consequently I never got to use the spa package that was part of what I paid for.

I bought a package including a suite and a spa visit. At check-in they said I had to call a number to reserve my spa time, but I called many times to reserve the spa time and a massage but could not get a reservation. Consequently I never got to use the spa package that was part of what I paid for.

Lovely hotel. Staff was very accomodating and nice. Ubfortunately there wasnt enough staff. Apparently they laid off many staff shortly before we arrived.

Lovely hotel. Staff was very accomodating and nice. Ubfortunately there wasnt enough staff. Apparently they laid off many staff shortly before we arrived.

Great staff; very noisy location. Had to request a different room after the first night of our stay. Our request was accommodated. Enjoyed the spa facilities.

Great staff; very noisy location. Had to request a different room after the first night of our stay. Our request was accommodated. Enjoyed the spa facilities.

Our favorite part of the hotel was the Spa. It was excellent. The breakfast buffet was also excellent.

Our favorite part of the hotel was the Spa. It was excellent. The breakfast buffet was also excellent.

Good location; very clean and modern; fabulous staff - very helpful and friendly

Good location; very clean and modern; fabulous staff - very helpful and friendly

The hotel is good. Very nice accommodation. Service is very good. And the staff at reception is amazing. Everything would have been perfect had one of my shirts (only had two shirts for a two day trip) that I forgot in the first room I slept in had not been stolen. Long story short, I had to change rooms on the first night bcs A/C had a problem. While moving rooms, I forgot to repack one of my shirts and I left it hanging in the closet of the first room. I told them about it the next day, they looked for it and it was nowhere to be found. All I got was: are you sure you left it there? (there are three places where my shirt could be: luggage, closet or on me!!!😂, it was not in the luggage nor on me). A visibly disturbed staff replied: “sorry for the inconvenience”! It was sad and hilarious😂. They get A for effort in trying to find it. An F for not having a response protocol when a shirt is stolen in their hotel.

The hotel is good. Very nice accommodation. Service is very good. And the staff at reception is amazing. Everything would have been perfect had one of my shirts (only had two shirts for a two day trip) that I forgot in the first room I slept in had not been stolen. Long story short, I had to change rooms on the first night bcs A/C had a problem. While moving rooms, I forgot to repack one of my shirts and I left it hanging in the closet of the first room. I told them about it the next day, they looked for it and it was nowhere to be found. All I got was: are you sure you left it there? (there are three places where my shirt could be: luggage, closet or on me!!!😂, it was not in the luggage nor on me). A visibly disturbed staff replied: “sorry for the inconvenience”! It was sad and hilarious😂. They get A for effort in trying to find it. An F for not having a response protocol when a shirt is stolen in their hotel.

Some small accidents during the stay but the staff fixed it and compensated us with 7*. Old man (head of restaurant) in restaurant was to proud to come to our table after complaining on a raw (medium ordered) piece of meat. Except from him we had the best stay you could imagine. So so so friendly staff and nice rooms!

Some small accidents during the stay but the staff fixed it and compensated us with 7*. Old man (head of restaurant) in restaurant was to proud to come to our table after complaining on a raw (medium ordered) piece of meat. Except from him we had the best stay you could imagine. So so so friendly staff and nice rooms!

The pictures do not respond with the real room. I always search for a bath tub and on the pictures it shows a bath tub and in the information about the room too. But they gave me a room without bath tub and said that if I want to have a bath tub I need to pay 160 euro per night extra.

The pictures do not respond with the real room. I always search for a bath tub and on the pictures it shows a bath tub and in the information about the room too. But they gave me a room without bath tub and said that if I want to have a bath tub I need to pay 160 euro per night extra.

No free spa access or parking, breakfast was boring

No free spa access or parking, breakfast was boring

Excelent Hotel, renewed, great staff. Excellent Bar, quality food and very well located. All Thumbs up. Has a shuttle to the slopes through Funicamp.

Excelent Hotel, renewed, great staff. Excellent Bar, quality food and very well located. All Thumbs up. Has a shuttle to the slopes through Funicamp.

Great location. Nicely refurbished rooms. Staff needs to be trained,. Most are clueless. Comfortable rooms but need better pillows.