Loved the staff. Very cheerful, Kind, Helpful & accomodating.

Loved the staff. Very cheerful, Kind, Helpful & accomodating.

Honest review. Shocking and disappointed. Hotel lobby had no lights nor air con on, it gave an unwelcoming vibe. Was first given a room at lv 4. Went in and immediately shocked to see big patches of the room walls having mould. The light switch beside the door was covered with brown liquid we rly had no idea what that was. How could the housekeeping missed that? Called reception and asked for a room change and they brought us to a room at lv 1. This lv 1 room had no visible mould as it was covered with wallpapers but there was a perpetual stench of sweat smell. The bedsheets had stains on it so called them and they brought in another 4 pillow case. Upon inspection there were still stains and I realise they really inventory and property management issues even though staff were trying their best to provide the best service. Toilet walls and floor tiles were cracked and you could see all the mould within the cracks due to the humidity in the bathroom. Morning breakfast buffet was atrocious. Chicken seemed to be from the dinner yesterday and reheated, dry as hell. Flies were everywhere on each section (bread, fruits), so pls avoid them. The bowls and plates had stains and broken chips around that no one cared about and still placed there for your taking. It was really an eye-opener how they can name themselves 4-star. Although the property and inventory were poorly maintained, staff were friendly, greeted us, and were helpful. I would not come back again.

Honest review. Shocking and disappointed. Hotel lobby had no lights nor air con on, it gave an unwelcoming vibe. Was first given a room at lv 4. Went in and immediately shocked to see big patches of the room walls having mould. The light switch beside the door was covered with brown liquid we rly had no idea what that was. How could the housekeeping missed that? Called reception and asked for a room change and they brought us to a room at lv 1. This lv 1 room had no visible mould as it was covered with wallpapers but there was a perpetual stench of sweat smell. The bedsheets had stains on it so called them and they brought in another 4 pillow case. Upon inspection there were still stains and I realise they really inventory and property management issues even though staff were trying their best to provide the best service. Toilet walls and floor tiles were cracked and you could see all the mould within the cracks due to the humidity in the bathroom. Morning breakfast buffet was atrocious. Chicken seemed to be from the dinner yesterday and reheated, dry as hell. Flies were everywhere on each section (bread, fruits), so pls avoid them. The bowls and plates had stains and broken chips around that no one cared about and still placed there for your taking. It was really an eye-opener how they can name themselves 4-star. Although the property and inventory were poorly maintained, staff were friendly, greeted us, and were helpful. I would not come back again.

The place really needs a face lift, the floor was all warped, the shower door couldnt open all the way, it stank like mold and was hard to breath in , there was a cockroach and heaps of ants and the aircon only just worked when you were in the room. The staff where useless when we ask to swap rooms or get a refund

The place really needs a face lift, the floor was all warped, the shower door couldnt open all the way, it stank like mold and was hard to breath in , there was a cockroach and heaps of ants and the aircon only just worked when you were in the room. The staff where useless when we ask to swap rooms or get a refund

Staff were friendly and efficient, The room was clean but had the stench of cigarettes ,wifi worked well ,The pool was lovely clean well maintained and the buffet breakfast was exceptional if you like Asian cuisine, The busy highway made it hard to ctoss the road to the shopping centre which was very convenient,

Staff were friendly and efficient, The room was clean but had the stench of cigarettes ,wifi worked well ,The pool was lovely clean well maintained and the buffet breakfast was exceptional if you like Asian cuisine, The busy highway made it hard to ctoss the road to the shopping centre which was very convenient,

Rooms are very old and not like the photos. Linen smelled like old body odor. Room smelled like mould. We were on 4th floor but sounded like we were sitting right near the pool. Being woken up at 5am by screaming people in the pool was not good. Left the hotel and went elsewhere for the duration of our stay.

Property is in need of a facelift. Photos online are very old. Was woken up at 5am by screaming people in the pool. Sounded like you were poolside even though on level 4. Room smelled, pillow smelled. Staff were friendly and food was nice. Checked out after a day and went elsewhere.

Property is in need of a facelift. Photos online are very old. Was woken up at 5am by screaming people in the pool. Sounded like you were poolside even though on level 4. Room smelled, pillow smelled. Staff were friendly and food was nice. Checked out after a day and went elsewhere.

The room full with 🐜 ants. And other kind insect, fly over around inside the room. Touch our food. Fungi growing on bathroom. Needs spraying the rolm for pest control.

The room full with 🐜 ants. And other kind insect, fly over around inside the room. Touch our food. Fungi growing on bathroom. Needs spraying the rolm for pest control.

The room was un liveable. Extremely unhygienic. Mouldy, cockroaches spiders, holes in the walls, wires hanging out. We moved to another hotel after having to stay 1 night does to coming in late. Never experienced this in bali ever before.

The room was un liveable. Extremely unhygienic. Mouldy, cockroaches spiders, holes in the walls, wires hanging out. We moved to another hotel after having to stay 1 night does to coming in late. Never experienced this in bali ever before.

Noisy, property need renovation and improvement

Noisy, property need renovation and improvement

The room was bigger then expected, the guest service staff was highly accommodating and helpful. The pool was a fun experience. Happy to stay here again

The room was bigger then expected, the guest service staff was highly accommodating and helpful. The pool was a fun experience. Happy to stay here again

Hotel needs a bit love and care, outside areas good, room can use maintenance. Reception staff could be more helpful

Hotel needs a bit love and care, outside areas good, room can use maintenance. Reception staff could be more helpful

Breakfast was decent, that’s literally the only thing good about this place. I stayed here 2x in 2018 then 2019, same price, and it was so great, pool was great, rooms were actually clean, you just paid for the price and I was very satisfied. Thought I’d go back again after having great experiences in the past and I was very disappointed. The room actually smelt like old swimming pool water, we found a cockroach on the floor the 2nd day, the bed was rock hard, there was this small cushion couch in the bathroom which had all sorts of stains on it, the shower water was insanely hot sometimes even when it was supposed to be just warm, the mirrors were cracked, the bathroom door always had so much water coming out if it because the shower would get overfilled. It just seems like there was no maintenance at all over the last few years which is a shame.

Breakfast was decent, that’s literally the only thing good about this place. I stayed here 2x in 2018 then 2019, same price, and it was so great, pool was great, rooms were actually clean, you just paid for the price and I was very satisfied. Thought I’d go back again after having great experiences in the past and I was very disappointed. The room actually smelt like old swimming pool water, we found a cockroach on the floor the 2nd day, the bed was rock hard, there was this small cushion couch in the bathroom which had all sorts of stains on it, the shower water was insanely hot sometimes even when it was supposed to be just warm, the mirrors were cracked, the bathroom door always had so much water coming out if it because the shower would get overfilled. It just seems like there was no maintenance at all over the last few years which is a shame.

Food was stale and dogs barking all nite couldn’t sleep

Food was stale and dogs barking all nite couldn’t sleep

Disgusting. Mould and damp everywhere and it smelt awful made all of our clothes smell damp, the smell made me feel sick. Wouldn't recommend this place to my enemy!

Disgusting. Mould and damp everywhere and it smelt awful made all of our clothes smell damp, the smell made me feel sick. Wouldn't recommend this place to my enemy!

We were hoping to enjoy a swim; a drink & a massage, on the last few days of our holiday. Grand Mega Resort wasn't what we wanted. I didn't research enough that the bypass wasn't very accessible on foot. The high chlorine levels meant the pool wasn't enjoyable. The bar was inactive. The room & balcony were stifling hot because they're covered in metal & glass. The reception area was nice & the check-in person relatively pleasant. Overall, it was ok but wouldn't recommend it for guests wanting what we did

We were hoping to enjoy a swim; a drink & a massage, on the last few days of our holiday. Grand Mega Resort wasn't what we wanted. I didn't research enough that the bypass wasn't very accessible on foot. The high chlorine levels meant the pool wasn't enjoyable. The bar was inactive. The room & balcony were stifling hot because they're covered in metal & glass. The reception area was nice & the check-in person relatively pleasant. Overall, it was ok but wouldn't recommend it for guests wanting what we did

place was nice but room needs some attention

place was nice but room needs some attention

Not good