Awful. Avoid. I can't express how terrible this company is - it's a complete basket case. We booked a double room with private bathroom at OYO Lime Grove and received a confirmation of this by email. Weeks later, we checked our booking online to find the details had changed - a double room with shared bathroom at OYO Oban Victoria (apparently the same building with a different name). We phoned and spoke to a very unhelpful person who seemed to be experiencing their first ever phone call. We decided to keep our booking and make the best of it, for practical reasons. The hotel requested that we pay in advance via their online portal and also upload a copy of our passport, which we did. On the day of check in, we received confirmation codes and door entry codes whilst travelling to london. An hour later we received an email (addressed to Julia, whoever she is) saying '...due to some unfortunate circumstances we are unable to accommodate your booking... we've initiated a refund which will reach you in 7 to 14 days..." I phoned them immediately and they were unable to give me a reason for the cancellation. Their website and expedia etc continued to show that they had ample availability, in all of their hotels across central London, at a now higher price. We arrived in London in the dark, but were lucky to find alternative accom'n elsewhere at a similar price. The refund arrived the following morning, but they now have all our details including a copy of our passports.

This hotel should be removed from your listings. I was sent information about the key code to enter then a week later I was sent a new one. On arrival the new code did not work and I tried 5 times. The neighbours were outside and they suggested I phone the number on the hotel sign. This I did but there was only a recorded message. So I tried the original key code and that worked. Once in the room it was very cold and there were no towels. There was no one around to ask for towels etc. There was no bedside light so you have to turn the light off and stumble to find the bed. Then there was noise from a neighbouring room which seemed to be from another guest complaining about the lack of service. After midnight there was a loud bang as if someone was trying to break in. Then the alarm sounded for about 10 minutes. I was too scared to see what was going on. When I left the next morning 21 November at 9am I found the front door open and the lock broken and a pair of man’s brown shoes on the front doorstep. I hardly slept due to the disturbance and was terrified. Also I was unable to wash due to the lack of towels. My worst hotel experience ever and I am unable to contact the hotel to leave a review as there is a problem with their website. I now no longer have faith in hotels.com although I have previously had good experiences.

This hotel should be removed from your listings. I was sent information about the key code to enter then a week later I was sent a new one. On arrival the new code did not work and I tried 5 times. The neighbours were outside and they suggested I phone the number on the hotel sign. This I did but there was only a recorded message. So I tried the original key code and that worked. Once in the room it was very cold and there were no towels. There was no one around to ask for towels etc. There was no bedside light so you have to turn the light off and stumble to find the bed. Then there was noise from a neighbouring room which seemed to be from another guest complaining about the lack of service. After midnight there was a loud bang as if someone was trying to break in. Then the alarm sounded for about 10 minutes. I was too scared to see what was going on. When I left the next morning 21 November at 9am I found the front door open and the lock broken and a pair of man’s brown shoes on the front doorstep. I hardly slept due to the disturbance and was terrified. Also I was unable to wash due to the lack of towels. My worst hotel experience ever and I am unable to contact the hotel to leave a review as there is a problem with their website. I now no longer have faith in hotels.com although I have previously had good experiences.

“I do not recommend this accommodation. We arrived an hour earlier than expected. The room was not ready, and we had to wait for cleaning, which only involved changing the bed linens. The carpet hadn’t been vacuumed after the previous guest, as shown in the attached photos. The bathroom was shared, though it was advertised as a private bathroom, and anyone could enter because it didn’t have an external lock, which actually happened as we heard. The window couldn’t be opened, and it was noisy. It was a terrible experience.”

“I do not recommend this accommodation. We arrived an hour earlier than expected. The room was not ready, and we had to wait for cleaning, which only involved changing the bed linens. The carpet hadn’t been vacuumed after the previous guest, as shown in the attached photos. The bathroom was shared, though it was advertised as a private bathroom, and anyone could enter because it didn’t have an external lock, which actually happened as we heard. The window couldn’t be opened, and it was noisy. It was a terrible experience.”

The front door was broken. The room was already rented out when I arrived. No response from the hotel. Three other families could not get into their rooms. I will never stay with anything that has this name. Run the other direction.

The front door was broken. The room was already rented out when I arrived. No response from the hotel. Three other families could not get into their rooms. I will never stay with anything that has this name. Run the other direction.

Awful awful terrible the worst place I’ve ever stayed. The shower ran cold and not once did it warm up in our room. It was freezing cold. I had to leave and go to another hotel just to shower. I reached out three times and no one even bothered to help or respond. The room was absolutely dirty and disgusting, not even cleaned or hoovered. The worst place I have ever stayed. Dirty room, dirty bathroom and the alarm down stairs had a fault which was triggering a annoying beeping sound. Awful awful terrible place.