Overall good stay with good value, recommend for my friends and colleagues, Wifi was not good

Overall good stay with good value, recommend for my friends and colleagues, Wifi was not good

Staff great. Very clean and needs attended to promptly whenever a request was made Locality not the best, need a taxi to go almost anywhere. Loved the breakfast but was told I would have to pay separately for my child although Expedia had already charged supplement for extra person, so we shared 4 breakfasts among five rather than pay again. Some trouble with communication with staff and felt no adequate staff during new year period. Eg swimming pool stopped functioning on new years day and no one to fix it. Asked us to pay for broken glass tumblers at check out, which was a bit off putting, had to pay from money set aside for the staff tips as not much Rupiah left just before check out!

Staff great. Very clean and needs attended to promptly whenever a request was made Locality not the best, need a taxi to go almost anywhere. Loved the breakfast but was told I would have to pay separately for my child although Expedia had already charged supplement for extra person, so we shared 4 breakfasts among five rather than pay again. Some trouble with communication with staff and felt no adequate staff during new year period. Eg swimming pool stopped functioning on new years day and no one to fix it. Asked us to pay for broken glass tumblers at check out, which was a bit off putting, had to pay from money set aside for the staff tips as not much Rupiah left just before check out!

We recently checked made a booking for the one-room villa but was given the two-bedroom with the upstairs locked up. The condition of the two-bedroom was horrible! The floors of the room and toilet were dusty. We only lay on the bed when we came back late at night and the bedsheets were so smelly we couldn’t sleep well all night! The drainage of the bathtub was broken and the shower head was missing - shower experience was terrible. Outdoor walls were dirty and bathroom ceiling was mouldy. As it was an outdoor shower, insects were everywhere and we had to light a mosquito coil constantly to avoid getting bitten by mosquitoes. The table by the pool where breakfast was served always had ants crawling on it. Unpleasant experience. The next day, we made a complaint and wanted a refund of what we paid to move to another hotel. Staff informed us that it is non-refundable. We decided to continue staying with the hotel as without a refund, moving to another place was out of our Budget. The hotel had to call “specialists” to remove the wet damp mouldy smell (kind of like unaired wet laundry that wasn’t soaped properly). Only then we had a clean bed to sleep in the next night. They also repaired the shower head. Saving grace was that the hotel staff was polite and friendly and helped improve our room conditions. Generally the property is not well maintained and looks dark and creepy at night. Also in a local taxi controlled area so you are not able to get grab.

We recently checked made a booking for the one-room villa but was given the two-bedroom with the upstairs locked up. The condition of the two-bedroom was horrible! The floors of the room and toilet were dusty. We only lay on the bed when we came back late at night and the bedsheets were so smelly we couldn’t sleep well all night! The drainage of the bathtub was broken and the shower head was missing - shower experience was terrible. Outdoor walls were dirty and bathroom ceiling was mouldy. As it was an outdoor shower, insects were everywhere and we had to light a mosquito coil constantly to avoid getting bitten by mosquitoes. The table by the pool where breakfast was served always had ants crawling on it. Unpleasant experience. The next day, we made a complaint and wanted a refund of what we paid to move to another hotel. Staff informed us that it is non-refundable. We decided to continue staying with the hotel as without a refund, moving to another place was out of our Budget. The hotel had to call “specialists” to remove the wet damp mouldy smell (kind of like unaired wet laundry that wasn’t soaped properly). Only then we had a clean bed to sleep in the next night. They also repaired the shower head. Saving grace was that the hotel staff was polite and friendly and helped improve our room conditions. Generally the property is not well maintained and looks dark and creepy at night. Also in a local taxi controlled area so you are not able to get grab.

The 2 bedroom villa is beautiful. The downstairs bedroom has an outside, open air bathroom with a rainfall shower and bathtub. The rooms are spacious with two common areas. The pool is very nice. The villa comes with plates and cups for use. The staff provides daily breakfast and gives you some choices regarding what you'd like to eat. The breakfast was decent. Nothing to rave about. The area has a bug problem but the hotel staff do a great job utilizing repellent coils and other methods. You can see mosquitoes flying around sometimes but I was only bit once. Bring your own repellent if you think this will bother you. Overall this was a great stay. The staff was very accomadting. I'd stay here again.

The 2 bedroom villa is beautiful. The downstairs bedroom has an outside, open air bathroom with a rainfall shower and bathtub. The rooms are spacious with two common areas. The pool is very nice. The villa comes with plates and cups for use. The staff provides daily breakfast and gives you some choices regarding what you'd like to eat. The breakfast was decent. Nothing to rave about. The area has a bug problem but the hotel staff do a great job utilizing repellent coils and other methods. You can see mosquitoes flying around sometimes but I was only bit once. Bring your own repellent if you think this will bother you. Overall this was a great stay. The staff was very accomadting. I'd stay here again.