Le personnel tres gentil. L’emplacement.

L’hôtel était en rénovation je n’ai pas de critique par rapport à ça.

Booked after reading the good reviews, we were very happy. The size of our twin room was good (big for London standards!) The bathroom, although small, was obviously newly refurbished, nice and clean and the shower worked well. We appreciated the electric fan in our room (Room 22) and the fact that the windows could be opened. Comfy beds with clean, crisp bedding and two good pillows with a cushion and throw for extra comfort. Kettle, tea, coffee, sugar and biscuits. The TV worked well. I'd phoned ahead to ask about a hairdryer and was told to ask for one when we checked in, this was delivered to our room within minutes. We checked in at the bar, and the person we spoke to was very pleasant and helpful with questions re a local shop and bus stops. The hotel is very close to Westercombe Park Rail station, and it was VERY easy to get to and from the O2 Arena (the reason for our stay). We caught a bus to and from the venue and there were instructions in our room regarding the correct bus to catch and the stops to use - very helpful. I couldn't log in on the 'Guest Hotel' wifi, but tried the 'Guest Bar' wifi and got in immediately, so all good. So good, that I've booked again for a future concert visit.

The only bit of the room that looked un-refurbished was the bathroom door. It is a sliding door, but it was quite jiggly to get it to close and noisy. Would be nicer if it was fixed, but should not put you off staying here!!

Clean, close to bus stops, staff very welcoming

Can be a bit noisy due to the traffic

good price

my window was facing a highway and it was noisy during the night.

Cozy, comfortable light room,

It's very noisy outside due to traffic and people walking up the stairs so didn't get the best night's sleep.

Great location for the O2.Friendly.Comfy.

the bed was very comfortable

the walk up 3 flights of stairs. No hot water in bedroom. No en suite.