The rooms themselves need a little tlc

We had to hit the ground running due to our daughter's wedding, so I didn't have an opportunity to inspect our room upon arrival. As the first and second day went on, we started noticing so many issues that we couldn't help but contact the manager. They sent in a very nice man to help fix issues, but we were up to our ears in wedding events that we could not accommodate him being in our place doing all the repairs and cleaning needed. They offered to move us but it was impossible due to the way we had already spread out and started arranging flowers and gave our room number out for hair and makeup artists and guests and Instacart. The room should have been vaccumed and dusted and had the general repairs done before we even arrived. We visited friends in Tresor building and it was clean and stunning. They paid slightly less than us for a penthouse with the same amount of occupants and space. We were refunded some of our funds which was the only ammicable solution for the situation, but make sure you check your room upon arrival and that it is clean and vacuumed. The wear and tear in certain rooms in Sorento building is unacceptable.

Great property and very nice. The amenities are a plus. You really don't have to leave the resort because it offers great food, entertainment, shopping etc. beyond.

Fontainebleau was very nice and the history was interesting to walk through. The pool, spa, and fitness amenities were great! The restaurants were good, but I'd recommend getting off property to eat as much as possible. Miami has great food. There was an overpowering smell of pot throughout the stay (even permeating into the rooms), but mostly in the mornings after whatever went on at the LIV was over. This particular suite needs a bit of attention as there were holes patched in the walls improperly and very obvious. There were also, what appeared to be, spit balls on the ceiling over the bed. We enjoyed our stay and would recommend the resort, but might stay in a normal hotel room next time, as opposed to the owner's suites.

We stayed for my sisters bachelorette weekend and it was great. The hotel is amazing, people, pool and the food. Would recommend to anyone.

Hello, I’m contacting regards to the owner’s units we stayed at in FountainBleu, room 406-407. I would just like to say that we had the worst experience staying here. First things first, we were treated horribly by a person of the name Johnny who was the manager of the units we stayed at. He entered our room not knowing we were already checked in, and I’ve expressed some things that we were not pleased with. The room was dirty, cabinet were broken, doorknob almost fell on my toe, the tv in one room was not working accurately, Ac in one of the bathrooms were broken. once I’ve expressed those concerns, the manager quickly responds by telling us “if you don’t like it, check out” he was rude and it made us very unhappy that we had to deal with that especially from someone who’s the manager. Secondly, the night before we were going to check out... we were harassed by two securities... they claimed that we were loud and playing loud music which we were not. They barged into our room without permission and threatened that if we do not quiet down, we would be charged for another room and would also have to pay for the persons room who complained. The security was a lady who said she was the higher up for security. Overall, this was an unpleasant experience at FountainBleu and we will never ever stay there again! Please contact me at your earliest convenience as I feel that this needs to be brought to your guys attention.

Stayed for my bday. great location and clean! pull out couch was a little uncomfortable but we managed! Overall great stay !

Stayed for my bday. great location and clean! pull out couch was a little uncomfortable but we managed! Overall great stay !