Santuario Las Escaleras

Santuario Las Escaleras Hotel in San Cristobal de Casas

8.5 / 10.0

Excellent(93 Ratings)

Hotel in San Cristobal de Casas

Reasons to book

Guests love it hereGuests give this property a top rating

Includes essentialsGarden, Internet / Wifi, Balcony or Patio and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

El Hotel Santuario Las Escaleras is located 350 metres from San Cristóbal de Las Casas main square and 3 minutes’ walk from Amber Museum. It features yoga classes, meditation, conscious cooking workshops included in the price.

Amenities

Internet / Wifi

Balcony or Patio

Garden

Family friendly

Map of San Cristobal de Casas

Nearby attractions

Embarcadero Bella Cahuaré

25.9 mi

Parque Ecoturístico Rancho Nuevo

5.8 mi

Available Rooms

1 King • 1 Double • 1 Sofa • 538 ft²

Sleeps 6

You'll be directed to Booking.com for availability & pricing

1 King • 1 Double • 1 Sofa • 322 ft²

Sleeps 6

You'll be directed to Booking.com for availability & pricing

1 King • 1 Sofa • 538 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 1 Double • 1 Sofa • 538 ft²

Sleeps 6

You'll be directed to Booking.com for availability & pricing

$$$$

Santuario Las Escaleras

$$$$

8.5 / 10.0

Excellent(93 Ratings)

Hotel in San Cristobal de Casas

Reasons to book

Guests love it hereGuests give this property a top rating

Includes essentialsGarden, Internet / Wifi, Balcony or Patio and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Amenities

Internet / Wifi

Balcony or Patio

Garden

Family friendly

Map of San Cristobal de Casas

Nearby attractions

Embarcadero Bella Cahuaré

25.9 mi

Parque Ecoturístico Rancho Nuevo

5.8 mi

Available Rooms

1 King • 1 Double • 1 Sofa • 538 ft²

Sleeps 6

You'll be directed to Booking.com for availability & pricing

1 King • 1 Double • 1 Sofa • 322 ft²

Sleeps 6

You'll be directed to Booking.com for availability & pricing

1 King • 1 Sofa • 538 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 1 Double • 1 Sofa • 538 ft²

Sleeps 6

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

8.5 / 10.0

Excellent(93 Ratings)

100% verified reviews

5.0 / 10.0

Apr 2023

love the place but I had a hard time breathing in the room due to the smell and humidity in the rooms.

location

the bad smell of the rooms and the humidity in them.

9.0 / 10.0

Mar 2023

Best view of the city!

Amazing place! Big rooms with nice view. Every apartment has terrace with best view of the city and nice sunrises! Staff is very nice and welcoming! Good breakfast menu. location is very central, a lot of restaurants nearby.

8.0 / 10.0

Feb 2023

Beautiful suite and views but a tad cold

- The rooms were very spacious with lovely adjoining showers and bathrooms with hot water - The terraces that were attached to each property were lovely in the morning sun - Able to borrow a yoga mat for my own practice - Very clean

- It was very cold at night and although there was a heater you couldn’t sit around in the living area without having lots of layers on. also colder inside during the day than outside - We arrived at 8am after a night bus and were told check in was 3pm. We came back at 1:30pm and were still told 3pm (was kind of system says no) rather than actually checking whether our room could be ready (often when you arrive super early they try to make space) and there appeared to be no other guests in the hotel?! Unfortunately there was no comfortable area to wait, so we went back out and sat in the park.

10.0 / 10.0

Feb 2023

Unexpected gem roof top terrace

The views from the room were so beautiful! The living room area was excellent for my family to enjoy a place to relax in while being together. The rooftop terrace was unexpected and incredible views for sunrise and sunset! We had coffee from the restaurant at the hotel and they were very kind to bring it to the rooftop for us. Staff was very friendly and welcoming, they were helpful in finding a doctor for my mom. I would highly recommend, the pictures don't do it justice!

9.0 / 10.0

Nov 2022

Staff communication isn't great

Location is only a short walk to the town center and the rooms are spacious

You need to pay extra if you want milk in your coffee for the "included" breakfast. We tried to contact staff for 3 days before our arrival to advise a change in our arrival date and they just ignored us

10.0 / 10.0

Jun 2022

Best hotel to stay in San Cristobal

Literally almost everything about this hotel was great. The very first day arrived Victor who was at the front desk helped in any needs or questions I've had. The hotel is located at the heart of the San Cristobal and walking distance to anywhere. Very clean and their beds were extremely comfortable. The view from the terrace is outstanding at night or during the day. Irecommend this place to anyone.

It would have been great if they had a refrigerator in rooms.

8.0 / 10.0

Mar 2022

Very good

Location Staff Terrasse

Ant invasion Wifi Too hot inside Sharp corner in each room

5.0 / 10.0

Feb 2022

I had expected more of this property.

The shower and the view from the outdoor patio. The location was excellent, and the staff was pleasant.

I had requested a room with a view but was given one looking out at a wall. I complained and the second night was given one with a view. The living room couch, basically the only furniture in the room other than a TV was too hard to sit on. The bed was impossibly hard. The internet was sporadic. Both rooms I checked into had an unpleasant ,musty smell.

2.0 / 10.0

Jan 2022

Not worth the price

The location was decent but there are very many others like this one. Definitely not worth the over $50,000 pesos paid for it. The view from the terrace was nice though.

There's no parking and that's just ridiculous, for what they charge the hotel could easily arrange for a valet parking service. The food options were terrible, you had to reserve in advance. The WiFi was spotty and the cell service in SCldC is poor so take that into consideration if you need to get some work done. The staff was indeed friendly but they were almost always away from their desk, oftentimes we would come around 11 or midnight and had to wait for someone to open the door for us, one time we waited over 10 minutes to be let in. Water didn't stay hot for long, like 4 o 5 minutes of scalding hot water and then lukewarm.

1.0 / 10.0

Jan 2022

terrible

nothing

full of mold , soaked bedding , no internet , no tv working only 1 heater for 3 spaces felt like 10 degrees in the house no staff , no telefone to talk to staff working , this was charged 430€ per night, total rip off , felt scammed ... I hope booking can get us a partial refund both my kids got Suzi from terrible conditions

6.0 / 10.0

Nov 2021

Pleasant

The location is awsome

The bed is hard as a rock, also the bathroom is very old and dirty

6.0 / 10.0

Oct 2021

Disappointed in the professionalism of the handling of issues.

Hotel is beautiful, service is nice but not at the level it should be for a boutique hotel, we had a drunk stranger say he worked for the hotel and was permitted enterance into our room where he fell down stairs and on top of my 6 year old child. The hotel staff giggled and said she was embarrassed. This was unacceptable.

Poor client service...we stayed 4 nights in 3 different rooms. Made our stay very inconvenient and uncomfortable with the constant changes and lack of professionalism. We would like to be compensated for our last night as it was only a late checkout and they charrged us unnecessarily for a full night for no purpose.

9.0 / 10.0

Jun 2021

Superb

The staff service and location

9.0 / 10.0

Jun 2021

Superb

Splendid views, super clean, easy walk to center, great water pressure in the shower, a rarity in the area, good Wifi, super large room. Convenient (paid) parking nearby, I wish they had responded to my question about where to park before arrival though, I had to pay at the first place I found before they advised on where to park upon check in.

A coffee maker or water heater would have been great for people like me who like to drink a warm drink early in the morning, they're not that expensive.

10.0 / 10.0

Apr 2021

Amazing beautiful hotel

Very friendly staff mostly a young reception guy (unfortunately I didn’t catch his name), very approachable, helpful and patient with my limited Spanish 😬

Breakfast could have a bit more options but I’m guessing it’s a matter of Covid and lack of guests as the previous breakfast menu sounded amazing.

7.0 / 10.0

Apr 2021

Great location and a very pretty hotel

Friendly, welcoming staff and a pretty hotel on the side of the mountain with a stunning view of the town. Lots of greenery and flowers.

The rooms are spacious and more like a mini apartment than a hotel room, however the photos are not up to date and the rooms now look a LOT older.....

10.0 / 10.0

Feb 2020

Amazing service and attentive to every consideration

It was classy, had a garden, and the spacious rooms had every detail. The wine in the room was a delight to a check in. The woman who helped us with ordering a late lunch was very accommodating and the food fresh and full of vegetables. They are very attentive.

The road in the neighborhood is a narrow, one lane, and it is difficult to unload luggage. They have no space allocated for this purpose and it caused us stress for the honking cars behind us.

FAQs

How much does this hotel cost compared to others in San Cristobal de Casas?

The average price for a rental in San Cristobal de Casas is $39 per night. This rental is $10 less expensive than the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at Santuario Las Escaleras. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Santuario Las Escaleras pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Santuario Las Escaleras?

We found 5 amenities for this rental. This includes internet / wifi, balcony or patio, tv, garden, and family friendly.

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8.3 / 10.0

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Hotel Brisas Express

Santuario Las Escaleras

Hotel in San Cristobal de Casas

Reasons to book

About this hotel

Amenities

Map of San Cristobal de Casas

Nearby attractions

Available Rooms

Santuario Las Escaleras

Hotel in San Cristobal de Casas

Reasons to book

About this hotel

Amenities

Map of San Cristobal de Casas

Nearby attractions

Available Rooms

Ratings and reviews

FAQs

How much does this hotel cost compared to others in San Cristobal de Casas?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Santuario Las Escaleras pet friendly?

What amenities are available at Santuario Las Escaleras?

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