Tru By Hilton Albany Crossgates Mall
Hotel in Albany, NY
Reasons to book
Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more
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About this hotel
Pet-friendly hotel with free breakfast connected to a shopping center in Albany
This smoke-free hotel features an indoor pool, a fitness center, and a snack bar/deli. Free breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area.
Housekeeping is available on request.
Tru By Hilton Albany Crossgates Mall offers 96 accommodations with hair dryers and irons/ironing boards. Beds feature premium bedding. Smart televisions come with premium digital channels. Bathrooms include bathtubs or showers.
Recreational amenities at the hotel include an indoor pool and a fitness center.
This smoke-free hotel features an indoor pool, a fitness center, and a snack bar/deli. Free breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area.
Housekeeping is available on request.
Tru By Hilton Albany Crossgates Mall offers 96 accommodations with hair dryers and irons/ironing boards. Beds feature premium bedding. Smart televisions come with premium digital channels. Bathrooms include bathtubs or showers.
This Albany hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on request.
Recreational amenities at the hotel include an indoor pool and a fitness center.
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
Gym or Fitness Center
Map of Albany, NY
Available Rooms
Room, 1 King Bed
1 King • 231 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Room, 2 Queen Beds
2 Queen
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Room, 1 King Bed, Accessible, Bathtub
1 King • 231 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Room, 1 King Bed, Accessible, Bathtub (Hearing)
1 King • 369 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Room, 1 King Bed, Accessible (Hearing)
1 King • 231 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
$$$$
Reviews
2.5
We had a fast check in great customer services. The breakfast was excellent, but the housekeeper knocked on my door and bust through the door. The towels were not good, they were ripped and some had holes in them. But overall the place was beautiful and the front desk staff was so welcoming! Im coming back with my own bath towels.
0.5
The TV system was down the entire stay even though they were telling people it would be fixed any minute. Very loud noises in hallways all night. Flashing light in room blinking several times per minute. Floors were not clean. Too minimalistic for my comfort in the room, hardly any furniture
5.0
awesome staff
Bonnie was very gracious friendly and made everything go smoothly
5.0
Beautiful and staff was very friendly
5.0
Had a excellent stay
5.0
Excellent!
4.0
Clean. Only issue the Rollin shower very small. My son who is handicapped could not use it. He is 6 feet 4 inches. Could not fit in the shower once you brought down the provided bench.
5.0
Employees was amazing
1.5
When we entered our room it was like an ice box as someone before left the AC on high. The bathroom door would not latch shut. And lots of things looks like they need updates or replacement in the room. But besides that the staff was good and professional and the rooms were quite and clean.
2.0
Efficient Hotel for a one night stay
5.0
Near the mall and down the road from university at Albany
4.0
Corporate hotel.
5.0
Great location. Easy on / off for interstate
5.0
Need plug for electric car
5.0
Walk to crossgate mall.
1.5
The stay would have been better if the inconsiderate person over us wasn’t stomping around until 2 am and then again at 7 am
2.5
Friendly and efficient check in
Clean, comfortable room
4.0
Great friendly
2.5
Hotel is clean and very well maintained. Staff is super friendly and helpful. I have stayed in the suites side and the Tru side and I head a great expereice in both. I will be back again soon
4.0
Really great property - the common areas, the pool, lobby were all nicely maintained and spacious, and the staff were friendly. My particular room had some issues - mainly in the bathroom (the wall-anchored soaps kept leaking and the toilet moved when it was in use), and the sink water did not drain very fast. But overall, would definitely recommend this place!
5.0
The breakfast was excellent!
2.0
The room had no hair dryer, phone didn't work, the shower soap dispenser was empty. Then we had noisy neighbors bit we couldn't call the desk due to Ann inoperative phone
5.0
staff was super friendly gave my daughters friend a free pint of ice cream to celebrate her birthday. very accommodating hotel with games to play bottles of wine for sale. love tru!
5.0
Wonderful experience
4.0
Great location! Hotel is full of family fun for the times your not site seeing. Only thing that wasnt great was the beds for us.
1.0
I did not sleep a wink. There was a group of 6 unaccompanied minors and a basketball above us. They were nouncing the basketball on the the floor (my ceiling) and wrestling all night. They finally were quiet at 5 in the morning, just in time for me to start my day.😠
The front desk was of little help.
2.5
Great location behind a large mall and near the highway
4.0
Clean like new hotel. Excellent staff!
4.0
Good but breakfast stops at 9 am ? And the shower was dirty. Staff when checking in not helpful at all!
5.0
Very good property. I had no issues at all and the staff were very helpful.
4.0
Room has everything I needed. There was quite a bit of dust collected around the room.
5.0
Great!
2.0
Felt so sterile. Felt like a hospital. No dressers or drawers, not closet but an open rod. MINIMAL. If you like Minimalist, this property is for you.
5.0
Close to Albany and very nice, clean and close to shopping.
1.5
We were given a room that must have been a janitor closet turned into a room. No furniture other than a bed and a super small attached to wall desk. The window shade was also taped up to the wall. Also the hotel will only supply clean towels every other day of your stay even on request. I was also told that they could not give a copy of my receipt only emailed and that was their policy.
2.5
I’ve stayed here over a dozen nights in the last few years. Nicest hotel in the area. Not the cheapest, but it has the best location and feels the safest.
2.5
Front desk was so friendly during check in—kept her smile when the phone was ringing off the hook, and a long line of customers. She was great. Our weekend plans were outside in the sun both days, and we came back to clean room with Ice cold AC. Shower pressure was a little weak, but was nice and hot when needed. Breakfasts were delish with good variety.
5.0
nice place to stay
5.0
Good location, great price, and friendly staff
5.0
Nice and clean property. The staff was nice. Thank you to Matthew for fast check in.
FAQs
How much does this hotel cost compared to others in Albany?
The average price for a rental in Albany is $135 per night. This rental is $29 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Tru By Hilton Albany Crossgates Mall. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Tru By Hilton Albany Crossgates Mall. Enjoy the water!
Is Tru By Hilton Albany Crossgates Mall pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Tru By Hilton Albany Crossgates Mall?
We found 7 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.
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