We booked for a daddy/daughter Easter weekend and found out after we paid that the condo had "having lights out in snd ceiling May not be touched up", which was a little weird that I did not see it previously disclosed, but thought ok, apparently the price reflected this. That was the start to some bad communication that ultimately resulted in us being denied access to the unit and not refunded our $$ !! In her first message to us she stated "Please let me know the names of the people who will be staying and a copy of your drivers license and I’ll give them it to the guard at the gate." We provided this information over 33 hours prior to our check in time. She had also sent a rental agreement but did not reference it in any way, in any of her messages, so I didn't see it at the time because it sits down at the bottom of the page. She NEVER messaged about it. The agreement was ultimately sent more than 24 hours prior to check in time. After the day that we booked the condo, I never heard from her again, until I received this - the morning before the day of our check-in: "I am sorry but the requirements were to provide the information at the time of the booking. With COVID there are restrictions at the gates and for the cleaning crews. Please cancel your booking." You think a good, communicating, ethical manager would give a little warning somewhere along the way, and say - hi, please submit the rental agreement within for first 48 hours or I will deny your entry to the property the day before you come and keep all of your money, while ruining your Easter plans! She asked ME to cancel when she knows the property has a no refund policy. Why would I cancel the day before our arrival, forfeiting big $,when the booking still showed online as booked and ready? She claimed that because we didn't cancel (the day before our check in date) she was unable to book someone else, while simultaneously saying that she had to have the rental agreement days ahead of check-in. She already had our agreement at that point. She stated repeatedly later she gave reminders about the rental agreement, so I asked her to show me where she had reminded me, to prove it, and of course she could not, because she never mentioned it. I understand there must be rules to protect owners. I have a rental too! In this case, the rental form was difficult to see and the manager was happy to keep my money & deny us. We also paid for cleaning that was NEVER DONE. I feel ripped off.

Check in was smooth and the owner Darlene was very accommodating! The location was serene and property was very clean and comfortable

Check in was smooth and the owner Darlene was very accommodating! The location was serene and property was very clean and comfortable

Love to stay at Monarch Beach. Owner is always wonderful to work with-the fully stocked kitchen and room for family and friends make the stay more than comfie. Heat works great. The beach vibe is appreciated. Can walk to beach, golf and restaurants. Owner very accommodating to visitors and family who like to come and visit while we stay at the condo. Will be back!

Love to stay at Monarch Beach. Owner is always wonderful to work with-the fully stocked kitchen and room for family and friends make the stay more than comfie. Heat works great. The beach vibe is appreciated. Can walk to beach, golf and restaurants. Owner very accommodating to visitors and family who like to come and visit while we stay at the condo. Will be back!

Furnishings dated, crowded, felt like storage depot. Washer made horrible thumping noise. Given wrong Wi-Fi code. Asked too many questions. Host used covid as an excuse for no shower mats or coffee pods. Gave us an hr to get out. Accused us of having doors & windows open making too much noise. It was so cold out, no doors or windows were open. We r all in our 70’s so the noise accusation is ridiculous! Talk about a pack of lies you have no rights with Vrbo, stay in a hotel!

Furnishings dated, crowded, felt like storage depot. Washer made horrible thumping noise. Given wrong Wi-Fi code. Asked too many questions. Host used covid as an excuse for no shower mats or coffee pods. Gave us an hr to get out. Accused us of having doors & windows open making too much noise. It was so cold out, no doors or windows were open. We r all in our 70’s so the noise accusation is ridiculous! Talk about a pack of lies you have no rights with Vrbo, stay in a hotel!

Furnishings dated, crowded, felt like storage depot. Washer made horrible thumping noise. Given wrong Wi-Fi code. Asked too many questions. Host used covid as an excuse for no shower mats or coffee pods. Gave us an hr to get out. Accused us of having doors & windows open making too much noise. It was so cold out, no doors or windows were open. We r all in our 70’s so the noise accusation is ridiculous! Talk about a pack of lies you have no rights with Vrbo, stay in a hotel!