Erg ruim appartement. Wist niet hoe de verwarming werkte. Na App contact meteen geregeld

We stayed at this apartment and we have complained about how the apartment is totally different, dirty and not up to standards. What went wrong: - In the listing it’s listed that there is a terrace (in description as well as facilities), though the entry to our balcony was locked with a “no-entry” and “private” sign. - The kitchen was dirty, oil splatters, hair, plates were dirty, drawers were dirty (crumbles and spots) and smelly - There were not enough glasses for 4 people - We couldn’t use the freezer because of all the frost - A lot of dust everywhere (on the fan and on the upside down turned shelf???) - The dishwasher smelled really bad and we were not able to use it since the dishwasher drawers were nowhere to be seen. - Totally different furniture than in listing - Provided towels were moist - Broken bathroom mirror and broken bathroom lamps - The bed sheet of one bed seemed like it had not been cleaned since we found hair in it After Booking had sent an email to this property with the photos I’ve sent. A guy from the property called me and told me to wait until I get an email the day after from Booking, he would mark my booking as “no-show” and I would have to click “I didn’t stay at the property”. He said if I do this I would get 30-40% of my stay back. Which includes taxes and cleaning costs. But today I found out I only got €10 back instead of the refund he promised me. He basically lied to me about the refund. Please find the images attached to this review and you’ll see for yourself.

Great spacious apartment. Close to City center. Lovely breakfast places very close. Very neat.

Nice and big apartment in the center of Antwerp.

Bed were not comfortable, apartment was not clean, especially the bathroom!! Very disgusting toilet and shower!! Pubic hairs everywhere and the toilet-brush was disgusting!!! This apartment was not cleaned before we came.

The flat is quite nice and very central. Good Value for money.

Having to pick up the keys and pay a Tourist taxes in cash on arrival is a bit annoying, this could be done when booking and the key should be picked up at the flat location instead of 18 min walk from it. Not ideal when you arrive with luggage. Pillows in the property need to be changes, they are old and quite horrible...

Excellent location

a little map for picking up the key would have been usefull No info on Antwerp or local facilities and services available in the room Took me a while to find the cuttlery drawer No TV or radio in the room

great location, easy to check in, staff where great would highly recommend

we liked everything

Apartment very big, even too big for two people.

Apartment looks much better in the pictures. Really is different. After arrive home at 22:00 we wanted to have a shower but unfortunately Tlthe hot water didn't work. I called the staff and their answer was that he was 1 hour away of the property and until next day he couldn't do anything.