Right from the moment we arrived the ambiance was relaxing and welcoming, this was a break on route to a meeting and allowed us to relax prior to this. My husband enjoys hiking and I wanted to relax and enjoy the spa. The hiking and walking in the area was fantastic and he got up early each day to walk. We are planning a return as there was so much to do and see. As a surprise I booked us an evening couple massage with Donna and Reena they were both lovely and accommodated our individual requirements. The spa facilities were well laid out and certainly achieved the objective of giving us relaxation time. We also had a meal in the hotel which was delicious my husband ordered the chocolate nut tart and pistachio ice cream dessert and it was a total delight.

We changed rooms as we booked an extra night in the main building which is the older part and not a balcony room which was my original booking. I am glad we changed to the main building as the newer part did not have the same character although it overlooked the swimming pool. Not a complaint as much as pointing out this was in my opinion what I preferred.

food good

no direction in the room no guidance

It’s a nice building. It has an unheated pool which is popular. The location is good, plenty of parking close to each section of the rooms. The breakfast was nice as was the bar. Would stay again

At the risk of being picky, the sausages were not good and we found some hairs in the bathroom but the reality is they were so minor.

The staff were lovely.

How dated the room was. £130 a night we expected to have a half decent room not a room with a extremely old bathroom in and in need of changing due to the bath panel hanging on just and the sink also seemed to be on a slant as though that was ready to fall off. It was in need of re decorating alot of marks around not only on wall but on the carpet.. Paint work missing patches. It just is really dated and in need of refurb especially with what it's costs a night. I was gutted really as I read it had been refurbed but then we must have got one of the oldest rooms there. We had a perfect view of the pool and believe me I wouldn't have gone in it. From our room it looked not very clean and had black in the bottom of it. The spa facilities wasn't used due to having to book? It's got potential to be something good if some money was put into it. The staff we couldn't fault at all.

The Spa is small but perfectly adequate. I had a massage with Donna which was exceptionally good !! :) We had dinner in the restaurant one night which was very nice.

There was broken glass glistening on the carpet as we opened the door to our room. Clearly the room had not been hoovered. There were blood stains on the towels. Clearly they had not been checked and replaced from the previous guests. The bed was so hard we had to ask to move rooms where the bed was much better.

The location

The hotel is in desperate need of refurbishment and modernisation. We were originally put in the “Garden Annex” which can only be described as a run down 80’s council flats. The bathroom was mouldy with paint flaking off the ceiling, the carpet was so baggy it was a trip hazard. The so called pool view was depressing. Luckily after complaining we were moved to the main hotel which wasn’t much better to be honest. Slightly newer decor and cleaner but still very disappointing for the money. The staff were very friendly and helpful, hopefully the hotel invests in the staff as well as the hotel as they are really the only redeeming feature.

The room was very comfortable. We didn't go swimming but obviously other guests were making good use of the pool!

Good

Bed could have been bigger, just a standard double