Beautiful hotel and very cozy beds, the staff were lovely and we had a really easy transfer to the airport.

Location and speaker in Bathroom. Good job due to spa/pool being so poor. No mention of this on booking.com website.

I booked deliberately for spa/pool. No mention this is shut. It is very run down. Misleading information about what is isn’t open. Staff messed me around at dinner and breakfast. All a bit slow. I think you need coffee. Reception over stretched not much time for guests. You only survive as next to Heathrow. I won’t return.

Easy check in, friendly and helpful staff, great executive level, pool, and snacks. Restaurant food was great and staff there were friendly. Room was super clean with great big towels and lots of soaps, robes, slippers, snacks, lighting and chairs. Very convenient for the Hotels/T5 bus. Safe area to walk around the hotel to stretch your legs.

The king size bed was way too hard. Felt like a mattress cover over a plywood box. The Welcome to Hilton T5 chocolate plane and fruit was a nice touch but it looked a bit tired like it had been out too long.

The overall decor and design is well thought out. Great location from Heathrow

Maintenance however is very lacking. Glasses in room were not clean, tub drain did not work, (Rm 254), Comforter was very nice, but the bed is rock hard. Safe in room did not work.

Breakfast was as expected with hotel and I had no problems with it at all. Check in was easy and room was clean and tidy although I felt the bathroom was a little shabby around crevices of bath tub/shower screen.

Evening meal I had pre-booked was limited for vegetarian on set menu. Large portions (soup for starter) but whilst I was half way through this, a waiter arrived with my main meal and left it on my table, therefore I felt pressured to stop my starter and eat my main before it got cold. I am not a huge fan of risotto and unfortunately it was a large portion so I could not eat it all. This led to the waiter politely querying if I did not enjoy the meal. The next morning at 8.00am, the cleaning staff knocked on my door with a view to cleaning my room - I hadn’t even gone down to breakfast yet! So I felt obliged to place a Do not Disturb on my door to ensure they did not enter with all my belongings there when I went for food!!! Checkout was 12pm, so not sure why they were wanting to clean my room so early!

Close to airport terminal 5

Last years visit in Aug 2023 - there were more of the USB outlets for charging iPhones - this last visit only had 2 Noticed - bathtub/shower had a very very slow drainage (not sure if this is normal) called reception- lady said they would send someone up to check it out (she told us to turn the dial in tub) that did not help any because it was already turned as far as it could go. Long story short - no one actually came up!

comfortable and good food - just what was needed.

Very comfortable room. Comfortable bed and chairs. Helpful staff.

Dinner was nice but expensive for what it was. Some of the spa facilities were not in use. Good breakfast selection but the croissants could have been better.