What I liked the most about this hotel was the exceptional service from the staff, who were consistently attentive and friendly, ensuring all my needs were met throughout my stay.

The first person we met on reception was very kind, welcoming and attentive - recognised that he had us waiting due to another customer preceding us - so he apologised for the delay (not his fault as he was alone serving customers), brought us hand cleaning towels, drinks and sorted out our paperwork whilst we were sat and relaxed a little. This was certainly the best reception welcome I have received to date upon all my travel to six continents!

the room

The location was ideal for our onward journey.

The accommodation was a bit run down and could have done with a deep clean. We were a family booking but our rooms were spread across different floors and we couldn't travel between floors on our specific room pass. We were only given 1 room pass which meant that when my husband left to give my daughter and mother in law items from our cases, my other daughter and I had to wait in darkness for him to return with the key card.

Good location in Upper Hills

poor maintenance, bad beds. Rooms fairly ok

- didn't have time for breakfast -

- the quick menu offering could be a little larger with a few diversified items such as toasties etc.

High quality rooms, high quality breakfast, and extremely professional staff. A special mention goes to Veronica, who kindly satisfied any request about my accomodation and travel necessities.

the staff is very nice and polite the gym is very well equipped rooms have bathtub and shower

the bed is not very confortable the view from my room the key was not working well, I had to reactivate all the time