Good service, friendly staff, very clean. Offered a varied breakfast. A great value.

Designed for domestic travelers not westerners. Rooms are small with little room for luggage, couldn’t slip them under the bed so they took up floor space which made the room tighter. We had to entirely unpacks and use every available surface to stack our clothing. Small closet with only a few hangers (we requested hangers and got them immediately, same for towels, they responded crazy fast). Bathroom was very tight as well. Every thing is in Japanese so be prepared to use Google translate lens feature to figure out things like the a/c control. Breakfast was available with a selection for westerners and natives alike. As far as the surrounding area there were places to eat but tucked away in the surrounding side streets and really catered to locals. So if we came back to hotel and didn’t want to travel across the river where the better dining options existed your choices where limited. Although they did have three dining options on the property, they were expensive but in our opinion not worth the markup. The distance to the Juso train station was convenient, only a 10 minute leisurely walk.

Close to Juso train station with access to central Osaka. Staff are really helpful- given a welcome drink when checking in. Near shops/ restaurants/ convenience stores

Room was long and narrow meaning there wasn’t much space for 2 adults and 2 teenagers- good for short trips but probably not longer than that.

Stayed in the family suite which was nice and spacious

Only one bathroom and two toilets for a family suite which fits up to 9 people.and rooms were a bit dated. Refrigerator stopped working on last night and one of the rooms did not have air con working. Had to pay extra to use facilities and swimming pool was only for 16 years and above which was stated on the website.

good location; rooms were quiet

room was very small, room was outdated/old, breakfast was not bad but certainly not exceptional

Value for money.. Staff were pretty good.

Bathrooms / Toilets gives a budget cruise look .. too small for your comfort .

Guest Relation

the carpet in the room and the noisy air conditioning, the staff hardly speaks English

Couldn’t use the facilities with my son because he was under 16.

Room was small with three beds squeezed together when there should be only two. The location was convenient and car parking good.

none

Very good value for money

Visitors are required to pay for the pool on top of their booking cost

great location! don quijote is very near too! many restaurants nearby. the rooms were cleaned everyday. highly recommend this hotel. we will definitely stay here the next time we visit Osaka 😊

breakfast buffet was the same everyday. they should have some changes, as we ate our breakfast for 6 days!

In general was good

Ac was slightly less effective

nice room good value for money excellent gym for a small payment very helpful staff good Buffett Resturant

nothing

Location

Too small

The staff are very helpful and allowed us to leave our luggaes after checkout as our flight is not until midnight

service and stored bags after check out. staff were able to change rooms for me to a non smokers room at time of check in.

Teppan Restaraunt was overpriced as was the bar downstairs

The location is excellent, and the staff, in general, are amiable

The rooms are small, the cleanness is not good and the bathroom is not comfortable

not much to like. The reception was opulent but the rooms are tired and need renovating. The bathrooms are extremely small.

almost everything. The reception man was particularly rude (he was tall and had a cyst in one eye). When I asked him for a map for the city or an underground map he simply waved me off. He then gave me a map of the surrounding area in Japanese!. Next day I discovered that there was a map in English which he could’ve given to me but couldn’t be bothered. On the day we left I asked if we could have a bottle of water (Only one of the rooms had a bottle of water) and isn’t she shook her head and said no. If you can avoid it don’t stay at this hotel it’s not nice, and far to far from themain attractions.

The facilities The staff

bigger rooms for luggage space

Very professional staff and very clean facility.

Some sort of rumbling in the walls from the pipe work? Frequent throughout stay. Perhaps rooms upstairs using water. Not much they can do about that one in fairness.