Location is great.

The location is getting ready to shut down for refurbishment - which I didn't realise until I got there. No bar no restaurants no gym no pool. Breakfast was a large offering but not fresh and great for western tbh.

location is nice, very central if you want to visit the bund

they told me all restaurants were closed except chinese one. afterwards it seemed you needed a reservation for the others. vues bar was closed. no info about that was available at reservation

super location

1: room is outdated, bed and pillows not at the comfort level of a 5* hotel. The HVAC of the room dries up the entire room air so much that when waking up, you feel totally dehydrated. Nose, lips and throat completely dried. 2: due to Covid, many services have been suspended which is understandable but no prior notice was sent. I booked this hotel also because of the VUE restaurant and VUE bar but they were closed and it totally messed up our New Year’s Eve plan.

Old hotel now, far of everywhere, no metro station

Room was excellent and staff helped us relocate.

The room was very good, me and my partner very much enjoyed our stay there. Thank you.

The room termperature was a little cold at times.

I’m staying in this hotel quite often, everything is good as usual, the only one thing at breakfast today me and my colleague got food poisoning, which is really serious poisoning for us. after breakfast we went back to our room until check out and start feel so bad , start vomit and got stomach ache, and way to airport and all time and flight was horrible actually, so please check ur food quality better

the view and location of the hotel, hotel service and staff who were really helpful and able to fill the gaps in management

falling out switches, and a room that looks like it was 15 years old without renovation, the damper wall is falling off, etc. at breakfast there was a line to get a table