Location is central. Amazing view of the city from the hotel room. Water dispenser at the corridor. Helpful staff.

The water at the swimming pool was cold.

The hotel is very near to the famous eating places, near to Komtar, Chowrasta market, and other places as well. it is also the opposite of the 1st avenue mall if you need to buy something urgently (which in my case its sandals). The staffs were also friendly and quite helpful, especially Mr Alvin. There is also private parking for in-house guest. The bed was comfortable. Maybe some people will think the space is small, but it is actually decent for 2 persons to stay. The best thing is they provide prayer mat for muslims to pray, thats very thoughtful! Overall, it was good.

The air-con is a bit slow, i dont really feel cold enough at night.

The location is strategic.

The bathroom has smoking smell...

location

nil

nil

Excellent service in a prime location

The rooms could have been a little bit bigger

Room was not ready until after 5.00 although we prebooked weeks earlier. Check in at your counter says 3.00 pm. When we got in the safe box wasn't working.

room is spacious, clean, and very comfortable pillow and bed. love the swimming pool especially we travel with the kids. been staying at here everytime when we want to have a staycation. nice and good job :)

nothing. just perfect

Love the cleanliness of the rooms and towels. Although our room had a discernible cigarette smoke odour upon checking in, the housekeepers were quick to help freshen up the air. That solved the problem immediately and we were grateful for the prompt response. Front desk was attentive and even followed up to ensure the problem was resolved. Kudos to the team for doing this. At check in, the team member who attended to me was superbly professional and friendly; he was fast and polite, even apologetic about not being able to allocate rooms on the same floor for me and my family. Likewise, checking out was smooth and hassle free.

The disposal slippers could be better. Too flimsy and uncomfortable to wear.

Functional

Noise in walkways between rooms

Penang always my first choice of destination...hotel with 300-500rm range is more affordable to me

Large room, comfy bed, nice pool, great door staff

A little dated

clean. good service. convenient.

Wembley is always our 1st choice when we coming penang. Service is always top notch and breakfast is delicious too. Highly recommended.

The reservation took so long to answer. For any urgent matter to check with the hotel is very difficult.