Everything was pretty good. The rooms, the bed, every where is very clean. I like the gym alot. Staff is very friendly and wonderful. Food was good I ate so much

Conference rooms were good though. Bar also good.

room was dirty, carpets stained. I would not reccomend this place for sleeping.

well

nothing

Location, clean, comfortable bed, nice staff, excellent breakfast

towels too old, placed on the second building, had to take two different elevators to get to my room.

The room was large and comfortable.

The restaurants were unavailable either because they told us they were too busy or their top floor one has closed.

Break fast isn't level of 5 start hotel,I hope I get change my next trip to Addis Ababa. Osman Abdillahi

The Sapphire team are friendly and professional . The hotel is very clean and the food service is amazing and very reasonable price . The location is within a block of all kinds of eatery, entertainment, and shopping. This is my 2nd time staying at this hotel, and I am very pleased on both occasions. This hotel is better than most 5 star hotels in North America. Keep up the good work. Belen was amazing.

Everything was perfect

Lots of extras- the buffet breakfast (although a hotel staff told me that they don’t always have them), shuttle service was very quick, excellent staff, the sauna, the jacuzzi was closed).