Staff going out of their way to help - booking taxis and giving advice. The executive suite is very comfortable and ideal for a small family. Laundry is very fast and efficient. Good traditional food. Room service is value for money.

Room service can be slow and sometimes forgetting orders. Some parts of the hotel are due a refresh (Stayed in two executive suites at either end of trip - the first room needed painting, second suite much better). I think the swimming pool is used by non hotel children - which is great for them. But it would be good if there were specific hours for children hotel guests.

The rooms were very spacious and the staff very polite.

The communication was a bit difficult with some staff

Nice room, beautiful lobby. Cheap cold beers.

Airport pick up was very late, driver played music (conversely the drive back to the airport was very good despite the traffic.) Appalling waiter in the lobby bar who refused to bring a bill. Wifi a real hassle to use. Room noisy even on 10th floor because of megaphones used at school next door.

Great deep tissue massage and lovely room with a great view of the city. Clean place, that is very beautiful.

Unfortunately there were a lot of issues that were unexpected. For the price of the room, the breakfast could have been better, maybe some eggs would have been nice. In the spa, the sauna and steam room weren't on and took 20 minutes just to get turned on. The Jacuzzi was not hot and the pool was constantly filled with loud children. The machine to pay at the end of the stay was not functioning which took over 20 minutes just to finalize the payment at the end. The room was not ready when we arrived either, despite having sent a mail that we would arrive early.

Breakfast was good . I would suggest to include more options for Lunch and Dinner in restaurant Manu.

Apart from Breakfast ..Need to improve restaurant Manu and Food. Need good restaurants staff who can provide proper inputs for Food and Dishes.