The room, location & staff.

Lack of security…many times strangers including beggar tried to open our room door.. scared! . staff allowed people smoke at lobby.. No hot water.

Staff was cooperative

There were many insects on floor in washroom and even on Mattress

Staff courtesy and location and services

Everything is ok

The room was very dirty, and the bed sheets were as well. Moreover, we found out that other rooms are much better than ours, the fridge was not working, and the phone cable was cut. The toilet was dirty and the room smell was terrible. We found cockroaches in the toilet. No kettle in the room, no coffee no water. Was a terrible experience in this hotel.

hotel don’t have even electricity back up

Everything

Nothing

Breakfast, service delivery by the staff,

There was an unpleasant odour in the rooms which could be due to not letting the air in and out. Stairs, corridor require more cleaning.

Location