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The staff were outstanding especially at breakfast! With all the hotels I have stayed at you couldn't not get better staff. Was outstanding. I never leave reviews but this is the reason why because it really was exceptional

I didn't realise how far from the bull ring but that's my own fault

Location

Needs updating which they are doing

EVERYTHING WAS VERY WELL AND COMFORTABLE BED AND THE STAFF WERE VERY HAPPY AND WILLING TO HELP.

Clean, roomy

Disappointed with the sandwiches on the room service, v expensive

location and comfort very good

The food on offer, especially room service menu was very poor

Staff was polite, breakfast was great

The price and what you get for it. Should include parking

Breakfast was nice. Location great.

The view from the window.

The room was spacious. The staff were friendly. The breakfast buffet had a nice selection of food catering for all dietary requirements and it was kid friendly.

The designated car park spaces for crown plaza were not easy to find. That took some time to find as we came into the car park.

The stuff and the bed comfort and clean

Big space

Breakfast

Very noisy heater in room Shower door loose Tiles in bathroom grubby

Clean and comfortable. Staff very friendly. Breakfast was amazing, a lovely selection of everything you could want.

Air conditioning was noisy and no one available behind the bar when we got back. We were told it was 24 hr bar.

The staff were excellent, could not do more for you, reception especially, and the young lady in restaurant, at the front desk.. Great customer services very friendly.

The only thing was the room we first had on the 2nd floor was right at the end it was a little dusty and a few crumbs on carpet we were near the stairwell.. And it was so noisy, because of the trains and people bashing the door to stairway, so had a bad sleep. We were moved to 5th floor, but this time 2 doors away from end still a little noisy.. But the room next to ours were the worst they were talking so loud from 11.30pm till 1.30am... Apart from that excellent hotel.. Jordon on reception was really genuine and took our complaint seriously.

Good location, friendly staff

Old need refurbishing

no

Scrambled egg cold and not nice. Was it real eggs?

Excellent location and value for money

I have stayed in this hotel several times and am happy with everything Clean,friendly staff ,good food and good location

The bar did not stock any non alcoholic drinks

Great location and 2 double beds in a room was perfect! Breakfast was really good also!

Rooms are a bit dated and one lift was out of order.

Great location, very friendly staff. Good room and very good breakfast.

Reception and downstairs was promising

Rooms tired, unclean, and bed old and squeaky

Great location

Stayed before and the location is perfect,value for money and breakfast is superb

Can’t think of anything

Great central location. Super comfy bed. Nice size room with lovely smelling toiletries. Would recommend.

Instructions on parking to be more specific as sat nav didn’t take us to the road therefore parked a little way away - I mean, 5 minute walk so all still good 🤣

Hotel is modern and nice. Clean and centrally located.

Room was a little shabby but did the job.

Excellent location - great booking in experience

Pillows were too hard & no options available in the room

Breakfast was delicious!

Toilet was dripping. People in rooms next door very noisy at 3/4am

Good breakfast, nice room and helpful staff. Great location, just 10 mins walk to Grand Central and New Street. Clean throughout.AC worked well.

Parking very expensive but Street parking just outside free at night.

Breakfast

Dated rooms, noisy air conditioning, lack of fridge

Location

Nothing

Friendly staff with excellent customer service skills. Restaurant was excellent, lovely evening meal and breakfast Public areas lovely, smart,relaxing and clean.

Bedrooms and corridors a bit tired in places

Friendly staff Superb hotel