Everything it was superb will stay again

Nothing excellent

The room was massive, the beds were so comfy, everything we needed was there. Coffee, tea etc! Honestly the best hotel we have ever stayed in! My little boy cried when we left.

Nothing at all

We were unable to book a room in the B & B *** next door for our return journey, as according to Booking.com, there were no rooms available - this was not correct! We booked a disabled room as this is all that was available. The room was very large with a kitchen area which included a microwave. As this hotel does not have a restaurant for evening meals, we ate in the B & B *** right next door. Breakfast was really good and the staff, very efficient and helpful. Like the other two B & B hotels, they are ideally situated for the Cite Europe and le Shuttle. Perfect for an overnight stay.

The shower curtain was about 18 inches from the floor, therefore water splashed everywhere.

we left my daughter’s toy behind and the staff went above and beyond to reunite her. also perfect stop over before the long drive south

The staff were super helpful and friendly. Excellent location for the Tunnel.

The rooms and building need refurbishment. Nothing much has changed since my last visit 10 years ago except the price which has trebled.

Everything

Nothing

Very convenient for the tunnel and the room layout and helpfulness of the staff stood out

Lack of spoons in the room despite there being coffee making facilities

Excellent breakfast. Clean, comfortable and very close to the Channel Tunnel. Friendly, helpful staff.

Could do with a bit of a refresh. This used to be a Novotel Suites and not much has changed but some of the fittings are a bit tired.